Furniture Village Sheffield

Reviews

1. Gemma ★★☆☆☆

   Great service and advice from Jez today helped us understand everything about the sofa and extras we purchased looking forward to our new sofa in a few weeks EDIT still waiting for sofa which was ordered in September supposed to be coming today 20/12/2025 after being delayed twice already so if it doesn’t come today as planned will be returning to store for full refund what a performance better of going to a small business that doesn’t mess you about and isn’t just going to fob you of with excuses

   almost 5 months ago
2. gary colvin ★★★★★

   Wayne Sproston was extremely helpful, knowledgable and professional with just the right amount of friendliness. He was approached without any forcefulness which is sometimes more than apparent with some sales staff. Excellent service and a credit to the company.

   almost 7 months ago
3. stoplookingatmynamee ★☆☆☆☆

   Terrible experience, spent thousands and waited months for a delivery for it to arrive damaged, not fit for purpose, nor as described. Went into store for a resolution for these problems to be told from the mananger via a sales rep (as the mananger couldn’t be bothered to have the conversation himself) to read the terms and conditions and that nothing could be done. When making a payment in the weeks before this of a hefty sum of money I spoke with the manager for a query I had. During which time the manager remained clicking away at his laptop and never once faced or looked in my direction as I spoke with him which I considered to be remarkably ignorant. Would not want to step foot in this store again nor waste any more of my hard earned money, completely devastated is an understatement

   almost 7 months ago

1. martin hague ★★★★★

   We visited furniture village sheffield sat 11th Oct. We were only in the store 2-3mins when a member of the store asked if he could help in anyway, he introduced himself as Jonathan and asked if he could get us a drink. He was so polite, professional and Helpful. He then left us to browse and only returned to us when we needed him. There was no pressure from him or any of the staff, it was lovely and relaxing for my wife and I. There was a wide range to look at and we were there about 2 hours. We purchased a table and chairs and are very excited for the delivery.

   almost 7 months ago
2. Pauline FAIRLESS ★★★★★

   Really lovely experience. My sales man was great, not too pushy but was completely attentive. He made me feel relaxed & comfortable & gave me the time to make my mind up on what I wanted. He was very patient & gave me all the appropriate options & sound advice to help me make the right choice for my room. I’m extremely pleased with my purchase & all the service provided. It fits into my room beautifully, I couldn’t have wished for better. Thank you.

   almost 2 years ago
3. Tony Watson ★★★★★

   My dealings with Furniture Village were excellent. A very helpful and competent young man called Omar dealt with our order with total professionalism and deserves an accolade for the way he enhanced your companies standing. Consequently i would recommend in the future

   almost 3 years ago

1. uttam duarah ★☆☆☆☆

   It was a worst experience for me. I ordered a bed on 29th Aug and was promised to be delivered within 5 to 7 weeks. Now it has been more than 10 weeks and there is no communication from them. Called customer service and shop many times and everytime they say it is coming in next week. But next week never arrives. Very poor customer service from Sheffield store.

   almost 3 years ago
2. Fiona Craddock ★★★★★

   We were greeted by Jez who was extremely helpful, friendly and professional with helping us to purchase a new sofa. There was no being pounced upon which I appreciate. I would certainly recommend this new store, well presented

   almost 3 years ago
3. Amy Kelly ★★★★★

   Super friendly staff and very helpful without being pushy. Ian was really knowledgeable and made us feel very comfortable when making our purchase. Would definitely recommend.

   almost 3 years ago

1. Matt Green ★☆☆☆☆

   I would not recommend Furniture Village to purchase from solely for delivery and after sales. They have a system where when they input your email incorrectly, they cannot try to send it you again with the correct email for your insurance documents, because their system doesn’t allow it, which is a pathetic excuse for someone who can’t be bothered to do their job. Delivery drivers are mostly contractors who purposely forgot half of the order because once again, “they can’t be bothered”, and they supposedly take pictures of damaged items for a replacement, only to find out when you talk to customer services that they never sent the photos in, making you ineligible for a replacement. Customer service is total mess, filled with people who do not want to help you, and are only bothered about their own gain.

   almost 3 years ago

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