The Slate Yard

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Reviews

1. Malcolm Campbell ★★☆☆☆

   There has been a marked decline in standards over the few years I have been a resident at the State Yard. Initially and for some while the staff were extremely efficient and always happy to advise or help. Of late there a tendency has developed to treat any request for maintenance, for example, as asking for some sort of favour, which is unacceptably patronising to put it mildly. That said, Andrea does an excellent job; she is always ready to help and is a model of efficiency and courtesy. Moreover, I do wonder what the point is in sending messages with stern warnings about smoking on the premises. Management may feel some satisfaction in taking a hard line with talk of taking action in respect of smoking cigarettes and other substances on the balconies, but it is all show and wholly ineffectual. Nothing changes. One might say the same about pronouncements on untrained/ uncontrolled dogs running about the corridors unleashed. Returning to the question of maintenance in general, it was normally the case that apartments could call upon a reasonable supply of spare parts in case of breakdowns. To take one example, that inoperative lifts could be left out of action for any length of time in structures of this nature is simply deplorable. A final point. Some residents at least, I am sure, don’t take kindly to the idea that maintenance men brought in from outside can be permitted to enter apartments unescorted. It is to be hoped that when finally in house maintenance men are appointed that they stay for some time. As it is, you have to wonder why staff are appointed, are trained and then are leaving at a phenomenal rate

   1 month ago
2. Alfie ★★★★★

   Absolutely loving life at Slate Yard! From day one, the experience has been fantastic. The staff are super responsive and always welcome you with the biggest smiles — it genuinely brightens my day every time I walk through reception. The amenities are brilliant, and the location couldn’t be better. I’m really impressed and truly happy to call Slate Yard home!

   almost 2 months ago
3. Cat Herine ★★★★★

   Long term resident of the Slate Yard - love the location, my flat overlooks the river with lots of natural light and large balcony. For someone who lives far from home and family the team really does make you feel like you are part of a community - so much so my dog insists on going through by the concierge and offices as part of her walk so she can be assured to get some love and attention from everyone even those working working. A testament of the team’s focus on building community was a Holiday event held today with a food truck that served amazing food, great music and atmosphere - well organised and so nice to see all of the team was included to mingle and enjoy with the residents.

   almost 2 months ago

1. A Netab ★☆☆☆☆

   The customer service at Slate Yard was very disappointing during my visit on the afternoon of 24/10/25. The receptionist on duty came across as rude and unhelpful, showing little interest in assisting residents or visitors. It’s clear that staff here need proper customer service training. Friendly and professional front-desk staff make a big difference, and unfortunately, this property falls short in that regard. It’s not surprising that Slate Yard has such low Google reviews — the lack of courtesy and professionalism really reflects poorly on the management.

   almost 3 months ago
2. Matthew Murphy ★★★★★

   I’ve lived at Slate Yard for the last 3 years and every minute has been a pleasure. The apartments are perfect- great location, clean and superb communal areas. The team at the front desk are special- always checking in with a friendly hello. At slate yard you really feel at home. I’m moving to London for work but will always have such fond memories at Slate Yard. Thank you everyone

   almost 6 months ago
3. Sean Dakin ★☆☆☆☆

   Came up to help some friends move out. We shortly received fines following the move early September, it's taken the slate yard over 4 months to tell us they didn't receive the Car Number plate within reasonable time. As a result I'm left with £340 worth of 2 fines, due to sheer incompetence from management. Why on earth did it take 4 months to get this basic answer to investigate something so simple? This company has no integrity at all, AVOID this place at all costs. As and when you decide to move out they won't respond to anything, nor will they bother registering a hire vehicle in time on their systems. The reality now is that rather than sorting this out back in September when it may have been possible to resolve the fines and get them cancelled, they've dragged their heels with it, and because they have dragged it on for 4 months obviously, you can't cancel anything once the initial fines because deadlines passed months ago. Shocking management, I've never dealt with such incompetence and lack of professionalism in my life, save yourselves the time, effort and stress. There needs to be some firings with immediate effect from this heartless and incompetent management.

   almost 3 years ago

1. Alexander Kaitiff ★★★★★

   The Slate Yard is a fantastic place, to live, whether you are new to Manchester or a seasoned veteran. The facilities are excellent, the location makes exploring the city very easy, whilst also being quite quiet, and the apartments are both modern and spacious. An ideal home for those new to a city or waiting to get on the property ladder. It has all the amenities you could ever need; a parcel store, private dining, gym and car parking (as well as a good deal with the local NCP) and many more. What makes the Slate Yard exceptional however are the staff who always go the extra mile to make your stay enjoyable, help with any issues quickly and efficiently, and are very attentive and personable. I’d like to personally thank many of the staff: Euan showed us around the apartment initially and was always available should an issue arise. Andrea brings a positive energy and friendly atmosphere and helps with any issue you have. Since he joined the team during my tenancy, Jordan carried himself with exceptional professionalism and was willing to go the extra mile to make our stay valuable. All of these people and many more contributed to a great experience for us, so we wanted to write this review as a true reflection of what life at the slate yard is like. Would highly recommend ✳️✳️✳️✳️✳️

   almost 3 years ago
2. Stuart Thornton ★★☆☆☆

   Check-in / out processes at Slate Yard need to be massively improved. Staff took 8 weeks to return my rental deposit. Emailed regularly for the first 5 weeks before I stopped receiving responses. Rang every working day for the latter 3 weeks, was promised on several occasions that deposit return would be actioned by the end of the week, which would quickly turn into the end of the following week. The delays hampered my ability to move into my next apartment. Can't fault the facilities but if you're leaving Slate Yard and are expecting to get a quick turnaround on your deposit you may want to have a word with staff well in advance of departing or expect disappointment.

   almost 3 years ago
3. Adele ★☆☆☆☆

   BECOME AN UNPLEASANT PLACE TO LIVE. A SENIOR MEMBER OF URBAN BUBBLE / LEGAL & GENERAL NEEDS TO BE AWARE OF THE PROBLEMS HERE AND A SERIOUS IMPROVEMENT NEEDS TO BE MADE. Since moving in September 2021 I've had nothing but problems and the service from Urban Bubble is worsening rapidly, worse still I've just had a rent increase! - Upon moving in to a brand new apartment no snagging had been carried out due to people off sick - Boiler didn't work, broken freezer, balcony door broke, bathroom door broke, wardrobe doors needed aligning and unfinished paint work. - 1 year later balcony door still not fully repaired, spent the full Winter season 2021/22 with unsealed balcony doors. - Directly overlooking a building site where the construction company works during illegal hours. - Short terms lets regularly checking in. - No CCTV in apartment corridors. - Extremely poor communication from management team and the only time a resolve is ever attempted is if multiple people flag the same issue. - Both lifts in tallest block constantly broken and have to take the stairs. - Tenants throw items including fire crackers and full water bottles from balconies at people and dogs. - Hard and cheap furniture, I put my back out for the first time in my life 2 months after moving in. - Parcel service is an absolute disaster - Changed to Parcel Safe, codes no longer received for access and parcels go missing. - I've had 2 neighbors whilst living here, one smoked weed and cigarettes every day in his apartment causing the fumes to come through my air vents - Management did minimal to resolve this and the next cries and screams regularly until the early hours of the morning. - Hollow outer window sills create huge noise disturbance whilst its raining. - My fob went missing whilst concierge were looking after my keys, I was given a replacement and today it was purposely deactivated my a member of staff who should have communicated this to me prior. Denied access to every door whilst stood out in the rain. - The majority of the time there is no member of staff on the reception desk - Quite often they're smoking outside. - Regularly the doors are broken allowing strangers to access without a fob. I heard from a member of staff that a stranger was accessing vacant apartments and showering in them a few weeks ago!

   almost 3 years ago

1. Emma Healey ★★★★★

   Been a resident at The Slate Yard for nearly a year and couldn't recommend it more. Gym is brilliant, you feel so safe even in the middle of a busy city. My friends and I have loved it and wish we could stay longer but cannot due to moving out of the city. Would recommend to anyone looking for a central flat, Ems

   almost 3 years ago

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