Kutchenhaus

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Reviews

1. Toby ★★★★★

   Excellent quality kitchen for a reasonable price backed up by an experienced, helpful and professional design and project team. I brought a kitchen recently from Kutchenhaus Chester and felt that the quality and service were of such a high level that it would be rude not to leave a review. From initial enquiry through to delivery Matt, Helie and Dave have been excellent to work with achieving my dream kitchen in spite of the space being challengingly small. After viewing and pricing up multiple kitchens with the likes of Wren, Wickes, Magnet, Howdens and bespoke independents I decided upon Kutchenhaus as the quality was the highest and represented best value for my budget. Kutchenhaus were on the lower end of my quote range for the space but highest for quality. The design process with Matt & Helie was thorough & professional, their experience enabled them to maximise the space and work around some difficult challenges that others weren't able to navigate. Dave who leads the project team has been excellent coordinating delivery, organising site visits to check over the install and has promptly dealt with niggles quickly without fuss. I'm thrilled with my kitchen, it exceeds all my expectations and if I ever need another (not that I'll be getting one anytime soon) Kutchenhaus Chester and the team there would be my first port of call! Thank you Matt, Helie and Dave!

   almost 2 months ago
2. Richard Williams ★★★★★

   Not a review of the kitchen as we haven’t bought yet but a review of how welcoming Pamela was in Chester store today .. genuine / funny and customer focused.

   almost 3 months ago
3. Oliver Bernstein ★☆☆☆☆

   Awful customer service. Once they have your money be prepared to be lied to, messed about and lucky to have a call, message or email returned. Months down the line we are still awaiting the final bits, rang, emailed and messaged 0 responses on-going for weeks. Kitchen quality is good but not worth the stress involved to get it. Avoid.

   almost 6 months ago

1. Daniel Mason ★☆☆☆☆

   We ordered a kitchen from Kutchenhaus and while the quality of the actual product is good, the overall experience has been incredibly frustrating. Several items arrived either missing or incorrect, and we are now over 7 weeks into waiting for the replacements – with no clear end in sight. Communication has been appalling. Promised callbacks never happen, and emails are often ignored or responded to with long delays. It feels like once they’ve taken your money, the urgency and customer care vanish completely. To make matters worse, they changed the hob we originally ordered without even informing us – swapping it for a different model they decided was “better,” which we did not like or agree to. If you value reliable service, clear communication, and timely delivery, I would strongly advise looking elsewhere. The stress and lack of professionalism are simply not worth it. Edit - Week 8 and still trying to finish off my Kitchen. Had a phone call stating items were coming into the warehouse “this week” and still nothing.

   almost 10 months ago
2. Kevin Taylor ★★★★★

   The Kutchenhaus sales team were brilliant, Adams fitting team were brilliant, what more can I say, well done every one, you deserve great credit and we are very happy with our new kitchen.

   almost 3 years ago
3. Martin Johnson ★★★★★

   We have had a few German kitchens fitted both in the UK and Portugal and, while this was arguably the least expensive, it is definitely the best designed - well done, Ross. It was fitted well and the end result is excellent and a great practical kitchen to use with some interesting special features. The work included a new kitchen and building a utility in a garage. Would recommend

   almost 4 years ago

1. Elaine Meskhi ★★★★★

   From start to finish the whole Kutchenhaus Chester team were brilliant! Thorough, patient, extremely helpful and genuine. We're very pleased with our new kitchen and the service we received (a world apart from other high street retailers that we tried). We highly recommend KH for a great value, top quality, beautiful kitchen.

   almost 4 years ago
2. Julie Williams ★★★★★

   So happy that I chose Kutchenhaus Chester to design and supply my new kitchen. Professional, friendly and helpful team. Ordering and delivery was spot on. The kitchen itself is of a very high quality and looks really good. I would highly recommend.

   almost 5 years ago
3. Debra Carr ★★★★★

   FANTASTIC from start to finish, really helpful designer Matt, very patient with changes etc. Not pushy like a few other kitchen suppliers I'd been to. Rob, Matt, Kate and Pam also really helpful, nothing too much trouble. After much searching around settled with KH and so glad I did new kitchen is perfect. Couldnt recommend them highly enough, thanks so much for everything

   more 6 years ago

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