Boots Pharmacy

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Reviews

1. P W ★☆☆☆☆

   My experience today was terrible, was left waiting for 20 and ignored while 2 members of staff chatted to a customer and other 2 to each other, so poor

   1 month ago
2. Spike ★☆☆☆☆

   My flu jab appointment was cancelled by Boots in Swinton in early December 23. Their email gave me an option to rebook an alternative appointment. A woman rang me on the day of the appointment and informed me this appointment was also cancelled as they did not have the flu jab in stock. She said she would ring me when it was back in stock. It''s now March 24 - no call. I want a refund now, so I rang the store several times using the phone number on their Google business listing. It rings out for quite a while and then goes dead. It seems they do not answer the phone nor reply to the google reviews I have read on here, to monitor their Customer Service standards. I have rang the Boots Pharmacy Online Customer Care Number and they too are hopeless!!! 4 Calls; spoke to 2 Sarnal and Kabir both assured me they would put me "directly through to the Pharmacy team". I just end up in a loop put through to another "choose options" line. Then the line goes dead. 4th time Kabir after more "choose options" I finally thought I got through to someone, someone said hello and the line went dead! It seems from the store to the online service that backs up the in-store appointments is hopeless.

   1 year ago
3. ellen akid ★☆☆☆☆

   It’s sad to see this store in the state that it is in. I was actually early for my appointment as I know what the queue can be like. I was advised to come back. When I did come back(still early) I was in the queue for 15 mins actually then making me 5 mins late for my appointment. Serious lack of staff & the ones that serve don’t seem to be bothered that people are waiting.. I think they’re that used to being behind that it’s just the norm for them. Needs more staff or just closing all together!

   almost 2 years ago

1. Phil Maylor ★☆☆☆☆

   Went in for my flu jab and there was a massive queue for the only person serving. Got there 10 minutes early, but had to wait over 15 minutes in the queue just to let them know I was there! Woman doing my jab had apparently come in on her day off, and the woman on the till didn't normally work there so had to keep asking for help from staff hidden away in the back room. Overheard customers saying things like, "This is the worst Boots I've ever been in," and "What's happened to their shelves, it looks like they've been raided." Definitely won't be going back!

   almost 2 years ago
2. Adele Wells ★★☆☆☆

   Shocking service, spent 50mins ringing through still no answer, tried a number of times throughout the morning no answer, had to call my gp to see if they had ordered my repeat prescription as I'd ran out and they had to do an emergency order because boots hadn't sent it through, unbelievable service

   almost 2 years ago
3. kian cambple ★☆☆☆☆

   Absolutely shocking queue is miles long at the pharmacy no staff shop is a disgrace it looks terrible feel sorry for the staff who work there

   almost 3 years ago

1. Joab Williamson ★☆☆☆☆

   Awful store, understaffed had to wait over 30 mins to be seen twice. All I wanted to do was pick up a parcel

   almost 3 years ago
2. zana jaff ★★★★★

   Yesterday I’ been the lady serving customer. She’s really kind and she’s really friendly helped me. I look for the cream. She’s fine for me and she’s helping me. I really appreciate it. I want to say thank you so much.

   almost 3 years ago
3. Joe Madden ★☆☆☆☆

   Pharmacy staff are overworked and generally deliver a poor service, at no fault of their own. Someone needs to step in and help resolve this as its not fair on the patients or the pharmacy Staff having to deal with constant abuse day in, day out.

   almost 3 years ago

1. Vanessa Lea ★★☆☆☆

   The pharmaceutical staff are always lovely. However there is a sales assistant who sometimes mostly all the time is very rude to staff and customers. I have seen the way she speaks to another member of staff and it isn't nice. She also follows you around the shop, even though I shop in there quiet regularly, if I didn't and she didn't like the look of me then fair enough however I find it abit rude, if you do not get your money or card out within 0.1 seconds your made to feel like your a waste of time and space and they have something better to do. I went to get my click and collect order last week I told her my name and order number and she starts serving someone behind me. Quite weird

   almost 4 years ago

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