Can never fault the services I receive here with my work van, work is done is prompt timing and whenever I pick the van up from repair it’s been valeted really good lads and Mike always keeps me in loop of the everything they give you a time scale and it’s done when they say. Won’t take it anywhere else now Thankyou for always being consistent
Didn't even want to give them 1 star. Been messaging me for weeks on end after I called them with a courtesy car explaining service was now over due. The message kept saying they couldn't contact me and for me to contact them on a phone number that charges. Eventually they call me and we arrange for today between 12 and 4. The lady in the office said she would call the mechanic and see what time he would be with me so i could get myself to the doctors and chemist. Mechanic calls me at 3pm to say he will be here within the hour and it will only take 10mins. Never heard from the lady in the office. Turns up 4.05 and juat sits in the car turning engine on and off for 3/4mins. Just so unprofessuonal and liaisons between each other and customer is appalling To make matters worse after agreeing time yesterday on the phone I get a call while out this morning saying at 9.24 he's on his way. No good to me im not there nor is the car
My company uses them for years always proffesional ,friendly staff.Always on time very good job on servicing the vehicles including all parts changing and advisories not like other service providers.I recommend 100% work done proffesionaly and on time.
Top notch service, Steven quickly repaired the fault with my Peugeot. On time. Very professional, honest and friendly. Would definitely use again and recommend.
I have previously had to come to Whittaker Fleet Care to have some work done on my car, having said that the memeber of staff who goes by the name of Ben was totally unprofessional and his attitude was awful but I ignored it and let it slide because I was in a hurry to leave. Now two weeks ago again I brought my car in to have the breaks changed. His mannerisms were absolutely poor and so was his level of professionalism and customer service skills. I had to have a courtesy car as I did not know how long they would have my car for. He came out and told me I was having a Corsa Club, so I said I was told that I would get a like for like car (I drive a Mercedes CLA) his response was “this isn’t a car dealership you know”. So I replied and said I am aware of that and okay. So I left with a gentleman who showed me to the car, who might I add was very polite and professional. All of this was around 09:00am, so by 12:00pm I hadn’t received an update on the work being carried out, so I contacted the branch for an update and the lady on the front desk said it shouldn’t be too long and that she will call me once it’s done. Another hour passed by and still nothing, so I called them again and she passed me on to Ben who again was extremely rude when I told him I am aware that it doesn’t take nearly 4 hours to change my breaks. To cut a log story short I went to the branch to collect my car and again he was there and got very confrontational with me and I asked to speak with his manager about the issue and I was fobbed off with a story that he’ll contact my lease company even though the issue was with Bens bad attitude and lack of professionalism. Another customer who was in there also agreed that he gets the same treatment and attitude from this said employee. Whittaker Fleet Carr doesn’t even deserve one star, but I am hoping I can find another company or branch who will deal with my car as I will not be returning to this branch whatsoever.
I drop my car off to this company as I've use them before to do my MOT! My car need some work which they quoted me £360 that was fine as i new it was a big job. The Whittaker fleet care have had my car for 4 days now and i called them to see if my car was fixed. They said they got the wrong part for my mini but they will sort it and I could pick up my car the following day. I called them the next day and they said I had to pay a further £140 as the part they ordered was a lot more then they thought. I was a little up set as the price has gone up £500 now and the car wasn't even fixed I felt I didn't have much of a choice and I needed my car for work as it's been 3 days now. I ask when i could pick up my car and they said i could pick up my car at 5:30pm this evening. Then I received a call to say that the part that I had to pay extra for was faulty and could not pick my car up untill the following day . I ask them could you please look at the price as I have been waiting for 4 days now as they have made the mistakes. They said point blank No. The service I have received from this company was unprofessional. They have lost my trust & I truly believe they don't no what there doing. Any one who feels they may have problems with there car do NOT use this company.
100% recommend! Had my car serviced here twice now and the customer service is top notch. I work in town so is perfectly placed for me to leave my car there. They even delivered my keys to me. What else could you ask for?
Whittaker Fleet Care Ltd is located at Bordesley St, Birmingham B5 5PN, UK
You can contact Whittaker Fleet Care Ltd at +44 121 643 6211
You can find directions to Whittaker Fleet Care Ltd by following this map link