Nero Express Internet Cafe in Surbiton

Reviews

1. Rosie G ★★★★★

   Most people who ride the tube the destination is the area around the station, but my mother and I back in Nov 2025 traveled to Surbiton Station solely for one of its Cafe Nero stalls. See, as part of our trip to London I wanted to do as many ethical Harry Potter things as possible, and while the ownership has changed, this Cafe Nero is the exact same location that was used to film one of the opening scenes of Harry Potter and the Half Blood Prince. I think I recreated the photo very well. I also ordered a hot chocolate and it was amazing. Thank you to the barista for not minding turning your work into a photo shoot.

   almost 7 months ago
2. Jas B ★☆☆☆☆

   Both Cafe Nero express shops are closed at Surbiton station even though it says open. Shutters down. Can't get any food or drink!!!!

   almost 8 months ago
3. C Y ★★★☆☆

   Dirty untidy tables & surroundings, spilt coffee on floor, asked for extra hot coffee got warm, it seems like the barista's don't really hear your requests, not been a pleasure sitting in these surroundings, remember to wipe your feet on the way out!

   almost 3 years ago

1. marion norbrook ★★★★★

   Thank you to the two Nero staff who served me just before hopping onto the 16.50 to London Waterloo just now (16/12/22) You cheered me up after a challenging day and my cinnamon latte is delicious. A fabulous start to a much needed break! You were kind, friendly and speedy ! Wishing you a lovely festive period x

   almost 3 years ago
2. Helen Spears ★☆☆☆☆

   Distracted barista who forgot to make the coffee I ordered, didn’t know how to take payment and caused me to miss my train. She admitted she didn’t make my coffee correctly and then laughed when I told her I was now late for a funeral. It is a shame as usually the staff here are very good.

   almost 3 years ago
3. Alexandra Racz ★★★★★

   Was there today around 12. The trainee lady made one of the nicest drink (black forest mocha) I ever had at nero and was very nice despite how busy it was. Kudos for the two staff member for handling such a busy afternoon and to be as polite and kind as they were.

   almost 3 years ago

1. Carolyn Shaw ★☆☆☆☆

   The staff were friendly but rushed off their feet. The toilet was absolutely disgusting. The seat and toilets was filthy. The toilet roll holder was broken with the roll on the floor. The soap dispenser was broken so no soap, not even hand sanitizer. Really not good enough. That's why I gave it one star.

   almost 3 years ago
2. John Tindall ★☆☆☆☆

   I looked forward to a quiet morning cup. As I turned away from the counter a woman in a hurry smashed into my tray and I lost half my Americano. The toasted tea cake was barely toasted. The butter was rock hard and wouldn't spread. So sorry Starbucks has closed in Surbiton. I won't be coming back here again, sorry.

   more 7 years ago

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