I'm.not sure what happened at Starbucks Northfield last week. I ordered 2 drinks 2 cakes to eat in...we wasn't asked for a name..we were up and down trying to get our drinks.otherwise we wouldn't have known of they were ready.We eventually got both drinks but no cakes. I mentioned them no apology the chap just disappeared for a few minutes I could see him putting them in a box. the drinks were in cups not take away cuos.no apology no tray just put down no eye contact. Tables were very dirty we had to clean one. k understand short staff is an issue but ignorance isn't. Rather spend the £18 elsewhere .
kenny siew★☆☆☆☆
Regular drive through user for the past two years since I moved to the area.
Today visit Thursday 25th September approximately 1315-1325 was a shocker.
A little bit busier and it is lunch hour.
I have to repeat my order at least four times when I drive in, while when I was my turn to pick up my drinks, I have ask to use my rewards point , the young lady , blonde pony till, 3/4 leggings, small build and about 5.2, she past me my drink and walk off and apologise to lady customer before my turn mistake made. She came back to me I ask her again to use my rewards and she scanned my reward quote and ask for the payment, I ask her I would like to use my reward and this was a the 3rd time have to repeat myself , she then pulling her face and said to let her know in advance if u would like to use the reward was very rude , she should not be at the window for her appalling service. Reluctantly I got my drinks using my rewards points. What points you have to proof.
A word of advice for this young lady , you have let your team down no matter how long you work at this Starbucks , please refresh your training. I am sure during Starbucks training - you all be trained by your trainer if the customer has got a Starbucks Apps and are you using your rewards today?
Ask your manager to review the CCTV and look at your face ? Why are you doing that?
If you having a bad day, please take 5 minutes and have a breather. Let someone other team member take over your job. Just chill and don’t be so spicety.
Keke★☆☆☆☆
Take the supervisor role away from this ‘renee’ lady who seems to lack customer service skills with her terrible attitude and dismissive ways. One thing i do is religiously come to starbucks and today my order was refused and when asked why it was ‘it cant be done i’m the supervisor’ girl im literally spending my money that i work hard for in a job that you just work in.. sometimes just be understanding and do what can be done like the other staff instead of making it harder than needs be. some people shouldn’t have management roles or positions because it gets to their head and really you are the same as everyone else there but no worries I will continue to go to other Starbucks and avoid this one at all cost seeing as their management is rude and very distasteful.
Im not even sure if renee is her real name as i asked a staff member so im not sure if it was the truth.. but whoever your supervisor was today at around 3:30pm. As looking at the other reviews your staff are as bad as i experienced today. (PS to renee.. as you can see in the attached image.. strawberry acai’s can be blended, your laziness is not above starbucks’s.)
Conrad Bowen★★★☆☆
Just purchased 4 large drinks. And lo and behold the staff at this branch didn’t actually provide large drinks. 3 quarters full. Considering the price of a coffee £5.00 a cup and they cannot even fill the cups. What a shocking service today. The staff are clearly trying to save money , yet I don’t understand why as it’s not coming from them personally. And I’ve paid for large drinks. Why am I not getting this?? Here’s a photo I took just as I’d been given these before driving away. With cake it cost me nearly £30. I’m sure I’m not the only one they’re doing this too. If this continues I’ll take my custom else where. Shocking.
Ágnes Bányai★☆☆☆☆
I have just bought a flat white and an almond croissant I am so disappointed as i was really looking forward to it however i got a croissaint which was from yesterday it was not fresh at all! For this money you should be able to donate the food at the end of the day and give a fresh one to your customers :( really really disappointed i am not going to buy any more! I would have given it back if i would have eaten in but i bought it through drive through.
Sakees Nathan★★★★★
Very fast service and nice cosy place. The staff was friendly and helpful, making sure that my order was taken accurately and quickly. The outdoor seating area was clean and spacious, with plenty of tables and chairs to choose from. The indoor seating area was also well-maintained, with comfortable seating.
Tim Colville★★★☆☆
Not sure pointless wooden spoons are an ecological replacement for infinitely reusable metal ones. Standard starbucks it is largely what you expect, disinterested staff selling coffee. Loud music which would be to the taste of the staff but not necessarily anyone else. Great music if it was a nightclub. Internet was not working on our visit connected, but there no actual downloads.
At least it is open until 9pm for those of us who do not live 9-5 lifestyle.
Dj Thrash★★★★★
Absolutely love this Starbucks, really friendly staff, always a quick service. Visit here regularly and will continue to, fantastic that they are coconut milk and almond milk are both gluten and dairy free. Thanks team (Mr happy/short, black, Americano)
Manjit Sagu★☆☆☆☆
Shame Starbucks haven't educated their staff on allergies at this facility. No one was able to confirm whether any of their cakes/ pastries were nut free. No information was available either and the staff were too busy looking after the drive thru facility to check. We just walked away in then end and found a local cafe on the High Street. At least at Costa or Nero the staff have more knowledge on the subject and are helpful.
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Starbucks is located at Sir Herbert Austin Way, Birmingham B31 5AA, UK
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