I went to this place in Enfield of beer or two. The place was empty with no atmosphere. I didn't enjoy. The service was good though.
Not worth the lower price. I booked a 2 night stay, found the room to be reasonably clean despite other reviews saying otherwise. However, the noise from the bar/club downstairs was extraordinarily loud, and I could not sleep until 2am when it finally stopped, even with ear plugs. Had to find alternative accommodation for the 2nd night, couldn’t recommend unfortunately!
Great at accepting urgent bookings, however upon arrival it became apparent this accomodation are breaking the law, at least in my individual circumstance, as they did not provide curtains even though my room was on a lower floor and it's a legal requirement when operation in the accommodation providing market segment. I've been trying to talk to someone fron the stag for 3 days now, to no avail. Avoid at all costs.
Avoid this place like the plague , the worst customer service i have ever had to deal with. The contract number is for a place is Bournemouth as they dont take call here. If for any reason you need to cancel or reschedule your visit they will not help you in anyway and be extremely rude via message
Never should stay this place, we would not even want to give 1 star… AVOID IF YOU CAN! Pub downstairs is nothing to do with this accommodation, so they won’t be able to help you. We went through a broken gate next to the pub, we saw 2 people smoking weed on way in…. Whole place smelt really bad, and nothing was like the pictures on their website. No one was at the reception, it’s self check-in system with a code. Room was too hot, noisy, and the bed was too uncomfortable, bed sheets and pillows smelt awful. Carpet looked filthy. No hot water. So we called numbers on a display. One of the number was one digit missing so not working, other number had gone to automated system so nobody answered. We had a call back next day (what’s the point of helpline…!?) and the guy was extremely rude and creepy…. Not helpful or no apology. This place should be inspected and shut down. It would not pass the hygiene. Also there was no word for hospitality. This was our total nightmare for our London visit. PLEASE AVOID!!!
I booked a room for a week. Had a TV and a kettle that was good but the room was very small needed decorating and a new carpet. I was very disappointed plus they didn't clean it or make the bed
If I was homeless in -20 degree weather, I'd still rather sleep on the street than in this room again. The smell of mould from the bathroom and urine from the mattress is overbearing. Cannot wrap my head around how any establishment, pub or not, considers this to be acceptable. Filthy filthy owners.
We were on the top floor, 2 single beds. room 21 The room was definitely not has described The window wouldn't shut, so not just the noise from outside with the buses in and out of the Terminal. Also, the cold air was coming in right over the bed. The beds were soiled and old disgusting mattresses. The shower and shower curtain was mouldy. If it wasn't for the fact that we arrived late, I would have complained straight away. Just a man behind the bar. My son and i, who is disabled got no sleep. The pictures on their website look great, but they must be years old.. Wouldn't recommend it at all Disgusting
What to say about The Stag Guesthouse; well we should start at the beginning, if you are a fan of calisthenics and cardio work outs, good news, The Stag Guesthouse is for you. The entrance to the guest rooms is up a flight of cast iron stairs, then an origami move past a spring loaded door and into a narrow corridor. This is followed by another set of steps, and, of course, another three step incline and this brings me to where our room was. Thankfully, we had the luck to be at the top of the first stairway. Now onto the room. Please, unless you have great night vision, bring a flashlight. Upon opening the door and taking a cursory glance at the room I immediately realised that there might be a slight issue in fitting our suitcases and ourselves into the same room as the bed and meagre furniture. In other observations about the room, one light bulb, well two if you count the one in the bathroom, a quilt we thought was a sheet because it was so transparent and according to our host, there were no more blankets in the entire hotel. Onto the towels, of which there was one, until I closed the door to the bathroom and found a damp towel on the back of the door. This was actually pleasing, because I didn’t think fabric that thin could absorb moisture. I digress, I cannot adequately describe how tiny the room is. The only way to open any case is to put it on the bed. However, again, unpacking is not really the correct phrase. Taking the clothes out you needed and then repacking because there is no room at all to leave a case open. In fact, when we finally got to go to bed, I had to put the suitcases by the door to allow us to get out of the bed. The bathroom, just he highlights I think; truly amazing engineering on the sink tap, contortionists will love the shower, and unfortunately if you are under five feet eight inches the mirror will be of no use to you. However, you can stand on the bed and use the mirror over that. Providing the pub is open when leaving, you have two choices: the entrance stairs, as previously described, or the incredibly narrow and steep pub access stairs. Both are equally excruciating if you are carrying anything more than a small canine. However choosing the second option works well so long as there is a customer in the bar to help you avoid a serious gravitational incident. This is my experience of this guesthouse, stay if you wish, but don’t say I didn’t warn you.
My mother booked two nights at the Stag visiting from abroad. I phoned them to check she was booked for two nights and was told yes this is correct on the phone. When my mum turned up at the stag she told them she was staying 2 nights and nothing else was said. The next day they told her to get out as only one night had been booked. They were rude to my mum when she tried to explain the situation and threatened to call the police when she did not remove her bags quick enough from the room. The room which I might add had loads of issues with lack of towels, lightbulbs not working and the world's thinnest sheet on the bed with staff refusing to provide a blanket. Don't stay here people. It's run by incompetent, rude unhelpful people and should be shut down.
The Stag is located at 35 Little Park Gardens, Enfield EN2 6PH, UK
You can contact The Stag at +44 20 8364 5595
You can find directions to The Stag by following this map link
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