Vistara Smiles

Reviews

1. Jonathan Barber ★☆☆☆☆

   Booked a first appointment and paid a deposit. Then told on the day of the appointment that the hygienist wants to cancel as they don’t have any other appointments booked. Requested my deposit is returned and told I had to wait until the owner returns from holiday. Terrible customer service. Do not recommend the experience. Waiting for my money to be returned…

   almost 6 months ago
2. M L ★★☆☆☆

   Sadly I’ve stopped coming here. The hygienist didn’t have the airflow in the room for an appointment and asked me to drop in again just to get one bit. So I booked a follow up appointment. The receptionist called and said she would cancel my appointment if I didn’t give them a £50 deposit. How ridiculous, surely they are losing customers because of this. Disappointing because the services weren’t bad otherwise.

   almost 7 months ago
3. Keval Shah ★★★★★

   Anita is a great dentist who genuinely cares and epitomises service with a smile! By far the best dentist I have experienced and someone who doesn't go to town for unnecessary treatments. She has gentle hands and intricate control resulting in a pain free experience. The practice is modern, well lit, clean and very easy to get to. Highly recommended!

   almost 2 years ago

1. Ross Harmon ★★★★★

   This is the most wonderful clinic run by the most wonderful people. Anita is in a class of her own in terms of personal, friendly treatment with a big smile - I had quite a bit of dental work done with Anita (wisdom tooth removal and also an implant) and it was all handled efficiently and with the most personal service, regularly in touch with Anita herself as well as the reception team. You can really see that Anita cares and that makes a big difference.

   almost 2 years ago
2. Elisabeth Gagnon ★★★☆☆

   I started going to the clinic almost 4 years ago, when the clinic was still pretty small and there was not a lot of staff. The service was amazing and very professional. It has now expanded and new staff have come in. I’m not sure if they are still adjusting to this new status, but my last visit was a bit chaotic. I booked an appointment online with the hygienist and dentist check up and received a confirmation that it was all booked. 2 days prior to the appointment, they called me to change my appointment as the hygienist was only working 2 days a week (and not on the day I had booked), which I thought was strange since my appointment had been confirmed weeks ago, so not sure why I was not made aware of this before, but I booked in for the next day nonetheless. I went the next day, in the middle of my work day, as it normally takes less than an hour. I arrived right on time and had to wait for over 30 minutes. The receptionist apologised for the wait after 15 min, without letting me know why it was so long. I had to ask her, and she said it was a previous patient that delayed the schedule - why not tell me when I got in? Or try calling me to let me know they were running 30 min late? I finally got taken in; the hygienist did a really good job and was super nice. I expected to see the dentist after, but I was just taken back to the front to pay for the clean. It was already really late because of the wait, so I didn’t question it and thought I’d just call in on another day to see the dentist. Today, the original day of my appointment, I get a call telling me I missed my appointment with the dentist. I was super confused because it was not clear at all that they only moved the hygienist part of the appointment and kept the dentist check up. Why would I come on 2 separate days to have my teeth cleaned and see the dentist? That just makes no sense. I absolutely love the dentist there and always very satisfied with how professional and caring Anita is, but this whole experience really left me on a sour note. I don’t want to blame anyone, I know everyone tried to do their best and offer a good service, but I’m just really disappointed by what happened this week. :(

   almost 4 years ago
3. Magdalena Sadowska ★★★★★

   Anita is extremely thorough. I've had multiple treatments with her with great outcome. She's kind, gentle. Despite being very busy she always takes time to check everything and I know I can always count on her in case of emergency. Highly recommend

   almost 4 years ago

1. Philip Connolly ★★★★★

   This was my first visit to a dentist for quite some time. As I was on leave this last week, I thought it might be faintly possible to get a check-up with a local dentist practice as I'd been experiencing some mild pain recently. Fortunately for me, Vistara Smiles are very local so I popped in and found there was an appointment available, this for the very next day. Happy day's then. I had been booked in at 09:30 but Anita was running late so we re-scheduled for 13:30, these things happen in the real world. Having just mentioned Anita, I would just like to echo many of the comments on here. Yes, she's lovely and wholly deserving of the praise exalted upon her by others here. All went well and I'm happy to recommenced Vistara Smiles to all in need of a dentist. I should just add, Anita's farther was my GP before he retired. He was/is, a lovely man, blessed with a casual and kindly manner which inspired confidence in his words whenever you spoke together. I'm sure he is justly proud of his beautiful daughter who now ,continues his work, though with a slightly different emphasis on the part of the person she tends to.

   almost 4 years ago
2. Padraig O'Mahony ★★★★★

   Anita is great. Had a bad experience with dentist a few days previously but she put me as ease and explained everything. She took out one of my wisdom teeth with such professionalism and great customer care. I need to go back for a few more wisdom teeth removals. I would highly recommend for anyone who doesn't like dentists.

   more 7 years ago
3. Shabana M ★★★★★

   Fantastic service. Anita was very honest about what I needed and having been to a few dentists to get advice I felt more comfortable and confident with Anita at Vistara Smiles. Ladies were all very professional and after having cosmetic braces for 6 months I can smile with confidence. Looking forward to the teeth whitening now. Thank you Anita and your team for helping me feel confident with my teeth again. I would highly recommend this dentist as I am extremely happy with the results.

   more 8 years ago

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