Fabulous service! Needed a bulb changed. They did it really quickly. All very friendly lovely staff !
My first stop for all of my car issues, as I feel the issues will be fixed/resolved most of the time, and if not I will get good advice. Price is what it is - we always want it to be cheaper. Availability isn't as quick as other garages but I take this as a good sign as it is busy. Always feel I get treated with respect on every visit and communication is always very good.
Avoid this garage. Horrendous service. Booked in for brake pads change at 0830 and advised we had a 5 hour journey to do today for work and need to leave by 12. They said the vehicle would be prioritised. It's now 1435 and my vehicle is nowhere near done. Keep giving excuse after excuse. No sense of urgency, no care. Disgusting customer service. Do not recommend.
I have this auto centre for the past 3 years for my MOT and this year for a full service, never really had any issues but this year I have to mention the attitude of the guy who works reception. He is always quite abrupt and can be quite rude. Yesterday he rang me to say there were a number of issues found on the service and would I like the work done, not one mention of cost at all, I said no as I am 5 minutes away and I want to discuss it further, to which he said well its going to take 45 minutes to put your car back together and hung up. We arrived and my husband asked what the issues were and they were suggestions not issues and one of them no longer existed!! Again no mention of cost and he said so can we do the work to which my husband said no and wow the attitude!! We asked for a quote, which he did eventually give us and we have already got a much cheaper quote from Kwik Fit so I will now reconsider where I go for my MOT and service in future, which is a shame but it does make you wonder about treating women differently in garages.
AVOID! WASTE OF MONEY! WORK IS NOT CARRIED OUT! I used to have confidence in this garage but ever since my current visit I would avoid them at all costs! I paid £205.49 for a “Full service” , upon arrival I was advised to also have an “Engine Flush” as it would “greatly benefit me” which i agreed (this came at an additional cost of £15 which i was originally happy to pay). I was advised I would be kept in touch of progress and when my car was finished. Hours go by and I had no phone call, I phoned at 4:30pm to see if was ready and told it was ready to collect. I then got the garage and was handed a quotation of £162.29 of work that was advised to be done. I was given no option to get this completed or not! I was very disappointed with this and complained to head office which they offered a free mot which I was insulted by. I was advised that an area manager would be in contact within 72 hours. Weeks go by and I had no contact, i checked my account and had a refund of £5.75 which confused me. I phoned up to ask what it was about and was advised it was a price adjustment and the case had been closed. I explained that was not the reason for the complaint and would like it reopened, I was again promised that someone would contact within 72 hours and surprise surprise, I have had no further contact. After the lack of contact I checked to see if the fluid levels were ok and to my horror the coolant was below the Low line! Regardless of the service you have, halfords say on their website they will top up this fluid. This is alarming that this wasn’t done and believe none of the work I have paid for has been completed so i have filed a charge back. I am very unsatisfied with the whole scenario and will not recommend Halfords auto centre to ANYONE!
Fitted 2 tyres for after ordering on line. Staff were friendly and got the job done.
I took my car in for front tyres and alignment, tyres are great but the alignment is shocking. The car pulls to the right when the steering wheel is straight. Not happy and will never return to halfords again They dont employ professionals
I booked my tipper van just over a week prior to have the front & rear pads replaced, turned up at my allotted slot today left the van with them, to then get a call back thirty minutes after to say they are having an issue to get it up on the ramp, bare in mind they made it clear they have done lots of these vans before when I asked prior to see if they can do the job, how on earth when I booked it in over a week ago and have had my reg they would of clearly seen the make and model of the vehicle and should know if they can do it or not, so not only have I lost a days work as I’m a gardener as I’ve used today to have the work done, Andy the manager was absolutely useless and clueless and didn’t give me an apology or a good enough reason to exactly why they couldn’t do it. Bare in mind I had my daughter as well who is only four, to not even apologise for the inconvenience caused, how this auto centre have got by this long with a manager who can’t even talk to his customers with respect or as a human and is just after your cash and nothing else is beyond me.. I advise anyone wanting there car to be done ( especially a tipper van ) or repaired to look for a garage who are actually competent rather then do a bodge job and have an intelligence of an amoeba and who can actually talk to there customers and have respect. And can actually do the job rather then fob you off. The staff mainly were busy standing around talking also through the window rather then actually working. My family, friends and colleagues will not be using this place again. And I would recommend Andy to get some basic training on customer service, especially if he wishes to retain customers. Absolutely awful service. Avoid avoid avoid! Unless you like paying for awful service!
Every time I gave been in the shop it had been hard to find anyone to give advice. Then always find out part either not in stock or don't sell it. Not happy with service or shop.
Booked for a clutch check, had the car less than 5 minutes and was told that "there was plenty of life left in it!" And "no need to replace as of yet" within 2 hours the clutch had gone, leaving us, our children and the car stranded!!! Absolutely clueless! Then saw they'd cancelled the booking after we had been???? Jokers! Will stick to our usual reliable Halfords branch!
Halfords Autocentre Erdington is located at Kingsbury Rd, Erdington, Birmingham B24 9QB, UK
You can contact Halfords Autocentre Erdington at +44 121 377 7681
You can find directions to Halfords Autocentre Erdington by following this map link