DFS Oldham Oldham, Royton

Reviews

1. Martin Duggan ★☆☆☆☆

   Needed a repair on a corner sofa as the delivery team broke it on delivery, they arranged a repair even tho it was a new sofa and they were at fault, during the process assistant manager at Oldham was just abrupt and sarcastic when I called to complain of how unhappy I was. Almost a year later the corner sofa won’t attach in the corner, I have needed to book yet another repair. When your first step into store they are lovely and happy, as soon as you have your sofa and need help you’re just an inconvenience to DFS. Worst product I have ever bought Worst customer service Never again would I purchase anything from DFS or their other companies.

   almost 9 months ago
2. Gilly ★★★★★

   Me and my husband bought our first couch set today and very happy we are. Paul was very helpful indeed very friendly went away with big smiles. Thank you dfs

   almost 10 months ago
3. mahfuj miah ★☆☆☆☆

   Customer service is appalling. Have had a brand new sofa from here and is extremely soft and has deep creases in it. Been trying to get this resolved for the last 3 months. Everytime I contact customer service they say the store manager will be in touch. The assistant manager then pretends to call and cuts the call after one ring when I answer. Never leaves a voicemail or email, rather I have to get in contact again. If they don't get my issue resolved by the end of the month I will be getting in contact with the ombudsman. Always keep in mind the sofa you see on display is nothing like the one you will get. They make the display one much better and deliver you something which looks and feels used. Being a reputable company you would think they would have a much better customer service team.

   almost 2 years ago

1. Johnny Sims ★☆☆☆☆

   AVOID AVOID AVOID. As a returning customer of DFS for many years, we will no longer purchase our sofas from this company. Our recent purchase in 2023 has left us with nothing but problems, from the fabric to the customer service. We have had the cushions replaced on our barely used sofa (spare snug room) twice in 12 months due to excessive ‘snags’ and the issue persists. We have since had to resort to using throws to hide the mess, only to be told it’s now those which are snagging the fabric along with general wear and tear (12 months old). We have pointed out the same sofa is still on display, with thousands sitting on it daily, with no visible damage. We have since requested a final response letter to pursue our complaint via the furniture ombudsman, however despite several attempts over the past few months, we are still yet to receive our letter. We have spent countless hours on the phone, being passed from DFS customer service, to the store itself, the point of sale team and back again, each time being told something different. In sheer desperation, we have even visited (50 minute trip) on more than one occasion to be told there’s nobody available to help. Having called customer service AGAIN today, I’m told a further call back has been requested from the store. Our complaint is now approaching 3 months!! Absolutely no accountability, understanding or SERVICE. Avoid at all costs!

   almost 2 years ago
2. Emily Hamilton ★★★★★

   Very helpful sales associate. I was left alone to browse, and after having viewed different sofas in different DFS stores found “the one” at the Oldham store. Didn’t feel pressured to buy there and then, I went home after my first visit to think and returned the next day. The sales associate had remembered everything I’d mentioned the day previous and the process was very quick and easy. Will definitely return in the future!

   almost 3 years ago
3. Andrew Craddock ★☆☆☆☆

   Poor quality product Poor service Poor after care It was very difficult to speak with customer services and was eventually promised a call from The Elk Mill store Oldham which still has not happened. Black leather electric reclining 3 seater sofa purchased, the frame has broken and the left switch has broken twice now and this time they have left us without a functioning sofa for over 6 months. Steer well away from this cowboy outfit and for those who need credit for their large purchase. Do extensive research before purchasing.

   almost 3 years ago

1. MILLIE DAY ★☆☆☆☆

   Would rate 0 star if I could. Ordered sofa in September. Was given a delivery date for 22nd November. Was then told it wasn’t actually arriving until the 26th. Waited in all day for nobody to show up. I phoned DFS to be put through to a call centre in Scotland and was told my furniture was lost. I had to have 2 days off work for my sofa to not show up. I then went into the store myself and spoke to a manager who told me that I would get a phone call on Monday morning to book a delivery slot. A man phoned me on Monday and told me that my sofa would 100% be coming today (30th Nov) so I have called this morning and a lady blatantly lied to me on the phone and said that she spoke to the delivery driver (put me on mute and pretended to phone them) and they are on there way. I phoned back this afternoon for a man to tell me that the sofa is still in the warehouse. Another day I haven’t been able to work. I have 3 month old baby with no where to sit as my living room has been cleared out ready for my new sofa. I am disgusted and feel as if I don’t even want the furniture anymore. Horrible scamming company that tell you nothing but lies. AVOID

   almost 3 years ago
2. Louise Travis ★★★★★

   Ian was extremely helpful and we are thrilled to bits. Thankyou. Also Jamie White and David Kelly had to carry our suites a long way because of major gas/works. The three of them are a breath of fresh air in customer service skills. Would recommend to anyone.

   almost 3 years ago
3. Danny Rainford ★★★★★

   The staff here are no longer pushy and I enjoyed looking around. I did ask one of the staff to sit on one of the settees and cuddle up so we could pretend we were watching Homes Under the Hammer but due to social distancing measures we couldn’t. That’s understandable.

   almost 5 years ago

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