Skirting Boards Direct Perry Barr, Birmingham

Reviews

1. June Hunt ★☆☆☆☆

   Updated review as they were unable to verify my order - order number 658857. If you're a new customer thinking about placing an order id honestly read the reviews first as they all have the same common feedback. Avoid avoid avoid. I would give 0* if there was an option to. Full of false promises (I was told delivery would be made the following day on four separate occasions and four different days and the goods never arrived) Promised call backs, nobody ever returned the call. Received a call from the hauler advising they didn't receive the goods and that the hauler has contacted skirting boards direct to confirm that the goods needed to be resent. I rang skirting boards direct to follow this up within an hour and was told the goods were dispatched days prior and there was nothing they could do. By the end of the call the goods were being remade and were eventually received the following day. Poor communication, full of false promises and robotic responses on the telephone. If I'd read the reviews prior to ordering I wouldn't have bothered, as I can relate to all of them, but learnt the hard way so that hopefully others don't bother!

   almost 7 months ago
2. Bev Redguard ★★★★★

   Went to workshop today for 1st time this morning and showed one of the guys a photo of the picture rail at home that I needed a march for. He went through the samples and said we don’t have any unstick but can make you one for tomorrow. I said fine. He said hold on there, I’ll be back in a minute and appeared with a length of one he had just made. I was delighted and very impressed. A perfect match and amazing service. Thank you

   almost 7 months ago
3. simon ★☆☆☆☆

   ***AVOID***AVOID***AVOID*** I stupidly didn’t check reviews beforehand and ordered £280 of stair treads on a 7-10 day delivery. Arrived a month later and boards are split, scratched, dented, curved, bowed, warped and generally a very rough finish. They refused to give me my money back or collect the garbage they think is ok to send out. Customer service is non-existent. The ‘manager’ has a shady bullish attitude phone manner and likes to try talk over you and deflect. How a company this bad is still in business is beyond me. Currently dealing with my bank to recover and trading standards. This is now when they cut and paste below how sorry we are and customer service is our priority…… blah blah blah Edit to the business reply: I ordered on the 29th May. Garbage delivered on 25th June. I emailed you on the 25th June about issues with pictures. I phoned and emailed on 26th June about issues. You refused to collect or refund. Further edit: So you initially said below that I didn’t inform you for a month after delivery about the damaged boards and ‘I could have done the damage myself’. Now that you know I informed you by email, with these pictures, on the day of delivery, can you arrange to collect and refund my £280? Order #604381

   almost 8 months ago

1. William Buckingham ★☆☆☆☆

   DO NOT USE. SUPER SHADY AND UNHELPFUL. PLEASE LISTEN TO ALL THE NEGATIVE REVIEWS. Woke up one morning to find my order, which had been delivered a month previously, had been delivered again to my front door. I have been trying for weeks to get them to pick up the second delivery they sent in error. I have to call because they don’t respond to any emails.They say they will sort it, tell me they will call me back, say that it is definitely being collected, but then nothing. One time a guy said I needed to contact a department that another employee told me doesn’t exist, illustrated by the fact that the department isn’t an option in the call menu. They are nothing but liars. Now I’m going to lose out on more money to fix their mistake, paying someone to take it away. I’m just glad they didn’t charge me again, which I wouldn’t put past them. I also didn’t get my initial order confirmation email until AFTER the first delivery. You can tell they don’t care by the responses to the reviews, basically saying sorry you feel this way to all the negative reviews, and not actually offering to sort the customers’ issues. I have worked in logistics/customer service in e-commerce for the past 7 years, and I would have been fired if I acted like them.

   almost 9 months ago
2. Jack Hemmings ★☆☆☆☆

   ⭐ 1 Star – Absolutely Appalling Customer Service and Business Practices Where do I even begin? My experience with Skirting Boards Direct has been nothing short of a complete nightmare — and I say that with 30+ days of stress, countless phone calls, and still no resolution to show for it. To start, I chose collection specifically so I could inspect the skirting boards myself before taking them away — something clearly stated on my invoice. Yet, they ignored this and delivered them anyway, removing my ability to check them over. When I finally received the boards, they were damaged — and not just on the edges as “Tony” (the supposed sales manager) so confidently claims. When 1.5 meters out of a 3-meter board is affected, I’m sorry, but that’s not "just the edges." It gets worse. My partner was spoken to appallingly over the phone — being told she’d “know if we were shouting at her.” And as for me? I was actually told to "bring six of your mates down" to resolve the issue. Seriously? That's the kind of professionalism this company operates with? Trying to deal with this calmly, I spoke with the accounts team, who assured me I’d be contacted with a collection date so the damaged boards could be picked up — understandable, since I’m unable to drive due to a recent accident. But after no follow-up, I called back only to be told by “Tony” (again, if that's even his real name) that their own accounts team were “making it up.” Completely unbelievable. And now the cherry on top — they’re refusing to refund 85% of the purchase. Yes, eighty-five percent. Apparently, there’s a 50% restocking fee (which is ridiculous in itself) and an additional 35% that seems to have been picked out of thin air. This isn’t just a bad transaction — it’s a pattern. After doing some research, I’ve discovered numerous others who’ve had similarly shocking experiences with this company. It’s no surprise that this business already went into liquidation back in 2017. Given how they’re currently operating, I won’t be shocked if history repeats itself. As a final step, I’ve had to involve Trading Standards and Birmingham City Council, who are now aware of this company and Tony's threatening, dismissive behaviour. Avoid Skirting Boards Direct at all costs. It’s not worth the stress, the loss of money, or the appalling treatment. I wouldn't wish this experience on anyone. P.S, it’s a good job we’ve got a log storer at home as I think that’s all the board is useful for now at this point. Best regards, Jack :)

   almost 10 months ago
3. David Crease ★☆☆☆☆

   another 0 zero star review. placed order over 5 weeks ago. have received nothing and had only one unhelpful response to numerous emails and phone calls. as all the reviews suggest - avoid at all costs... .... follow up to the above.. i contacted my credit card company to chase on my behalf... finally after 2 months my order has arrived. - but its incorrect, not the sizes i ordered and cant be used. so poor

   almost 3 years ago

1. S L ★★★☆☆

   I understand why this company gets mixed reviews because I have had 2 totally different experiences. My first experience was great . Tony on sales was great and my order came within days. My skirting boards were great. No issues, I was impressed. When I fell short of skirting I called up to order another unit and that's when it went a bit pear shaped. The delivery didnt come when promised on 3 different occasions. I was on the phone daily and was promised it would be delivered but wasn't. Finally got my order but it was incredibly frustrating. Its a shame I was let down the second time. The company isnt bad, my skirting boards were lovely,I think they need to tweak their customer service a little more and sort out the issues with their deliveries. Better communication and updates on orders and deliveries would be a good place to start.

   almost 3 years ago
2. Chris Bird ★☆☆☆☆

   Two of my 3 skirting boards ordered arrived split. Thankfully my joiner was able to repair them as the experience of others attempting to return items put me off the hassle. Communication was minimal and the 3 week wait for delivery was not clear on the website when I ordered. There is no phone line to talk to someone - only a black hole of an inbox where emails are rarely and abruptly responded to. Shop elsewhere - there are better companies and customer service out there.

   almost 3 years ago
3. Kat Valcheva ★☆☆☆☆

   Should have read the reviews - this company has so many bad reviews already, I wish I checked them before placing an order. Firstly, the lead time for the order was unspecified and I had to keep calling every week. The staff was rude every time I called and would say that it has been dispatched, after which they would hang up the phone. I would call the following week only to have the exact same thing happen again. Over a month later, the product finally arrived - bent and split. I contacted the company for a refund and was told that they will provide a 50% refund, although the product is faulty. I think this is unacceptable and will look further into finding a suitable solution. Having rude customer service is one thing, but charging for a broken product which is unusable is another.

   almost 3 years ago

1. Richard Lowe ★☆☆☆☆

   After contacting the company many times to find out when we could come to collect the windowboard we purchased, I was aggressively told "it's not ready yet" and "we will inform you when it is ready". This window board was then sent to me without my knowhow and delivered in the condition seen in the pictures. I then contacted the company to get them to refund the windowboard and the salesman wants me to pay for the postage to return the broken wood to him after his mistake of sending it, in order to get my refund. DO NOT PURCHASE FROM THIS COMPANY UNLESS YOU LIKE SHODDY GOODS!!

   almost 4 years ago

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