Hamptons Beds Soothill, Batley

Reviews

1. Ms Goodlife ★☆☆☆☆

   Not even worth the 1 star rating I wish I had the option to give no stars. Absolutely terrible customer service and delivery. So I saw the bed I wanted a few months ago and I fell in love with it. I was due to move and said I'd rather order the bed to the new house instead of coming to my current flat. At the beginning of the order process, I was able to communicate with the team via WhatsApp as that option came up online. Fast forward to delivery, I received a text from a mobile number saying that delivery would between 4pm and 8pm so I replied and asked for an earlier time slot but I was told they can't change the time so I asked if they would contact me prior and they said yes, 45 minutes before. I tried to call the 01924 number listed on the website but it doesn't work and I tried to WhatsApp them but still showing 1 tick. Delivery was scheduled for yesterday, the driver calls me at 8pm and says he'll delivery between 9 and 10 which is basically 2 hours later than originally stated, I told him not to deliver as I won't be there as I'm still at the old house. I go to sleep. I wake up around 1am and notice 2 text messages saying the same thing, your bed has been delivered, we're talking about a bed valued at over £400 and it was raining. So I'm now texting and WhatsApp messaging and emailing as I'm furious because where have you delivered this bed and why was a signature not requested. I can't sleep and I can't leave my flat as I have a baby and a toddler. So morning comes and I get them ready and we head to the house and the bed was outside there in front of the house. So it stayed there from 10pm at night until after 9am the next morning and it was raining. Thankfully the new neighbourhood isn't bad because someone would have stole it. The company didn't want to take any responsibility for this, at that point I didn't know the bed was at the house. They said I should have been there even though I told tne guy not to deliver. Please avoid avoid avoid. Find a reputable company to deal with because this company just isn't it. Who delivers a bed at 10pm at night and who wants to deal with a company that you're unable to speak with. I can comment on the quality of thr bed besides the fact that it looks smaller than what I expected Date of experience: 04 December 2024

   1 year ago
2. Sarah Webber ★★★★☆

   Absolutely beautiful bed looks stunning however the guys that delivered and installed definitely 1 star. Left all the rubbish in my hallway for me to clear up and dispose of and just walked out. hardly conversed with me or understand what I was saying. I found one of them in particular exceptionally rude. But would not stop me buying from Hamptons, my new bed is beautiful

   almost 2 years ago
3. I. M. Lunat ★★★★★

   I wanted to take a moment to express my appreciation for the outstanding quality of your beds. From the moment I placed my order to the delivery, the entire process was seamless and professional. The comfort and support of the mattress have significantly improved my sleep quality, and I couldn’t be happier with my purchase. Your attention to detail and commitment to customer satisfaction truly set you apart. Thank you for providing such a fantastic product. I will certainly recommend your company to friends and family.

   almost 2 years ago

1. Jason Meredith ★☆☆☆☆

   SCAM COMPANY WITH DANGEROUS ATROCIOUS BEDS. MULTIPLE ISSUES WITH HORRENDOUS QUALITY. RAISED WITH THEM WITH VERY RUDE AND ABRUPT RESPONSES. NOW BLOCKED ON ALL FORMATS. GOING THROUGH CREDIT CARD COMPANY AND SECTION 75 TO CHARGE THEM FOR A SKIP AND FULL REFUND. STAY WELL AWAY.

   almost 3 years ago
2. Lily Mae ★☆☆☆☆

   Reported to Trading Standards. This company couldn’t take the bed upstairs because my stairs were too narrow, which isn’t the issue. I did make them aware of the narrow stairs on the phone after placing my order and they seemed confident to go ahead with it all… but without even trying they took all the bed away and now wont refund my money! Apparently because its a bespoke, made-to-order product, only a partial refund can be given as a “good will gesture”… even though nothing was unpacked, it was unloaded and taken away within 5 mins and it says nothing on their site or Refunds/Returns policy about deducting customer refunds. The agent I’ve been emailing with was very blunt and rude, no one answers the phone and the whole situation has been so frustrating and absolutely not worth it. Nearly a week since the delivery date and I still have no bed and no money back.

   almost 3 years ago
3. Linzi Rainford ★☆☆☆☆

   Awful awful cowboy company. Avoid at all costs. They take your money and don’t answer calls. Only deal through email and they are nothing but rude. They offer no customer rights or even care. Left with a £700 bed that’s wrong. Wouldn’t accommodate for anything. AVOID AT ALL COSTS!!!!!!! I am perusing with trading standards

   almost 3 years ago

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