TRADE DIRECT OUTLET LTD Batley, Birstall

Reviews

1. allah ditta ★★★★★

   We had a shortage of tiles for the bathroom we are tiling sourced the tiles to this company who were very helpful over the phone, making sure they had the right tiles in stock and they were from the same batch so tiles would all match, i needed them delivering to my house for 1pm on same day which the company agreed to do at no extra cost they also were very helpful when delivering the tiles. would very much recommend this company as they do what they say

   almost 6 months ago
2. Andy Masson ★☆☆☆☆

   I’m not sure why I get asked for a review even BEFORE I RECEIVE THE ITEM!! Royal Mail has been showing the tracking information as “we are expecting it” for about three days! Has the sender not even yet sent it? How can I be asked or expected to review an item I HAVEN’T RECEIVED, from a website I HAVE NEVER USED, please PLEASE sort out your shipping and/or tracking information before you start sending emails begging for reviews!!

   almost 7 months ago
3. Mahomed Chauhan ★★★★★

   I have had bought two single beds with storage room and mattresses I was very happy with customer service staff who gave me free delivery in London

   almost 9 months ago

1. john harding ★★★★★

   Accurately described and item was sent straight away. It was exactly what I wanted, quality was good (a besom broom) to sweep in horticultural sand into a freshly aerated lawn. 5 stars to seller. John Harding, Mangotsfield, Bristol

   almost 9 months ago
2. Shakeel M ★★★★★

   I recently bought some paint, radiator valves and other essentials here. The service was excellent — quick, efficient and very friendly. Prices were fair, communication was clear throughout, and the staff were approachable and helpful. I’d happily use them again and would recommend them to others.

   almost 9 months ago
3. Mrs W ★☆☆☆☆

   Do not order from here. I wish I could give zero stars. I ordered cleaning products which showed as in stock on 27 April 2020 and received my order confirmation email. A week later I hadn’t heard or received anything so called the number which didn’t ring and emailed about my order but heard nothing. Their email address on their PayPal account was different to their website and did not respond to my email so I raised a case with PayPal who had no response so 8 weeks later I have received a refund From PayPal. Terrible terrible terrible.

   more 6 years ago

1. CRAIG KELLY ★☆☆☆☆

   Would give zero stars if allowed. Nightmare, ordered paint that never arrived. Do not use this lot if you are expecting customer service of any sort, don't answer phones or e-mails. You have been warned, luckily I used PayPal raised a dispute and eventually got my money back.

   more 6 years ago
2. vincent plosky ★☆☆☆☆

   We ordered garden tools from them 4 weeks ago but have not received any correspondence apart from automated original message when they took payment. Have attempted contacting them by their site phone, e-mail, & FB Messenger but no reply. Contacted Paypal to attempt resolution & contacted Trade Direct Paypal contact by e-mail. No reply. This is not how to conduct a business. Please refund my money.

   more 6 years ago
3. sam J ★☆☆☆☆

   I ordered some paint materials for a private job at start of month. Due to current circumstances I figured I would wait for a notification before complaining. It is 3 weeks later and still not received order confirmation. Ended up ordering the materials from another company, fast and efficient. Having read reviews this is a regular thing for this company. Very quick to take your money but you will not hear anything from them at all. I highly recommend if you are going to order pay with paypal!!!! Least then you have a good chance of seeing your money again. I’m still waiting for my refund. DO NOT USE!!!!

   more 6 years ago

1. Peter Edgar ★☆☆☆☆

   Dealt with trade direct before normally ok. This time ordered 3 x paint, 2.5 weeks later got two, one of which was so badly wrapped ended up all pouring out box in my porch. No answer to emails,No answers to phone calls. Really bad service still no order or refund.NEVER AGAIN having to get bank involved now great!!!

   more 6 years ago

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