Currys Weybridge, Byfleet

Reviews

1. yazz davis ★☆☆☆☆

   Just went to curry’s as need to get my phone repaired and set up and insurance claim Tony who was very helpful said to come back at 10 as there would be some there to help us . 10.15 after waiting a young lad who was so rude didn’t even say good morning or how can I help was just on his phone and was ignoring me it was like he was hoping we would just walk out as for the first 15mins he was doing everything he could to avoid us it was only after 10mins I asked how much longer he then very slowly came over! I’m absolutely disgusted on how I was treated and how rude the young lad was he didn’t even have a name badge on

   almost 7 months ago
2. LUKE DUDD3RS88 ★☆☆☆☆

   Well I'm baffled as to how this company is still in business!! Firstly I cannot understand why your staff member "javeed" was wearing a green jacket with the caption "here to help" as he has go to be the most unhelpful staff member I've come across in a retail business ever! so i arrived at the weybridge store at 5pm on a Saturday i take a look at a washing machine i wish to purchase on the shop floor, once happy with the look of it i proceed to a till to make a purchase. there was one member of staff at the till and no customers in the queue. i walked up to the till and your staff member "Javeed" looks up and asks if he can help, I reply, I would like to buy a washing machine, he asks me to wait a minute and he will help. i wait a minute and he logs onto the computer, I tell him the product i would like and his response was "give me product number". i did and he pulled it up on the screen, then he asks me to wait again and he will get it sorted in a minute. he then walks off asking two other members of staff on the shop floor to do various tasks for him, he then comes back to the till and believe it or not I get completely ignored and he actually starts to cash up the till I'm standing at! this is approximately 5:10pm so 50 mins before the store closes. he then walks off again ignoring me, whilst im standing there waiting to spend my money and goes to another till to cash that one up! by this time i have 3 customers behind me waiting to pay. after he's finishes cashing up the second till he looks up notices the queue, calls a member of staff over to serve but asks him to bypass me and serve the lady behind me! at this point i lose my patience tell him to forget it and go to leave the store. i asked for his name so i can let the Dixons stores group know exactly what sales team are doing, he didn't want to give me his name and worryingly asked why I wanted it, luckily he had his name tag on and his name was Javeed, I haven't been to one of your stores in a long time and now I remember why!! i shall shop elsewhere from now on. good luck to anyone who wants to buy something from this store.

   almost 8 months ago
3. R L ★★★★★

   Adil was helpful in processing a refund for us for a faulty item delivered from an online order after we had arranged a collection but DPD failed to collect. We could see the store was very busy at the end of a long day and he still took the time to help us when we needed it, despite it not being something they can usually help with in store. The staff deserve more support and a better working environment, it seemed understaffed for a busy Christmas period and there didn’t seem to be much help or managerial support for them.

   almost 8 months ago

1. Solomiia Korshovska ★☆☆☆☆

   I would like to report an unpleasant situation that occurred during our recent visit to your electronics store. We approached one of your employees and showed him a photo of the blender model we wanted to purchase. The employee informed us that we could either travel to another city to collect it or that he could order it to be delivered to this store. We clearly stated that we wanted the item delivered to this store. After that, my husband proceeded with the payment. However, after the payment was completed, the employee suddenly told us that we would still need to travel to another city to pick up the blender. This directly contradicted what he told us before taking the payment. When my husband requested a refund due to the unexpected change of conditions, the employee said that refunds could only be processed through customer service and that we had to call them ourselves. He did not explain this policy beforehand, which misled us. This situation caused us significant inconvenience and shows poor customer service and improper communication from the employee.

   almost 8 months ago
2. Janet Margaret Turner ★★★★☆

   The salesman was very helpful. Bought a cooker hood which was offered as a black friday deal, very good value. Still needs to be installed hence 4 star

   almost 9 months ago
3. David and Diane Taylor ★☆☆☆☆

   Nightmare, purchased a dishwasher from here, received email to say different machine was being delivered, called customer services in South Africa 4 times, on one occasion was sung a song in African, as apparently she forgot to put me on hold. shop tried to charge me another £140 as machine I purchased was advertised incorrectly, according to the manager customer's do move the price signs. Absolutely no customer service, I had correct machine delivered a week late but for the agreed price. I will not purchase anything from curry's again. I will shop elsewhere and they only get 1 star as I can't give less. Curry's in Brooklands will not last, im afraid.

   almost 3 years ago

1. Andy Fulgado ★☆☆☆☆

   We went to Currys in Brooklands yesterday to buy a TV, but no one is available to help, one staff just look at us without saying anything. 2 member of staff were assisting one client explaining the specification of the TV. We went to the counter and ask for someone to help, the guy said, I will send someone. We waited and no one help us, the 2 staff were still busy with one client. Very poor customer service. With disappointment we went to John Lewis in Kingston, the staff were very helpful, accommodating and well trained. Take note: same price and John Lewis is offering 0% interest

   almost 3 years ago
2. Murt Stones ★★★★★

   click & collect order was ready. Got there before store opened (09:30). I should have checked. VERY helpful employee named Sam went above and beyond. As it was click & collect he asked for order, proof of id, Cr card and handed over! I did not have to wait. Excellent customer service today!

   almost 3 years ago
3. David Fajkus ★☆☆☆☆

   Very disappointed. Never visit again. I tried to return unused sewing machine. Manager said it's not a problem. Left me with one of his college. After that the college told me he can't take it back or refund me cos it was in-store order from different store.

   almost 3 years ago

1. Richard Hayler ★★☆☆☆

   Nothing we wanted was in stock. Lots of items on display without visible prices. I was looking for new headphones but there were none you could actually listen with. A sign said that you could connect to them via Bluetooth but there were no instructions and I couldn't find the devices with my phone.

   almost 3 years ago

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