Arden House Lodging Business in Birmingham

Reviews

1. Michael Bulger ★☆☆☆☆

   Very frustrated. I booked a reservation in early February for my son and I. Late in March I receive an email saying due to the "change of use of the property" my reservation would be cancelled. No further explanation given. We are coming from the US for the final Black Sabbath show. They left us high and dry. We'll have to try and find something else now.

   1 year ago
2. Louis Wassell ★★★★☆

   You get what you pay for. I'd read other reviews so wasn't expecting great things but ultimately it's what you pay for. It's a really quiet "hotel" but the staff member we spoke to was very polite and helpful. If you're staying here because it's close to the resorts world arena then you should do. If you're staying here as a random hotel choice that's cheap, maybe look at other options if you plan to stay inside your room more than just to sleep in. There were a few quirks with the room (see upside down coat hanger in photos, and a door that had to be lifted to properly shut) but nothing deal breaking. Our ground floor room didn't have much privacy with big open windows facing the garden but work was being done so we had to keep these closed the entire time to have some privacy. The curtains didn't fully close but we worked around it. Bed was comfortable and room was clean, with toiletries provided. Parking was fine for us staying midweek but imagine it gets full at busy periods.

   almost 2 years ago
3. Aya Ahmed ★★★☆☆

   The rooms are relatively clean (doors and furniture could used some scrubbing), the wifi was strong, and the attendant was helpful. The breakfast is not included, and the price was too high for what was offered. There were proper hotels with higher ratings for much less. We chose this house mainly for its proximity to where we were spending most of our time!

   almost 2 years ago

1. Chelcie Bowman ★☆☆☆☆

   Do not use this hotel. My sister booked to stay here for a weekend with her friend for wireless festival a few weeks ago. Turned up and the staff made them feel uncomfortable as soon as they got there. Asked them where they were going everytime they left the hotel. Asked them when they would be back. Told them they weren’t allowed to keep coming and going as they please. They decided to leave the hotel due to this and unforeseen circumstances. Gentleman on the desk said they would get a refund. Now they have said they are not able to get one. The lady was rude, blocked all of our numbers and spoke to my 18 year old sister like she was dirt. Go to this hotel if you want to be made to feel uncomfortable and watched all of the time but I would never use this hotel, no human compassion or decency. Very upsetting and now she has lost £500.

   almost 4 years ago
2. Thomas Macalliver ★★☆☆☆

   Booked a room, and wanted to change the name on the booking. They charged £15/night for this. Room itself is cosy and taken care of. For me this is a 2-3 star hotel, not 4 star.

   almost 4 years ago
3. k m ★★★★★

   spacious room very well decorated, it felt like my room at home and not in a hotel. I was welcomed by a very friendly and helpful staff.

   almost 4 years ago

1. Chantalle Coombes ★★★★★

   Lovely local friendly hotel. Parking for a few cars at the front at the hotel. Quiet area within a residential area. Breakfast is always made to order. There are 3 or 4 tables in the breakfast room, so not much of an atmosphere. Cereals, fresh fruit and yogurts are available on the side to eat in addition to the cooked breakfast. The rooms are clean and the bed is always comfortable. Some new renovations to the bedroom with the wardrobe, and built in beverage area with teas and coffees and biscuits. The only downside is they were rich tea biscuits. The shower room is clean, it does need renovating as there was a bit of mould around the siliconed areas around the shower. However, everything has been cleaned thoroughly and is very pleasant if you like beyond that. The owner is friendly and helpful. I have stayed here a few times and would use them again as there is easy access to the dual carriageway.

   more 8 years ago

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