I’ve had an excellent experience every time I visit for treatment. Shaniece is exceptionally professional, and consistently ensures that I feel comfortable throughout the process I highly recommend her
Extremely disappointing experience with Elixir London Ltd (Sutton): I had a very frustrating and disappointing experience with this clinic. I visited for a dissolving treatment to remove old facial filler, not for a new filler injection. I was told the results would become visible within two days. However, after three days, it became clear that the filler had not been adequately dissolved. I contacted the practitioner to express my concerns and ask for a follow-up, but unfortunately, I was met with a dismissive attitude. Not only was there no willingness to assess the result or take responsibility, but I was also completely ignored — my final message was never even responded to. This level of unprofessionalism and lack of basic customer care is unacceptable, especially in a field where people place trust in your hands for procedures that affect their face and confidence. I was forced to seek help elsewhere and pay again to fix the issue properly. I would strongly caution others against visiting this clinic. Poor service, poor results, and absolutely no aftercare or accountability. Very disappointing. [EDIT – Response from Business Owner:] “Hi. Thanks for leaving your review. I’m so sorry you seemed to not have a pleasant experience at Elixir. As you can see from our reviews that are 5 stars, this is a first for us to receive a one star. The head practitioner has been on vacation and had only returned back to the salon on 28/06. I can ensure you all messages have been replied to. As explained on our appointment that you came to dissolve some suspected filler on the lower mouth region, that was not carried out by myself previously! Which I did explain to you that if after a few days of an elective dissolving session if it’s not changed then it’s unlikely filler. As I explained I believed it to be your DAO muscle that needed relaxing with anti-wrinkle injections but unfortunately you were certain it was filler so I went ahead and carried out the procedure for you. I see all my clients for follow-ups and if a client was to be unhappy with an outcome I always welcome clients back for a discussion and resolution. Unfortunately, on this case it seems you may have been trying to contact me when I was on my travels which has maybe left you to feel ignored and I’m very sorry about that. Please understand I do not receive calls or text when abroad. Please give me a call so we have a discussion and a better understanding.” [My reply:] Thank you for your response. However, I must point out that, unfortunately, some of the statements you've made are not accurate and represent a distortion of what actually happened. At this stage, I no longer see value in debating the details further, as the matter is no longer of personal importance to me — but I do feel the need to clarify a few points for the benefit of other readers. After the procedure, I contacted you via text message and received only one reply, which said: “Hope you're well. I dissolved all area so very unlikely there will be anything remaining x” I responded immediately, clearly stating that the issue was still visibly present and requested a follow-up. No further replies were sent, and no effort was made to offer an in-person assessment or resolution. If you were abroad at the time, this was never communicated to me in advance and clearly, messages were both sent and received without issue. It’s disappointing that no real aftercare or support was provided following a dissolving procedure, which requires careful monitoring and evaluation. What I experienced felt dismissive and more focused on avoiding responsibility than genuinely addressing a client’s concern. As far as I’m concerned, both sides have now said what they needed to say, and I see no point in continuing this with further messages or repeated explanations. If it were possible, I wouldn't have even left a one star rating but unfortunately, there’s no lower option available. Readers can make their own judgments based on what has been shared. Good luck
I recently completed the Masterclass Lips training course and was thoroughly impressed with Shay. Her professionalism, expertise, and engaging teaching style made the experience exceptional. It was one of the most comprehensive training courses I’ve attended, and under her guidance, I was able to create some truly stunning results. I wouldn’t hesitate to book another course with her in the future
I was a bit nervous as it was my first time but Shaniece was so friendly and reassuring throughout that it really put me at ease. We had a consultation beforehand and she talked me through and showed me everything that she would use in the procedure. I immediately felt that I could trust her. Then on the day, she was so chilled and lovely that I instantly felt relaxed and like I was with a friend. I had filler in my nose and lips and she made sure she worked with my face to achieve the perfect natural enhancement. I’m so happy with the results! I’m fortunate to live close to the practice but would honestly make the journey to see Shaniece wherever you are if you want a reliable, perfect result. Thank you Shaniece!
First of all I want to apologise for taking so long to write a review! I have had lip filler & fat dissolving injections into my chinny chin chin and I cannot even begin to describe how amazing Shanice the aesthetician is! ♡ .. I was made to feel so welcome and comfortable and I didn't even really need to ask any questions because she talked me through everything and made me feel so happy and comfortable with my choices (aftercare is just as amazing). She talks to you professionally and very informative yet you feel like you could have been best friends for years it's so nice and calming (especially if your an anxiousaurus rex like me lol) ELIXIR is the ONLY place I will ever go xx
The best professionalism and service!! I got my lip filler done there yesterday. I felt so comfortable and the results were so amazing! It is an easy place to find and a really nice venue. Shaniece is very gentle and makes sure that everything is done to the highest standard. Thank you again!
Had my lips done today was very nervous to start off with until I sat down with shanice, she was so kind spoke to me about everything that was going to happen and gave me a full explanation on everything you would need to know. Felt very comfortable very safe and happy. I was very impressed with my results and loved my little care bag I received at the end of my treatment. Would certainly recommend and would go back in a heartbeat. Thank you so much x
I saw Shaniece today for the first time to get my lips dissolved. Her salon is gorgeous and she is so friendly and welcoming. I was very nervous but she instantly put me at ease, and informed me of everything that would be happening during the appointment. I can't wait to go back in 2 weeks to get my lips re filled and start my lip journey with her. I have been to other salons and after today's visit I definitely will not be going anywhere else for my aesthetic needs. Thank you soooo much Shaniece.
Elixir London Aesthetics & Beauty is located at 60 Angel Hill, Sutton SM1 3EW, UK
You can contact Elixir London Aesthetics & Beauty at +44 7939 046520
You can find directions to Elixir London Aesthetics & Beauty by following this map link
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