Ordered a couple of times from Happy Beds. Also super clear website and measurements etc. great delivery. Had a problem with 2 items and after sales care from Sophie and Shelby was exceptional. Initially disappointed but now very happy. Errors happen, it's all about how they are responded to...and the response and updates were great.
Happy Beds offer a great selection of beds and mattresses that met—and exceeded—our family’s needs. The website is easy to navigate, and the product images are clear and well presented. Prices also compare very well with other retailers. We originally ordered a bed frame with delivery scheduled for the next day. At short notice, we decided to add a mattress to the order. After a quick call (with no long hold), I spoke to Shelby, who was excellent. She updated the order, applied a discount, and processed everything quickly and without any hassle—all in a friendly, helpful manner. The revised order arrived on time and complete. The bed is now built, looks great, and we’re all set for Christmas and beyond. All round, a very positive Happy Beds experience. Stu
Ordered a bed from Happy Beds. The delivery was good and assembly was easy. There was an issue with some of the slats in the bed but I got in touch with Sophie and Shelby and they were so helpful. I got a really quick response and they offered me a full refund. I was really impressed with this customer service!
Bed quality Beds are not good quality for the price. Other branded bed retailers quality and price is much lower than happybeds. 1. Drawers do not close properly, see photos. 2. Drawers get stuck once inserted, see photos. 3. The base is not sturdy and has very thin covering on top so if you press with hand it will bend, see photo. 4. Headboard does not stay stable and wobbles after being attached to bed. Not secure enough. 5. Overall bed frame itself is okay and is not solid with a thin layer of velvet cloth on top of it. Photos on happybeds’ website does not give idea about the quality of beds. Damage beds received on delivery 1. One drawer was received damaged as seen in photo and the other footend drawer did not work properly upon assembly, see photos. It would get stuck and would not open once inserted. 2. Headboard struts oversized, see photos. These damages were reported on the day delivery was received to the customer service with all photo evidence sent on 02/08/25. Despite sending all photos customer service kept on asking for same information repeatedly one by one eg; photos of struts holes in one email, then in another email measurements between struts holes, then in other email other things, etc. This went on for more than 2 weeks roughly without any replacement drawer being sent or any solution. Despite spending £951.46 we did not have proper beds, so we sent below email request to customer service: 1. “Please let us know if you can arrange for someone to come and fix these issues for us with the damaged items. Headboards and broken drawer. 2. We can arrange for a local carpenter/joiner to fix these issues and you can cover the cost of these repairs. 3. If you do not wish to proceed with option 1 and 2 above then please collect these two beds and process full refund for us.” VERY IMPORTANT: If you still wish to make a purchase from HappyBeds after reading this review then avoid paying directly to HappyBeds. I would strongly recommend paying through third party such as Paypal. Pathetic Customer Service We contacted customer service multiple times with our issues over phone and spent almost 40-45 minutes over phone, problem was still unresolved. Customer service advisors were rude and unprofessional over the phone so we then decided to communicate via emails. Problems with email: 1. Every time different person will reply with no solution. They will keep on asking same information repeatedly. 2. Then we started receiving reply from a person named “Abz”. This definitely didn’t look like anyone’s name. This made me believe that the same person used different fake names before and replied via emails to date with fake names. 3. It was incredibly hard and difficult to deal with customer service team. They will keep on dragging the issue forever without providing any solution. 4. I have sent them about 89 emails so far with no solution to date of writing this review on 24/10/25. Finally, after providing them some information from Consumer Rights Act 2015, they sent replacement drawers in first week of October which is almost 2.5 months from placing order on 31/07/25. As mentioned above replacement drawers did not fit and were stuck once inserted. Again sent photos and they finally accepted that the beds had a manufacturing defect. As it had a manufacturing defect and damage was reported on time to happybeds, it is their responsibility to arrange for collection and packaging. It took few emails again back and forth for them to understand this part. They only sent 2-3 bin liners (see photo) and asked us to pack their standard double size beds and send them photo. Customer service said they will not arrange for collection of bed if the packaging is not secure. Please tell me how is it possible to pack securely double bed with 2-3 bin liners? This again looked like their trick to not collect bed and make it difficult for us as mentioned above. Bed is still not collected to date and no refund has been processed by retailer.
Product: Berlin Brown Leather Ottoman Storage Bed SKU: BRL-LTHR-BRLIN-OTMN-BRN-FR-5F Size: King Size (5’ x 6’6”) “I am very disappointed with this bed. Soon after purchase, we discovered a bedbug infestation. It appears the issue was already present, likely due to poor-quality wood inside the frame. This has caused a great deal of stress and inconvenience, as we now have to treat our home for pests. For the price and description, I expected much higher quality. Unfortunately, I cannot recommend this product.
Happy Beds was an excellent company to use, initial delivery was geeat. We had to return our bed just due to us not liking it in the end. The Customer service and communication from Sophie was really great. She was helpful and understanding :)
We received our London Bus bunk bed on the agreed delivery date but I noticed some of the parts had small damages to the paint work. I contacted customer service and was asked for batch numbers etc and was told new parts would be sent immediately. To ensure matching colours, all painted parts were sent as these are produced in different batches. The new parts arrived promptly and I managed to build the bus the next weekend. At the end of the build I noticed that on one panel there was a production issue (two holes were drilled through where they should only be half drilled for dowels). I contacted customer service and again this was resolved very quickly. Lizzy, Sophie and Olivia have been of great help and provided excellent service. Very happy with the end result and would recommend buying from this company!
I have had quite a few beds and mattresses from happy beds and have always found the customer service excellent. I had an issue with a bed which they did everything that they could to help resolve and bring me a satisfactory outcome. Nobody needed reminding as the responses were swift and efficient I had particular help from the team via email made up of Sophie, Chloe and Caroline not forgetting Lizzie on the phone. I would recommend Happy Beds!
I ordered bunk beds and mattress just before Christmas, arrived promptly and pleased with the item. Customer service with this company is absolutely spot on, excellent from start to finish, especially Sophie and Chloe who both dealt with my queries. I would absolutely recommend this company to anyone, based on both products and their faultless customer service, thank you Happy Beds.
Had a few problems with damaged parts for one of the two high sleepers I bought. Normally this would result in a 1 star review but the customer service I received from Sophie was fantastic! She went absolutely out of her way to ensure that I got replacement parts as soon as physically possible and now the quality of the beds really shines through. My Girls absolutely love their new spaces. Will definitely use this company again as I know that if I have a problem, it will be dealt with straight away and with minimal hassle.
Happy Beds is located at Grange Enterprise Park, Grange Rd, Soothill, Batley WF17 6PU, UK
You can contact Happy Beds at +44 333 444 0180
You can find directions to Happy Beds by following this map link