The Light Surgery Hospital in Leeds

Reviews

1. RZ ★☆☆☆☆

   I’m genuinely considering changing this GP. I have had a bad experience since i started using them. I’ve had same symptoms since September and all they’ve done is pass me from one doctor to another constantly gaslighting me. No doctor has told me same thing since i started going there for same symptoms; if it’s not on google I’m sorry for you they won’t be able to help you. Another nasty thing they do is not upload blood results on time. In September i did a blood test that showed i had iron deficiency and it took them 3 weeks to upload that result and give me feedback! Last week i did 4 blood tests and they’ve uploaded only 3! I decided to book an appointment to discuss the blood tests and they booked me in for the next Tuesday which i won’t be available for so i called the receptionist regarding a change of appointment and used the opportunity to ask for the 4th blood test and she said she doesn’t know when they’ll upload the tests results in a very rude manner and the slammed the phone on me. It’s a very terrible experience and i believe this is the last time i’ll ever use them and i’m going to find another GP surgery to register at.

   almost 9 months ago
2. Claire Lockwood-Clark ★★★★★

   I have only good things to say about the Light Surgery. The staff have always been super helpful and the Doctors have always gone the extra mile to help me and my family. Highly recommend!

   almost 9 months ago
3. Liam ★★★★★

   I have been using this surgery for several months and have had nothing but a positive experience so far. The reception team are super helpful and friendly, and the doctors seem knowledgeable and compassionate. There appears to be a number of negative reviews, so maybe I have just been lucky, but so far so good!

   almost 10 months ago

1. Dan Aurora ★☆☆☆☆

   They have an insane set-up here, where they're religiously devoted to a digital appointment system called Patchs, which does not work. They demand that you use Patchs and refuse to provide any other way of making a GP appointment. I wouldn't be surprised to find out that someone there is financially benefiting from the Patchs system.

   almost 11 months ago
2. Julie Metcalfe ★★★★★

   I moved to this surgery after having a terrible experience with another practice. They have been nothing but helpful and supportive for me and addressed all concerns and requests quickly. Patchs is sometimes a challenge but believe me it’s much worse at other surgeries where it can be closed for weeks at a time.

   1 year ago
3. similoluwa nifemi ★☆☆☆☆

   This is the worst GP I’ve had to deal with.. first to register takes forever, you finally see a doctor, he schedules you for tests and the receptionist forgets to book you in with no apologies so you’re referred elsewhere for your tests after waiting a week, they send you a message to contact for your results but the receptionist books you for an appointment for that a month after your test was done and guess what I called twice to confirm the appointment or see if it can be earlier but that’s again mission impossible. So I wait one month and come to the surgery under the rain, waited till forever and nobody showed up.. nobody!!! No communication!! No apology!! Nothing!!! I mean how to do you treat people’s lives and pains so carelessly! I wonder if I’m really in the UK sometimes. Very poor healthcare services.

   almost 3 years ago

1. John Spencer ★★☆☆☆

   While the GPs and admin staff I have experienced have all been very friendly and helpful there are severe issues getting in contact over the phone. In some instances you can be on hold for an hour or more. Clearly there are staffing problems or too many registered patients to manage effectively. This for me causes no end of problems so unfortunately I cannot provide a more positive review.

   almost 3 years ago
2. Samia Almousa ★★★★★

   I registered in 2017, I have a great experience with this GP, I have noticed much improvement since then, very kind, with a beautiful smile, when they know about my mother’s case, they try to find an appointment on the day. Thanks my favourite GP. However, in 2017, I met unprofessional, racist receptionist, just once, and these days I see her again, I hope I will never talk to her, if so, I will ask to talk to another receptionist, as what I did when I had an appointment with a (rude) doctor, I asked to not have another one with that lady!

   almost 3 years ago
3. Rosie 03 ★★★★★

   I left a review a couple of weeks ago that was a 2 star, but since that, the gp surgery has been much better. The receptionists have been nice and have squeezed me in today when I know they're pretty busy. Whenever I've met with a doctor, they have always been helpful too and professional.

   almost 4 years ago

1. David Freeman ★☆☆☆☆

   Staggeringly poor and unprofessional service in my experience. I sincerely regret registering with this GP. In addition to the fact that the service is clearly oversubscribed (appointments are like gold dust) for the number of GPs working here you will find it very difficult to actually contact the surgery. I've been frustrated to find that I haven't dealt with the same GP twice and on the couple of occasions I have managed to get a telephone appointment I'm fairly confident that my notes have not been read at all. On top of this I'm yet to deal with any member of the team that shows any level of politeness. Originally thought this was isolated to the reception staff however it seems that this is not the case. On the recent telephone appointments it has been very apparent that the GP is rushed or that they believe I'm completely wasting their time. Either way its fairly clear that they don't really have time to allocate to you as a patient. Giving them the benefit of the doubt I choose to assume this is again a factor of the team being completely overwhelmed. On balance (based on my experience) I don't believe it would be much of a stretch to go as far as to say that this service is more than likely failing its patients. I believe that the lack of attention to individuals will mean that things are often being missed that should otherwise be being picked up on.

   almost 4 years ago

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