Good for kitchen & building material, but not so good for general DIY items. You get more of a comprehensive range at other big DIY stores.
Popped into Wickes Minworth to get textured paint. Walked aimlessly around but couldn’t see it. I approached a young man and his ‘more mature’ colleague with a grey bob and glasses. They were both by the click and collect. As I got to the counter, the woman pulled out her mobile phone and was busy looking at that. I said ‘excuse me, do you know where the textured paint is please - do you sell it?’ The young guy looked at me a little blankley, the woman - still busy scrolling her phone looked up and said ‘No’ then carried on scrolling on her phone. Unfortunately, I didn’t have my phone with me as it’s not glued to my hand - unlike the woman in Wickes Minworth - so I couldn’t even check for myself. I was somewhat lost for words to be fair - incredibly rude!! I drove down to B&Q who were very helpful and showed me where all the textured paint was and even suggested rollers which are recommended for use with textured paint. As we are decorating a house we rent out, by the time I had stocked up on anti damp paint, textured paint, emulsion, rollers, paint brushes etc, etc. I came out just over £420 later, but happy with the service I DIDN’T get at WICKES MINWORTH which is literally at the bottom of my road. Do better Wickes ~ tell your staff to stay off their devices on the shop floor as it can affect staff performance, lose sales and ultimately get the store a bad review!! When I got home, I went onto Wickes, did a simple search for textured paint and guess what ‘Mrs grey bob’ you do sell it!! This was Monday 27th October 2025 at approx 18.20.
Two Years of Delays, False Promises, and No Accountability Avoid Wickes Installations My bathroom project with Wickes started in August 2023. It involved four bathrooms, and to this day, not one is fully completed. Two Fitters, Same Story: Wickes first sent a fitter whose work was poor and incomplete. After he left, I waited nine months for another fitter. The second fitter worked part-time, followed his own schedule, and after nearly six months refused to complete the tiling that was part of the agreed contract, demanding extra payment instead. Ombudsman Ruling Ignored: I took my case to the Furniture and Home Improvement Ombudsman (FHIO), which ruled in my favor. Wickes has still failed to comply with that decision. No Ownership or Control: There is complete lack of accountability between Wickes’ sales, installation management, and customer service teams. Fitters are subcontractors with no effective oversight, leaving customers at their mercy once work starts. Broken Promises: The so-called “fully managed service” is a sales illusion. In reality, there is poor communication, no project control, and no timely resolution when things go wrong. I have now started legal action after more than two years of failed attempts to get the work completed or the issue resolved. Advice to other customers: Get every detail in writing – including timelines, scope of work, and accountability. Do not rely on verbal assurances. Avoid paying in full until all work is verified. Be aware that Wickes has no real control over its subcontracted fitters. This experience has been stressful, costly, and deeply disappointing. I urge anyone considering Wickes installations to do thorough due diligence before signing any contract.
Had the pleasure of being served by Dillon. What exceptional customer service, helped me out with great friendly advice. Give this man a raise !
Absolutely perfect store for any home improvement needs. It’s cheaper than B&Q with lots of deals & offers going all the time. A great range of choice, along with their own products which come in slightly cheaper that any other market alternatives. Easy returns to any of their stores. Check their website for any information anout products which also shows store stock which is super helpful :)
Long story short, had been seen by a Karen Khan about a kitchen. We had a few issues with the delivery as well the fitter they hired to do the job and was told she'd be available to help whenever needed. Low and behold she was always unavailable, which was very frustrating. Puts me off from using this Wicks in Minworth.
These days DIY enthusiast struggle to get advice from specialist at these store because there aren't many left. However, I was fortunate to find a very helpful person at the Minworth store with the knowledge and understanding of an expert. I didn't find what I was looking for but found suitable alternatives to meet my needs. I have always found the prices at Wickes better than their competitors in general. I don't normally award 5 stars but the support I received was exceptional.
Staff are really rude with a cant be bothered attitude acting like they dont want you to ask them a simple question on last two accassions went to buy paint said was in stock online drove to store only to find it isnt i wont go here again i will take my money else where.The staff need some training in customer service or get another job.
Had the unfortunate pleasure of meeting staff member Reyce at this store. Probably the rudest, most arrogant person we have ever come across. The poor lad clearly needs training in what they sell and how to deal with customers in a polite and respectful manner. For one he clearly needs to have his customer satisfaction jersey stripped from him as he has failed in this department quite spectacularly.
Always quiet, plenty of parking and in a remote location away from noise and traffic. There's an ASDA Supercentre next door, along with a Petrol Station - very convenient. The store has everything for your DIY/Building/Tool/Materials needs. Excellent customer service.
Wickes is located at Walmley Ash Rd, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B76 1FG, UK
You can contact Wickes at +44 121 313 1666
You can find directions to Wickes by following this map link