Wickes Lichfield

Reviews

1. fabio faccini ★☆☆☆☆

   Staff are hopeless Not a clue about anything Just 2 kids with no desire to work

   almost 8 months ago
2. Dave Saxon ★★☆☆☆

   Decent products from Wickes and the price is fair. However, Lichfield branch has a really rude elderly lady on the counter with zero people skills.

   almost 9 months ago
3. Shane Higgins ★★★★★

   A big thank you to James ! After ordering a multi tool online I called in store to collect unfortunately my order hadn’t filtered through to the store & as I was desperate to get on, I bought the tool again in store . The staff were great & said I’d get a refund on my original online order which may take a couple of days to process . Only a couple of hours later I had a call from James at the store to say it had all been sorted . Customer service goes a long way in my experience, so well done to the staff at Wickes at Lichfield

   almost 10 months ago

1. sarah fennell ★☆☆☆☆

   The absolute worst company we’ve experienced since moving in our home 15 months ago. We’ve paid 7.5k on a new bathroom that looks like it cost about £800. From a sloppy, rude installer to a customer service that couldn’t care less i honestly can’t express enough how terrible they have been. Our original install was April 22 and now in January 23 we STILL have leaks going into our kitchen!! Not once has anyone from this store been in touch to see if our issues have been rectified and customer service have only ever contacted us to see if they can start payments (which they did anyway even though we still had leaking issues) Our biggest regret is not trying somewhere else, we thought we were getting a trustworthy company through Wickes but they’re absolute failures and an embarrassment. We’ve had no form of compensation either. So poor.

   almost 3 years ago
2. werner saunders ★★★★★

   Always a great place to spend time in. Very helpful staff...

   almost 3 years ago
3. Chris Freeth ★☆☆☆☆

   Terrible service and customer care. Just been to purchase a set of bi-fold doors. When I got to the check out I noticed the packaging was open and could not tell if parts were missing. The store was still happy to sell the item until I called the mamager and he had little intrest. Offered a discount for the cost of the missing pack no consideration for delivery of replacement parts. Similar items in store also had missing parts yet sill on sale. Moral of the story DO NOT trust Wickes for honesty or vaue.

   almost 3 years ago

1. Pete Sharpe ★★★★☆

   Easy access. Convenient hours. Usually have stock in, but check website first. A little pricey on some things, so check the other diy stores etc.! Hand pick your timber, don't have it delivered... some of it makes a banana look straight!

   almost 3 years ago
2. Nathan Treen ★★★★★

   I use this branch regularly when I'm working in the area for some materials. A good bunch of staff, very helpful, especially the kitchen design department that I've had the pleasure to deal with on a few occasions now. Very happy with the quality of Wickes kitchens and the Lichfield designers who sort out any material/supply issues as is common at the time of this review, very quickly and professionally.

   almost 5 years ago

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