Well Pharmacy Head Office

Photos

Reviews

1. Helen Perkins ★☆☆☆☆

   My Pharmacy used to be very good every thing was done on time - now they have got rid of the experiance staff and brought in people that havent a clue. I have been waiting 12 days for my inhaler and tablets still no luck. A lot of people are getting the wrong tablets or not having all of them.

   1 month ago
2. Louise Collins ★☆☆☆☆

   disgusting, Totnes branch do not answer their phones neither does head office. I am an astmatic and need my inhalers, they have my prescription.

   almost 5 months ago
3. Margaret Baigrie ★★★★★

   I use the Well Pharmacy in Elliot Street, Dunfermline, Fife, Scotland next to my Nethertown Surgery. I have found the pharmacy staff more helpful than the surgery itself. I put this down to the pharmacist named Colin, don't know his surname. What I have noticed is how friendly and helpful everyone is since this lovely chap Colin has been there. I have had a couple of occasions where I asked for his help and advice and was very impressed. I know staff change from time to time, but I would hate to see Colin move on elsewhere as it is the first time in a long time that someone has impressed me on such a professional but friendly manner. Please take stock of my comments, it is not often that I take the time to say anything, but I do where it truly merits it. Thank you

   almost 8 months ago

1. M O'Connor ★☆☆☆☆

   Appalling. Absolutely appalling.I followed the lady salesperson to this outfit and when she was there, she was very good with customers and I thought I would give them a try but the staff are too busy talking to each other and forget about the waiting customers. It takes them a week to process a prescription, So I moved to rival chain, and my prescription is done within 48 hours and that they put the customers first , and not ignore them like the Well Pharmacy. Glad I moved.

   1 year ago
2. Kate Wallace ★☆☆☆☆

   My prescription was collected from Dr's surgery yesterday 28/06/24 by your agency driver and after that it vanished! It was not sent to Well pharmacy NEILSTON ROAD PAISLEY which I always use and have done for over 10yrs. The recepcionist at the surgery tracked my prescription as far as your driver collecting it then nothing. She then called the chemist who told her over the phone *we have it* only for me to come back up and be told actually we don't! By this time my Dr's surgery was closing and there was nothing further I could do. I spoke with the pharmacist who was on yesterday 28/06/24 and was told to come in today 29/06/24 and I would be given an emergency supply however I have came into the pharmacy today and it is a different pharmacist here who has stated I cannot get a supply of my pain medication due to them being controlled drugs. Why wasn't I told this yesterday when the surgery was still open? What has your driver done with my prescription? I am disabled, I have muscular myopathy, depression and anxiety and I am now left without my medication for at least 72hrs and will be in pain and weak due to the negligence of your driver and the inability of rotating staff in the pharmacy to talk to one another or put a note on a patients file. I will now be visiting the out of hours surgery to obtain pain relief and explain to them the predicament this has left me in with ill health already. Last month my prescription was again collected by your driver and not traced anywhere after the collection. My surgery had to provide a reprint. This is unacceptable and you are severely affecting people's health and wellbeing, medication is not accessible to patients and therefore this ultimately lies with Well Pharmacy. I am requesting this is taken as a formal complaint and I will follow up. You simply DO NOT CARE about customers/patients you are just a pharma money making company that is not even competent and needs looking into by authorities.

   1 year ago
3. Peter Roadnight ★☆☆☆☆

   my local WELL PHARMACIST in Paignton Corner Place constantly mess up my repeat prescriptions. I am getting worried because in the wrong hands Morphine is a controlled drug which users will pay for on the black market. I get Oral morph and Zomorph every two weeks but so far they have lost 3 prescriptions for Zomorph with no explanation. I am going to raise a complaint with Well Head Office and the Governing body of Chemists. I wouldn't mind but there is 5 staff and 2 Pharmacists working everyday so they have no reason to lose peoples prescriptions . Take my advice and don't use Well chemists use Boots or a non chain chemists.

   almost 3 years ago

1. Peter Etheridge ★☆☆☆☆

   Awful as at December 2022. Two Well pharmacies in Halstead Essex, both in critical state of short staffing and medicine shortages. Average waiting time, standing outside, in Surgery carpark is around 2 hours, often to then be told medication not available, including automatic repeat prescriptions. People will die directly as a result of this breakdown!

   almost 3 years ago
2. Gareth Maskell ★☆☆☆☆

   The Wells pharmacy let me down badly on several occasions!! They were constantly having to order important pain killing medicines, with a promise of next day delivery, which didn't always happen. I have two branches in my town and neither could provide the medicines needed to set up a syringe driver for an end of life Cancer patient. Disgusting, as Boot's fulfilled them on the same day. Shame on you Well Pharmacy!!!

   almost 3 years ago
3. berni morrison ★☆☆☆☆

   Shocking! My GP sent over a prescription electronically to a branch in Northenden this morning. I went to collect it, only to be told that it had not arrived but, if I gave them my NHS number, they could track it using that. Despite repeatedly telling the pharmacist that I don't know my NHS number off by heart and I don't carry it around with me, she kept asking for it and then looked at me, blankly. I went back to my GP, got the electronic number and my NHS number and took both back to the pharmacy. Not a word of explanation or apology from this joke of an outfit.

   almost 3 years ago

FAQs