CHANEL

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Reviews

1. xt wang ★☆☆☆☆

   Service is bad compared with other boutiques. Nobody approached, SA and manager busy chatting.

   almost 2 months ago
2. Mary Musa ★★★★★

   During our transit stayover, my family and I had the pleasure of visiting the Chanel showroom, and it was truly a remarkable shopping experience. Chanel, founded by Gabrielle “Coco” Chanel in 1910, remains one of the world’s most iconic luxury fashion houses, celebrated for its timeless elegance, innovation, and enduring influence on the fashion industry. The showroom itself reflects the brand’s sophistication—offering an exclusive designer collection that combines heritage pieces with the latest creations. From haute couture to accessories, every product embodies Chanel’s commitment to quality and craftsmanship. The salesmanship and customer service were top-notch. The staff were professional, attentive, and made our shopping experience enjoyable and seamless. It was an inspiring moment to see firsthand the value, artistry, and prestige that the Chanel brand represents in the world of fashion. Overall, our visit to Chanel was not just about shopping—it was a memorable cultural and luxury experience, and I would highly recommend it to anyone who appreciates world-class fashion and service.

   almost 5 months ago
3. Bee M ★★★★★

   If you’re looking for wonderful customer service, ask for Tina! She was so patient and accommodating when I was shopping around. I loved that she gave her input and had the professionalism to also step back and let me decide. No pushiness, just pleasantries! I think I prefer shopping at airport boutiques, especially after seeing the incredible selection here. The boutique was really well stocked - I was shown 4 full earring trays, plenty of SLGs and wallets, and lots of seasonal handbags. During my visit, there were classic WOCs and a great selection of pieces in caviar leather, which I much prefer. There was also a decent selection of fine jewelry, women’s RTW, and shoes. I honestly think the selection here was better than central London and Paris with virtually no wait or other shoppers. I was pretty shocked to find a choker from a previous collection available, as my local boutique never even received it. There is no VAT refund and there hasn’t been since Brexit, but it’s certainly worth taking a look inside if there’s something you had your eye on and didn’t get to see elsewhere.

   almost 7 months ago

1. Pranav ★★★★★

   The Chanel boutique is pure luxury, a small corner filled with their classic bags, wallet-on-chains, sunglasses, and fragrances. The team made me feel valued and welcome, even just for a brief visit, adding a much-needed moment of indulgence in the busy terminal. Some of their prices are prohibitively high, but there’s something undeniably glamorous about adding a piece of Chanel to your collection.

   almost 8 months ago
2. Naseem Ferdowsi ★★★★★

   Update in 2025: No longer VAT-free. Better off buying in France (but the stock is limited) and detaxing. Sales team were helpful and kind and were happy to explain that the tax situation changed since my previous purchase. Lots of WOCs and classic items. No beige or nude WOCs since those are often hard to find. 2018: VAT-free Chanel store at Heathrow (VAT-free if you’re a non-EU resident)! There’s another store at Terminal 5 too if you’re looking for something hard to find (I believe they will call and ask for you). Staff are helpful and professional. Was able to browse and complete a purchase of a purse within a 10 minute span or less (flight was departing soon). The saleswoman was able to get the purchase done efficiently and get me out the door to my flight.

   1 year ago
3. Quresh “Skydiver” Cassim ★★★★☆

   Not bad.

   almost 3 years ago

1. iwona connolly ★★★★★

   Fast, professional, beautiful product, never fails. The exquisite new seasonal wrapping - gorgeous ! Must have been brave to swap the unbeatable black and white for sparkly glamour in multiple colours. Beautiful, thank you Very Merry Christmas To Everyone at CHANEL Kind Regards Iwona

   almost 4 years ago
2. Sarah Lalli ★☆☆☆☆

   The rudest staff ever, I spoke to a lady today over the phone and she was extremely rude, lucky for her I wasn’t in place. I always had an amazing experience with Chanel stores in Paris and in London but this lady that answered the phone was just inexperienced and had no clue about her job apparently

   almost 4 years ago
3. N A ★★★★★

   Amazing customer service , the manager to the staff all are so helpful. I’d recommend asking for Heather, such a lovely lady, helped me buy and style my new wallet. This is quite possibly my favourite chanel boutique even though I live 10 minutes away from Chanel Bond Street.

   almost 5 years ago

1. Safiat Amuwo ★☆☆☆☆

   This is an unethical staff. They are engaging in illegal activity at this location. They sold me a USED purse for thousands of dollars. I stopped at this location prior to returning to the United States. After looking and trying on the bag they disappear to the back and give your your purchased item in a Chanel box and tied with a bow. When I returned back home to the states the bag had multiple scratches on interior of the bag and markings within. Even the black linen Chanel bag holder had white spots on it. Please BEWARE of this location and do not shop here. After calling them on there status of the bag and their behavior, I was offered nothing that did not put me in a further expense. I was told to ship the bag with my own money for shipping and insurance and they "will see what they could do". Based on the ethics of this store that bag would "disappear" forever. Also Marie at this store stated "So you want a perfect bag". It was God's Will that prevented me from losing it. As if I am demanding something that millions of people worldwide don't get and except on a daily basis. These women should be prosecuted for their illegal activity. Please DO NOT shop at this store. I am seriously considering buying a ticket back to London for this sole purpose. I am now even questioning the authenticity of this bag.

   more 8 years ago

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