Unfortunately, I have just had the worst customer service I have ever experienced. I would like to report one of the customer assistants called Diana. I can see there have been other negative reviews about her here. She was extremely aggressive and unnecessarily rude when I was requesting a refund for shoes that have hurt my skin. She completely dismissed what I said, saying these shoes didn’t cause that burn, and then proceeded to push my headphones off the desk. This was very upsetting and she should not be working in this position.
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Reviews
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Rebecca Fenner ★☆☆☆☆
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Shneur Kanar ★★★★★
Came for a pair of shoes, Aya was so helpful! 10/10 customer service, she really helped out. Will probably return in the future.
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SMP ★☆☆☆☆
Poor customer service and bad attitude from woman working in Brent Cross. You do not know how to speak to customers in a polite and friendly manner... which is your job. Get a grip woman!
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Tuoyo-E ★★★★☆
I went into this store and had to control myself not going overboard with the number of shoes I was going to buy because they had so many nice shoes for men. If you want good looking, great quality shoes then you can't go wrong here. Only thing preventing me from giving five stars is the fact that there is another store with similar shoes and slightly lower pricing and a third store of similar quality work much lower pricing. But in terms of the shoes at Dune without taking pricing of competitors into account, it is absolutely fine stars.
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Sylvia Dobek ★★★★★
I recently visited the Dune shop at Brent Cross shopping centre and was impressed by the selection of shoes available for both men and women. The store is located on the first floor of the shopping centre, making it easy to find and access. The customer service at Dune was excellent - the staff were friendly, knowledgeable, and provided quick assistance when needed. They were also willing to help with sizing and style recommendations, which I appreciated. I found the quality of the shoes to be great, with a good range of styles and options to choose from. Whether you're looking for casual sneakers, elegant heels, or comfortable boots, Dune has something for everyone. I had a positive experience shopping at Dune in Brent Cross and would recommend it to anyone looking for stylish and well-made shoes.
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Maureen D ★★★★★
Very helpful staff, has the item I needed and matching bag. Surprised got NHS discount, thank you, very much appreciated.
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Rita Cummins ★★★★★
Staff extremely helpful, my daughter wanted a pair of boots. Not able to find her size. Manager phoned consission on her behalf. Who had boots, so happy daughter happy customer.
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A B ★☆☆☆☆
Great products but staff not interested or helpful. Today i had the worst customer experience ever. If you don’t like working in a shoe shop, do something else maybe?
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CJ F ★★★★☆
All the best...
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JR Bradbury ★★★★☆
Got a pair of summer trainers. Staff really nice and great service
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FAQs
What is the address of Dune London, Brent Cross?
Dune London, Brent Cross is located at Unit Y, 11a Brent Cross Interchange, Brent Cross, London NW4 3FP, UK
What is the phone number of Dune London, Brent Cross?
You can contact Dune London, Brent Cross at +44 20 8203 9909
How can I get to Dune London, Brent Cross?
You can find directions to Dune London, Brent Cross by following this map link
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