Maypole Motors Car Repair Garage in Surbiton

Reviews

1. Suzanne Thomas ★☆☆☆☆

   Booked an MOT and alternator repair through AA Smart Care at Maypole Motors—easily the worst experience I’ve had with any garage. What should have taken maybe a couple of days took over a week, with no updates, endless blame-passing between the AA and the garage, and zero accountability. I was chasing both companies daily just to get basic information and the staff at Maypole didnt care in the slightest that i needed my car for work and medical appointments. They then tried to charge me for a new battery, claiming mine was the “wrong size” for the car without explanation—despite no prior issues and no concerns raised by the AA mechanic i had seen the day before when my alternator broke. My car was also left on a public street for the whole week without my consent; i assumed it would have been held securely on their premises. Both companies were impossible to deal with. The receptionists at Maypole are aggressive and wont let you speak to a mechanic and the AA Smart Care staff seemed to have no idea what they were talking about. I would suggest never using either company- go to a local small business where you can speak to the mechanic and are treated with some respect, and probably get your car back quicker UPDATE- turned out after all of the above, they never even fixed the anti roll bar link that they failed my MOT for But still charged me £80 and I’ve been driving round illegally and dangerously for five months. Got an apology from a nice lady called Sam but the mechanic dismissed it as nothing and like I was causing an unnecessary fuss

   almost 8 months ago
2. Ann Hutchinson ★★★★★

   Amazing service. We found ourselves with a split tyre on Christmas Eve morning and having been let down by our recovery service phoned Maypole Motors who, despite the fact they were due to close, sent out a pick up truck to rescue us. Nothing but praise, and thanks, for this company.

   almost 8 months ago
3. Sarah Joy ★★★★★

   Absolutely fantastic service from Gareth, Sam and all at Maypole Motors. They went above and beyond to help me out with getting my car to and from their garage and repaired it quickly and reasonably and by the deadline I needed. I cannot thank them enough for everything they did to help me, especially as a single mother living in a rural area. They have been an absolute lifesaver and I would highly recommend their services to anyone.

   almost 9 months ago

1. Robin Hutchinson ★★★★★

   Once again a professional, helpful and friendly service. It is always comforting to know that you are going to treated well and that your car will be cared for. Plus first rate customer service and communication

   almost 10 months ago
2. Gengiz Arif ★★★★★

   Really friendly, accommodating and supportive! Last week my daughter was due to take her driving test and we discovered that her car’s MOT had run out a day before the test, Maple Motors were fully booked but took the car in and saved the day! Really appreciated, you’ve gained a customer for life!

   1 year ago
3. andrew Richardson ★★★★★

   This is the best garage I've been to, twice I've had to use them in a month, I had a transmission problem, had an mot, wheel bearing and brake pads changed, they keep you informed and if explain your situation they do their best to get your car ready. They very easy to talk to which makes it easier. I will keep going back.

   almost 3 years ago

1. Neil Pattinson ★★★★★

   Fantastic service to resolve water coolant leak and replacing cam belt when already busy. Also included service and recent MOT as part of an incredible deal. Delighted with the service - quick, good fair price and effective. Lovely friendly local garage.

   almost 3 years ago
2. Philippa Herrington ★★★★★

   Great service, unable to start my car on my driveway due to dead battery. Called Maypole Motors who sent mechanic with replacement battery and connected on same day. Polite, helpful and reliable with good communication and updates on timings. Definitely recommend, thanks.

   almost 3 years ago
3. Maryon Craven ★☆☆☆☆

   My partner was having trouble with his Audi A3 and attended this garage as it is close to home. There was a fuel leak that was causing some type of problem. Maypole quoted that the car needed a fuel injector replaced and a few other minor problems sorted. This was then quoted at just short of £1K. My partner then went to get a quote elsewhere to be on the safe side (as you should always do). He went to a trusted garage who family members have used before and been absolutely brilliant. They quoted £185 for the car to be fixed and essentially said the previous garage had lied to con more money out of him, and the fuel injector did not need replacing/that was not the issue. The car is now fixed and running great. Do not use this garage as they will try and rip you off, and if you do, ALWAYS get a quote elsewhere to compare. You never know if and when you are getting a true job by genuine people.

   almost 4 years ago

1. A A G ★☆☆☆☆

   RUDE & VULGAR STAFF This recovery truck blocked me for over 15mins at BMW Thames Ditton service centre and when the driver came back he was extremely rude and said “yes i know I’m blocking you” and then said I will block you for another 10mins! And when I started taking photos of the incident he came off his truck and almost assaulted me where his head was touching mine!! He kept shouting and threatened me to delete the photos when I refused and asked him to deal with the police instead. I’ve requested the CCTV footage from BMW and will take a statement from my uncle who was a witness. I will definitely teach this scumbag the lesson of his life. This person surly has issues and should not be present in such areas where there’s a high chance of dealing with professionals and elites. I understand that the incident did not take place at the above named workshop, however this driver represents the garage and the company should take a full responsibility about this incident . Im not surprised from the low feedback score on here, someone had already written that the recovery driver hang up on him when he proved that he was wrong! Also another victim said that they tried to rip her off for over £400 for a battery and alternator but when she went to another garage, it turned out that her battery and alternator was absolutely fine!! My advice is to steer clear from these unprofessional, uneducated, vulgar and rude cow boys! Who would risk leaving his car recovered or repaired by such a low class stealers?!!

   more 8 years ago

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