Zara Clothing Store in Chester

Reviews

1. Paul Coates ★☆☆☆☆

   Absolutely shocking, experience when returning a faulty jumper. The female manager was absolutely shocking in her attitude when trying to return a faulty jumper. Questioning how it was washed called us a liar when we explained that the care instructions had been followed to the letter. As a manager she needs a thorough re training on customer service and if she is happy to treat customers in such a disgraceful manner. I pity the poor staff who work under her! When will Zara realise that two tills in a busy city centre store on an extremely busy women's wear floor is totally inadequate usually only manned by one person. Never once received an apology for being kept waiting. adding to the appalling experience in customer service provided by this store

   almost 7 months ago
2. B S ★★★☆☆

   Came here about 14:00 on the 22 Dec 2025, it's in a lovely location with Chester. The outside was tidy and inside brightly lit. Inside it was hectic with many last minute shoppers and with this the place looked chaotic. The aftershaves were all over the place, mismatched. The poor staff looked overwhelmed but struggled to deal with the deluge of customers. Was dealt with quickly and I equally left quickly.

   almost 7 months ago
3. Yeiva ★★☆☆☆

   I like the Zara brand, but this store is disappointing. We noticed that the quality of things has become worse. And they are simply not worth the prices they have. There are good discounts on clothes and shoes, but this is very rare. I really like Zara perfume. Always great smells. Sometimes when we go into a store, things are scattered everywhere, dirty. The attitude of the staff is sometimes frustrating because they look at you as if they think you are going to steal something, when you enter the locker room the attitude is even worse. Prices have gone up, but store cleanliness, standards and service have gone down.

   almost 2 years ago

1. toni mellor ★☆☆☆☆

   I went into store yesterday. Found a lovely yellow top and waistcoat in the sales. The waistcoat was marked down to £15.00 but the till sale was 19.99. When I ask why I been charged 19.99. When the red sales ticket was marked at 15.00. The sales assistant was rude unhelpful slightly aggressive. Would not shop there ever again. So please people be aware the price you see is not the price your charged. Expected more

   almost 3 years ago
2. Alex Rose ★☆☆☆☆

   Absolute nightmare experience with the online support, needed to exchange a product but the employee in-store put down an address that didn't exist by mistake, these things happen. But I've spent 4 days trying to get this rectified by the chat team with promises being made an not followed through, they're beyond useless and don't offer any transparency on what is being done via email updates, just a promise in the on-site hatbox and an apprehensive act for an email from a 3rd party vendor. Tear down your entire support staff network and build one that actually serves the customer.

   almost 3 years ago
3. E N Marshall ★★☆☆☆

   Prices have gone up but the cleanliness and standards of the store have dropped. Opened up late this morning and it was clear the shop hadn’t been tidied from the day before. Clothes off hangers, shoes all over the place, it was like they’ve had a sale on.

   almost 3 years ago

1. Not so Plain ★★★☆☆

   One of the smaller Zaras but have a good selection on women's clothes (not as much stock I the mens section). Great variety of items with varying price ranges. Worth a visit if in chester. Great sales when they have them. Parking available close by in the market street car park. Generally seems understaffed and although staff are very helpful and polite the queues are awful.

   almost 4 years ago
2. Saad Bhatty ★★☆☆☆

   I hate walking into this Zara. It's always messy, clothes all over the floor and a general sense of them not caring about tb customer experience right from the start. I've been to many Zara's in the UK and none have this sort of blasé attitude to leaving the shop a mess. They definitely need more staff on the floor keeping check of th clothing and atleast making them look tidy. Been waiting to make this review but thought id give the shop a chance and wait. Nothings changed.

   almost 4 years ago

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