Daykin Of New Malden Car Repair Garage in New Malden

Reviews

1. PWC KEVIN ★☆☆☆☆

   I feel compelled, albeit reluctantly, to share that our most recent interaction with your company was an extremely poor experience. Were it possible to rate it below one star, I would without hesitation assign zero stars. Last Friday afternoon, one of our company vehicles suffered a sudden breakdown: three critical rubber belts in the steering system snapped. As we happened to be nearby, we first called to inquire if replacement parts were available. After confirming our vehicle model, your representative instructed us to drive the vehicle in. We explicitly reiterated the steering failure over the phone, but were again assured it was acceptable to drive it to your location. Therefore, our driver cautiously navigated the vehicle to your facility despite the compromised steering. Upon arrival, after only a brief inspection confirming the issue we had already described (the need to replace the belts), we were then informed that the parts would need to be ordered, requiring a four-day wait. We inquired if we could pay upfront, partially or in full, to secure the parts and the repair slot. Disappointingly, we were told it was closing time and payment could not be processed. We were instructed to drive the vehicle away. Our phone number was taken with a promise to call us the following Tuesday when the parts arrived, at which point we could return for the repair. We then asked if we could pay to leave the vehicle securely on-site until the parts arrived, but this request was declined. Consequently, we had no choice but to drive the vehicle, still in a hazardous condition, for another hour to reach our destination. The promised call never came on Tuesday, nor on Wednesday. By Thursday, having received no communication, we attempted to call your office repeatedly, but our calls went unanswered. Finally, on Friday afternoon, we managed to get through. The representative acknowledged our case but claimed we were instructed last Friday to simply return this Tuesday without waiting for a call. When we questioned why no confirmation call was made as promised, they evaded the question. They further stated that since we didn't arrive on Tuesday, they had not ordered the parts. This raises serious concerns: If the parts weren't ordered, why were we expected to undertake another risky hour-long drive in an unsafe vehicle? After we pressed for clarification on this point and the lack of communication, the representative resorted to using offensive language, stating words to the effect of "Fix it or don't, go elsewhere," before abruptly hanging up the phone. We fully understand this may have been a small job for your business, and appreciate that misunderstandings can occur. However, the transition from a straightforward issue to being met with such profoundly rude and dismissive behavior, culminating in verbal abuse, is deeply troubling and unprofessional. This experience has, frankly, made us profoundly relieved we did not entrust the vehicle to your care for the actual repair. An establishment where staff feel it's appropriate to lash out inexplicably at customers and use vulgar language raises significant doubts about their commitment to or capability in handling safety-critical vehicle repairs.

   1 year ago
2. Shahista Begum ★★★★★

   Excellent & Efficient Service! ✨ Great service from Simon and the team. I'm glad to have found such a professional garage near to me, won't be going anywhere else. Very polite, cheerful and professional service, thanks! Kind regards Shah

   1 year ago
3. V Ho ★★★★★

   Had my MOT done a few months ago, quick thorough service and decent price

   1 year ago

1. angelabyrne66 ★★★★★

   Nice local garage with good friendly service. Good advice given of what needs to be monitored moving forward . Will definitely be back thank you

   almost 3 years ago
2. Muhammed Junaid ★★★★★

   Excellent service and customer care. The two gentlemen at this place knows what exactly they are doing. Affordable and reasonable.

   almost 3 years ago
3. Cecilia ★★★★★

   Excellent service provided for a dent repair and body work. Really affordable price as well. Highly recommended.

   almost 4 years ago

1. Jack Saul ★★★★★

   Had my MOT done here, great place. Gary was a great help, everything taken care of quickly and for a fair price. Would definitely recommend!

   almost 4 years ago
2. Luke Hammond ★★★★★

   I take my car here every year for it's M.O.T and service. Exceptional service and most of all genuine. Vast amounts of knowledge and my vehicles have never missed a beat. If you want a genuine, reliable and friendly garage that will take care of your car. Then look no further.

   almost 4 years ago

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