Clarks Shoe Store in Upminster

Reviews

1. terry adams ★☆☆☆☆

   Refused to accept my return ten minutes before closing as they had already shut down their system. There was a complete lack of customer care, two employees stood doing nothing in an empty shop seeing that I was clearly carrying a lot of boxes and I was nonchalantly advised I would just have to come back the next morning at 9.30am. Unfortunately I work full time so returning midweek is not an option (which I explained) and to return via a courier is chargeable. I note others have had the same issue (I believe with the same manager) given the multiple bad reviews on here. Shame this concession is letting down the Clarks name with such bad customer care.

   almost 11 months ago
2. Susan McMurtary ★★★☆☆

   Bought some trainers young lady who served me was ok smiled and replied when I spoke but the other older lady didn't acknowledge me at all no wonder store was empty sometimes you have to smile and acknowledge people even if you don't feel like it! I worked in a shop for many years!

   1 year ago
3. Sophie Brooks ★★★★★

   Thank you Val for measuring my littles one feet and helping us get 2 pairs of shoes. Such lovely service will definitely be back.

   1 year ago

1. Mariagiovanna Mariani ★☆☆☆☆

   Bought some shoes for my son here. The day after I went to return them as my husband and I had a misunderstanding and he also bought him shoes. When I asked to return them, apologised and explained the lady looked proper annoyed. She looked at the shoes and because the had a bit of dust underneath she said they had been worn and refused to take them back. I explained that I had the shoes only a few hours and when my son tried them he run around the whole shop and that was just a bit of dust that could have been wiped, they weren't dirty like worn outside also because the top of the shoes were immaculate. Yet, the lady refused to take them. I will strongly discourage to buy for kids in this shop because if you have any problems they will probably refuse to exchange or return. They might have some selling targets that struggle to achieve so they make it difficult for people to hand items back.

   1 year ago
2. Clive F ★★★★★

   Selection of essential shoes for Men, Women and Kids. Got a pair of shoes at a summer sale. Happy with the pair. Customer service is great, staff are lovely! Thanks!

   almost 3 years ago
3. Mrs Sahn ★☆☆☆☆

   manager here is disgustingly lazy. her name is naeed i think someone said. she is always on her phone and does not acknowledge for a minute when a customer walks in. she is very rude to staff and was bossing them around constantly telling them to fix shoes or do something even when nothing needs to be done because she doesn’t want them standing around, which is hypocritical for someone who stands there and uses their phone. she even answered a call and left the shop floor unattended. i asked her a question about a shoe and she seemed very irritated by the number of questions i asked, however, i was buying these shoes for a friend and i wanted them to be perfect. left the stoor unsatisfied and was unable to purchase a lovely christmas gift for a friend. whatever you do, do not shop at clarks upminster poor manager.

   almost 3 years ago

1. Muttee Mirza ★☆☆☆☆

   Went there, wasn’t treated nicely by one of the staff workers, think her name is Naeed. Very disappointing as this was the store I used to go to when I was a young boy, utterly disappointed

   almost 3 years ago
2. Priti Mandalia ★☆☆☆☆

   Went in on the 30/08/2022 - to buy shoes for my toddler - only to discover they offer: awful service, terrible customer care and employ very lazy staff who believe that assisting customers is an inconvenience. They prefer talking amongst themselves and ignoring customers.....! Dear Clarks - Upminster - Do your staff members not read their job spec when applying...? Even the job title - Shop Assistance - provides a slight clue - which your staff members in Upminster seem to miss? Shame this good old fashioned British company got taken over by a Hong Kong company. Certainly missing the good old fashioned British Customer Service... I would be surprised if their staff in Upminster even know what customer service is? Let's just say I left without a pair of shoes, although I found two pairs which I would have bought if they had bothered to serve me - both at £50 per pop.

   almost 3 years ago
3. Jodie Dark ★☆☆☆☆

   Awful service and extremely rude staff. I have been unable to get to this store to return a pair of shoes due to illness, so I asked my husband to return them for me. He had the receipt, the shoes, my payment card and proof of name/address. Apparently this was not enough as they need a signature (for a £12 purchase) Will avoid buying from this store in future.

   almost 4 years ago

1. Donna ★☆☆☆☆

   Lovely staff apart from the women I presume is the manger. Expected me to pay in full for 3 pairs of shoes they had no stock of to try on once they arrive 4-5 days later to store?! who’s got £200 to pre order multiple pairs of shoes to try on when they should the amount of stock during the school season. Wouldn’t check local stores stock for me told me to take a photo and look myself. Moaned that didn’t book an appointment and in general very rude and unhelpful. Won’t be going back.

   almost 5 years ago

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