Sainsbury's

Reviews

1. Robert Szakal ★☆☆☆☆

   The physical condition of the Denton store is unacceptable for a national supermarket chain. The building is visibly run down, with peeling paint, deteriorating trolley bays, and a significant number of broken or rusting trolleys. In addition, the main entrance door at the front of the store is frequently broken and has, on multiple occasions, been closed for days at a time. This creates accessibility and safety concerns and points to a sustained failure in basic maintenance and site management. The condition and reliability of the self-service checkouts further reinforce this picture. On a number of occasions, multiple self-checkouts have been out of action simultaneously due to various faults, reducing capacity and increasing queues. Combined with already minimal staffing, this results in an inefficient and frustrating experience for customers and places unreasonable pressure on the single staff member often assigned to oversee the area. Operational controls more broadly are also concerning. Shelf edge labels are frequently missing or incorrect, leading to customers being overcharged at the till. I personally experienced this issue and raised it at Customer Services. The response was rude and dismissive, and when I returned the following day, the incorrect label was still in place. This suggests that known pricing errors are not being corrected, raising compliance concerns under consumer pricing regulations. Food safety standards also appear to be compromised. I recently purchased mustard from this store which, once home, I discovered was three months past its expiry date. This is a serious failure of stock rotation and date checking and should not occur in a properly managed supermarket. It raises legitimate questions about wider food safety controls at this location. The Click & Collect operation is another clear example of poor maintenance and inefficient design. The customer buzzer has been broken for at least a month and is currently taped over. This is yet more evidence of a reactive, rather than managed, approach to basic infrastructure. It also raises a reasonable question as to whether this service is being allowed to decline due to a lack of investment or a longer-term intention regarding the future of the store. Beyond maintenance, the Click & Collect process itself is inefficient. Staff are required to wheel crates across a considerable distance through the store, which is slow, disruptive, and labour-intensive. Other retailers, notably Tesco, operate Click & Collect from dedicated outbuildings or clearly segregated collection points, improving efficiency for staff and service quality for customers. The Denton setup feels outdated and poorly thought through by comparison. I have also personally witnessed that the Denton store is capable of meeting acceptable standards - but only when a senior management or regional visit is clearly imminent. On those occasions, shelves are fully stocked, the store is clean, and presentation improves markedly. This raises an obvious concern: standards are being applied for internal visibility rather than for customers. Customers fund the business. Customers pay your bills. Area and regional managers do not. Running a store to perform for management visits while allowing day-to-day standards to decline reflects a serious misalignment of priorities.

   almost 5 months ago
2. Robert Gardiner ★☆☆☆☆

   While in the store two days before Christmas, l asked two members of management where the fresh Lemons were. I was told they didn't have any, due to a shortage in Spain !!! What a load of rubbish, Asda had mountains of Lemons, likewise Tesco had ample amounts. If you have messed up, that's inconvenient but the truth, don't treat your customers like idiots !!!!

   almost 5 months ago
3. Samuel Burgess ★☆☆☆☆

   I am writing to formally report an incident that occurred during my recent visit to your store. I had an unsatisfactory experience primarily due to issues with staff conduct. During my interaction at the checkout, the assistant, who appeared to be young with curly hair or braids, seemed to have difficulty understanding my requests. Additionally, while I was still being served, this individual diverted their attention to assist another customer. I also noted that another staff member observed this and remarked on the perceived rudeness of the interaction. Furthermore, I found the security officer on duty to be rude. On a separate but related note, I have observed that several staff members, who appeared to be Muslim, seemed to struggle with English communication. I believe this could be a significant barrier to effective customer service. Overall, the service I received was unhelpful, rude, and arrogant. To gain a clear understanding of staff conduct and service quality, I recommend conducting undercover visual recordings within the store.

   almost 7 months ago

1. Eliot ★☆☆☆☆

   Too many issues with delivery. Didn't deliver any chilled kr frozen food in the last order. Promised it would be delivered the next day. Nothing arrived, customer support aren't not helping as that say that THIS STORE has no record of my order... This is ordered for two vulnerable OAPs and have been left without food too many times from this store now. I will never be coming back, and I urge anyone else to AVOID

   almost 9 months ago
2. stevebbuk ★★☆☆☆

   The new manager is from the south of England and has got the plot. The place does need a shake-up. Staff should remember customers have a choice and come first. I often feel when I walk into the store that I'm there for their benefit, rather than the other way round.

   almost 9 months ago
3. Stephen Walsh ★★★★★

   Really nice and spacious store which was well stocked when we visited, as always the staff are friendly, efficient and helpful, thoroughly enjoyed the breakfast, which we have frequently, and it is always consistently good

   almost 3 years ago

1. Km Bex ★★★★☆

   Arrived at the store to find the click and collect is actually a van at the other end of the car park. As if you would know that. Products great price and on my route to work. Fortunately, as the store is 10 miles from my home. Product only available at some stores.

   almost 3 years ago
2. Pauline Lee ★★★☆☆

   I visited on Saturday evening on my way home. I needed petrol and it was 10p a litre cheaper than at home. However, when I went to pay, the assistant was busy talking over her shoulder to another colleague. Several times I thought she was speaking to me, but wasn't. I felt I was not treated well as she was preoccupied. Hence the low star. Price wise really good.

   almost 3 years ago
3. Colette Boswell ★★★★★

   Great store, has a variety of products, habitat which I love and Argos. Staff are lovely and friendly both in the store and in the cafe. The petrol is always a reasonable price and staff there are friendly too. Great place

   almost 3 years ago

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