Batley DIY Centre Leeds, Morley

Reviews

1. Emma ★☆☆☆☆

   Yet another person here who's had to issue a bank chargeback for goods not received. I have chased up my order several times and was told that they had 'issues with deliveries'. Other emails were ignored. When I requested a refund to buy elsewhere I was told that it would be processed within 10 working days but I'm still waiting. As someone else here has posted they appear to have been evicted from their premises in November 2025. The website is still trading under the old address, even though it has been recently updated with Christmas opening hours. Quite apart from taking orders that they are either not able or willing to fulfil, trading under a false address is against regulations. I strongly recommend that everyone reports their experiences to Trading Standards who have been notified of the issues. This company has displayed some really poor unethical behaviour, please avoid them at all costs or contact your bank or card provider if you are having similar problems.

   almost 7 months ago
2. David Fawke ★☆☆☆☆

   Buyers bewars. Avoid this retailer. I submitted an order for goods on 15th Nov. When the arrival date had been missed by a couple of days I contacted to be advised that there had been a delay but that it was hoped the good would be dispatched in the next couple of days. Nothing has been received, emails are now going unanswered and tried to telephone and although their message says "your call is important to us" obviously not enough to answer as after over 20 minutes I gave up. The good are now well over a month overdue. Having to go through the hassle of a charge back from my Credit Card when this could and shoulsd have been handled better and dealt with more promptly.

   almost 7 months ago
3. Joe Oyitch ★☆☆☆☆

   WARNING!!! DO NOT USE ONLINE!!! YOU WILL BE SCAMMED!!! Told me my order was accepted and being posted, didn't hear anything for 3days on a 48hr delivery, then don't ever answer the phone, and I mean ever, just try for yourself. Then told on email they had issues with suppliers, told them I want refund and they said upto 10 working days! Then waited 12days, I contacted again and informed I'm reporting for fraud. They blocked me. Reported for fraud, and was told they are under investigation for this same thing. Now have crime number. Bank has refunded my money. TOTAL CON ARTISTS. AVOID AVOID AVOID.

   almost 8 months ago

1. Amelia ★☆☆☆☆

   '0 stars' needs to be an option with this company. I placed an order on behalf of my dad on 1st October, received an email a week later to say there was a delay with dispatch. 10th October it was finally on its way and was delivered on the 15th. Unfortunately, it was the wrong item. I contacted them the same day and received a response the next asking for the product barcode, to which I provided. 21st, they asked for further images which I then sent, however this time I recieved an automated email response and never heard back. My dad has attempted to call them numerous times since then, with no answer. Someone did finally answer the phone one day, about 3 weeks ago or so, and said they'd send the necessary returns information and that they didn't have the correct item in stock - and since there has been no communication. I sent another email on 17th November, another automated email response, further phone calls have been made with no answer from Batley. Me and my dad are now at a bit of a loss of what to do as we have had no contact about what to do! Batley, the order number is 54223, please can you resolve this, it's been nearly 2 months...

   almost 8 months ago
2. Javaria Sabir ★★★★★

   I don't know why there are bad reviews. I have had a lovely experience with these guys. I bought decorative moulding and Leah kept me up-to-date via email. Once they were ready to pick up (which was around 3/4 days later) I met Leah and two other lovely members of staff. They look like good people that genuinely care about their business. Most importantly the decorative trim was all good so no complaints there too and really pleased how it came out!

   almost 9 months ago
3. michelle bayliss ★★★★★

   Ordered Friday, delivered Monday. We'll packaged, very happy with purchase

   almost 3 years ago

1. shane johnson ★★★★★

   Friendly diy local shop with tons of products, with friendly knowledgeable staff. A little bit more expensive than chain shops or the 3 pound shops further down the street in my opinion, but it's local and not miles away and free parking all around shop. Wood cut to size downstairs if required.

   almost 3 years ago
2. Gary F ★★★★★

   Ordered some wallpaper online and it was delivered on time and all where from the same batch, and I saved over £4 per roll from where I was going to buy it from, thanks for the prompt service

   almost 4 years ago
3. Mary ★★★★★

   Great little DIY store. Upstairs well stocked with all DIY stuff. Also bathroom and kitchens to supply or fit. Downstairs, decorating materials and access to lower ground floor garden centre.

   almost 4 years ago

1. Declan Henderson ★★★★★

   Great job Batley, ordered 3 rolls of paper online at a very good price compared to a lot of the bigger stores. The company phoned the next day because I made a mistake with my postcode, very pleasant quick and polite call and 3 days later the paper was at my door in Belfast. The wallpaper was very well wrap and came out of the wrapping in perfect condition. I can't complain about anything and will most definitely be using your company again. Thanks from DECONI Painting and Decorating Ltd, Belfast.

   almost 5 years ago

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