Staff are willing to help, professional and answered any questions, unfortunately they didn’t have my daughters size in stock on the trainers she liked so the store assistant bought out similar alternatives for her to choose from and my daughter was happy enough to choose a different style. Thank you for a positive shopping experience!
Staff member in this store made me pay an extra £10 for a straight swap return claiming it went into junior I then left the store and got signal and after checking online it wasn’t it was the same price so I returned for my money back. I then had to wait for a manager and then I got told the staff member was unaware about the online deal and got confused charging me another £10. How can your staff not know about your offers? I then got told the £10 would go straight onto my card automatically so I asked which card as I’ve just paid £10 with a different card and can I not tap, they said they’ve already processed but assured me it was the card I paid the £10 to. A week later I have still not had my refund. This is the third time they’ve over charged me or somethings gone wrong in their store, the staff are useless and need to be told by management on what offers they have on or get managers to do exchanges if they are incapable. Only ever had bad experiences in this store.
Jack is an absolute asset to the shop. He was brilliant with my 2 girls, they loved him! He was friendly, informative, genuine and it was a pleasure shopping with him. I wish him all the luck in the future
Had a wonderful gal called Emma serve us at the Liverpool branch today and she was SO lovely! Friendly, professional and super helpful- nothing was too much trouble and most importantly she helped me find the perfect new pair of fresh shoes.
What a lovely shop assistant (Chloe) who served us this week in the Liverpool branch. So friendly, helpful and nothing was too much trouble. Thank you Chloe for the fabulous customer service.
Staff are very friendly, I was assisted by a lovely young guy called Dominic. He had a really welcoming vibe & smile. For the first time ever, iv managed to find school shoes for my very fussy child who hates trying shoes! Thanks to this lovely young man, my mission was accomplished! Highly recommend parents visit this store especially if their child is anything like mine!
Went to Liverpool for the day, daughter loves Shuh... As you can see. Great prices, friendly staff, highly recommended
By far the best customer service in Liverpool! The staff on this shop are absolutely outstanding, there is no weak link in the team, as you find in other shops - they're all great. We have been going to Schuh Kids for years with a child who has problems with her feet and the patience and professionalism shown is top class.
schuh Kids is located at 19 Paradise St, Liverpool L1 3EU, UK
You can contact schuh Kids at +44 151 909 4847
You can find directions to schuh Kids by following this map link