Marks and Spencer Solihull, Shirley

Reviews

1. Cumbrian Lass ★★☆☆☆

   Really hate the self service coffee pay machines. They are confusing to use and there are always queues because people are struggling. Staff are never on hand to assist in a timely way. I much prefer to be served by coffee at a counter by a real person. Its also difficult to see what cakes etc are available as you need to go to a separate counter. All together not a pleasant experience. When you eventually manage to place an order, the coffee and scones are very nice, hence 2 stars, rather than zero. Been back again, huge queue, gave up.

   almost 8 months ago
2. catherine knox ★★★★★

   Best M&S bar none. Store carries extensive lines & appropriately stocked. Well managed tills, friendly & helpful staff. Always clean & uncluttered. Ample parking, which is free for 3 hours & there is option to pay for more.

   almost 9 months ago
3. Mark Lee ★★★☆☆

   M&S cafe. New high tech system that needs tweaks. The same system has been in pubs for over ten years! When in England, did it become acceptable to receive your order as EACH individual item is ready. Not only your own order but your partners. Received my toasted teacake with no condiment, as specified on the computer order and then waited 7mins for the rest of the order. We didnt eat together and when we did, the toasted tea cake was cold. The tea and coffee arrived and scone arrived 10 mins later? No teaspoon or sugar. A little tip #M&S when you make these technological improvements, you still need a visible Supervisor on the floor. I could not raise the attention of anyone to offer feedback. Look at the pictures to confirm timings from order to all our order arriving was 13mins. If your system was used as it should have been. I would estimate sub 8 min experience.

   almost 10 months ago

1. Zahi Afsar ★★★★★

   I used the click and collect service at Marks & Spencer Solihull Sears Retail Park for the first time recently, and I have to say I was really impressed. The whole process was so smooth and straightforward. You simply scan your code at the self-service point, and within a few minutes my parcel was brought out to me. No queues, no waiting around, and no confusion it just worked exactly as it should. What really stood out was how efficient and organised the whole setup felt. Sometimes click and collect can be a bit of a hassle at other stores, with long waits or staff who don’t seem to know where your order has gone. But here, it was quick, simple, and stress-free. The staff were polite and friendly too, which always makes the experience nicer. It’s such a convenient service, especially when you don’t have time to browse the store or wait in long checkout lines. I’ll definitely be using it again in the future, and I’d recommend it to anyone who wants a fast, easy way to pick up their order without the fuss. Really pleased with the service.

   almost 11 months ago
2. Jas X ★☆☆☆☆

   Came to shop with my 6 month old baby on the 14th June 6pm I was looking for a parking space and was disappointed to see the SECURITY GUARD from M&S had parked (mixed race bald guy) in the last remaining parent and child bay. Do better M&S, please remind your staff to respect the parking rules as we have to and have the common courtesy and manners to leave these spaces for parents with their children.

   1 year ago
3. Bev Spain ★★☆☆☆

   Sears retail park Solihull 2 hours ago where the queues were ridiculous! Only one person on the bank of 6 tills and trolley shoppers ( including myself) in a queue almost the length of the store and nobody to help. The guy on the till kept his head down as people were complaining but it didn’t prompt him to ring the bell for help. The self service check out had its own queue so I joined that one only to be told off by another customer for having too much food in my trolley to be using fast check out!! I rejoined the till queue and so I asked to speak to a manager who abruptly talked over me and told me to start unloading my shopping…no apology she just said she hadn’t noticed how busy the tills were!?! I love the food you make but the staff are becoming unhelpful and snappy I’ve noticed lately, that’s if you can find anyone to help, which probably means they are stressed. Not a pleasant shop today. Not the service you expect from marks and Spencer

   almost 3 years ago

1. Naughty Auntie ★☆☆☆☆

   Total utter sham. Waiting excessively long for your order to come to the table, when it does drinks are like warm, and as for the food, l requested total refund. I shall not be going back, we were made to feel uncomfortable staff pointing at us as l asked to see the manager.... Cafe is not operating professionally. Wasn't even that busy.

   almost 3 years ago
2. Karen Naylor ★★☆☆☆

   This lovely new store is let down by the service in the café. On two separate occasions in the last two weeks I have had to wait 20 minutes just for a cup of tea, the restaurant wasn't that busy at the time. Staff are pleasant but their service is very slow, needs review. Not sure the self service buzzer system is very efficient.

   almost 3 years ago
3. amy litherland ★★☆☆☆

   The first time we came here the food was lovely. Amazing food, crispy melty cheesy toasties, lovely chips. We stayed for ages. We have only ever come on weekends, so understandably the place is busy. The second two times we have come we’ve had a really bad experience with customer service, and actually both times the tables next to us had similar issues. Food takes too long to come out, we saw our toasties sat on the pass for 15 mins while others who arrived later got their food before ours, people being served drinks and not getting food until half an hour later, dirty tables and floor. They are usually out of stock of a lot of things on the menu. I wanted a coke with my meal, the cafe was out of stock as was the food hall downstairs. I had to walk to boots to get a drink as I wasn’t a fan of any of the other soft drinks on offer. Both previous times we have come they have been out of chips. Staff wander around like they have no idea what they’re doing and who has ordered what. It’s a shame. We keep coming in hope we get the same experience as the first time but we’ve so far been disappointed.

   almost 3 years ago

1. annette hinton ★☆☆☆☆

   Disgusted with the cafe. Visited today 24 October to find the only way to order and pay is to use a machine and pay by card. At 73 I am quite savvy enough to do this but the machine was not equipped to allow me to use my Budget card which has a credit of £33.98 on it. An M & S colleague helped me and confirmed this. Next point was my cup of coffee was delivered without a saucer and when I asked for one the colleague informed me that M & S had decided to forego saucers with the cups as too much energy is needed to wash then. I felt as if I was sat in a back street cafe with nowhere to put my spoon and I commented that it would use more energy clean the table of coffee drips. I was going to have lunch to use up some of the credit on my card but changed my mind after it could not be used. I will NEVER use the cafe again and in fact I have cancelled my Budget Card account with you. No point in having it if I cannot treat my friends to coffee and cake when I have accumulated so much credit. No wonder M & S are losing business and having to close stores. The staff were all lovely though and you do not deserve them.

   almost 3 years ago

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