Susie Smith Lettings Real Estate Agent in York

Reviews

1. Roddy Hamilton ★★★★★

   Susie Smith Lettings are consummate professionals. I have just taken over the tenancy of one of their properties, which they negotiated on behalf of the Landlord, and they could not have been more helpful from the initial viewing through to handover of the keys. A very thorough process, as expected, but done with charm and courtesy throughout. Thank you team Susie Smith Lettings for all your help. Highly recommended to anyone looking for a rental property or, indeed, anyone looking to rent their property to a new Tenant.

   almost 7 months ago
2. Bob Blackburn ★★★★★

   My partner and I have just rented a property through Susie Smith and they were extremely helpful from start to finish. From the initial viewing, being the intermediary between the landlord and ourselves, to the handing over of keys, they were extremely professional. We were kept in the loop throughout the whole process and received lots of helpful guidance and advice. They assisted us in a very friendly manner all the way through the process, making it very straight forward and easy. I would highly recommend the company to anyone looking for rented accommodation. Thank you

   almost 8 months ago
3. LC2 C ★★★★★

   We’ve been with Susie Smith as our managing agents for the past 7 years, and the experience has been nothing but excellent. They’ve always been helpful, professional, and quick to respond to any queries or issues we’ve had over the years. Everyone we’ve dealt with has been friendly and approachable, but a special mention has to go to Lesley – she’s been absolutely brilliant throughout. Her support and communication have made everything so much easier. The moving out process was completely stress-free and handled smoothly from start to finish. We’re really grateful for how easy they made it all, and we’d definitely recommend them to anyone looking for reliable, friendly, and efficient letting agents whether a landlord or prospective tenant.

   almost 9 months ago

1. Holly Laing ★★★★★

   I cannot stress enough how excellent the customer service we received from Lesley was, she truly went above and beyond to help us and now I wouldn’t consider using another letting agents in York — this one truly tops any other letting agents I’ve consulted with. We were met with compassion, kindness, and expert communication.

   almost 10 months ago
2. Holly Taymar ★★★★★

   We found ourselves unexpectedly having to move after a long term rental elsewhere. Lesley at Susie Smith arranged our viewing, tenancy application and communication with the new landlord with no fuss or hassle. She understood we wanted to move quickly to avoid moving at Christmas with a 3 year old, and answered every question responsively. I would have no hesitation to recommend Susie Smith as an agency for prospective tenants.

   1 year ago
3. Kaye Household ★★★★★

   In my experience the agents have been fair and reasonable. Understanding and empathetic. I was a tenant (Abigail) but if I were to become a landlord SML would be the first agency I would think about in terms of using services. Letting agents get a bad rep sometimes but I can’t fault Lesley at all. Replied quickly, understood my situation, realised the solution was beneficial for both parties etc. Wish her the best of luck.

   almost 3 years ago

1. Terry Bullen ★★☆☆☆

   Generally my experience of Susie Smith Lettings has been quite poor. Initially, wasn't given access to my utility cupboards, so for the first two months of my tenancy, I was unable to give meter readings. On top of that, when it came to installing WiFi and fixing fibre optic wires that they had already put in before my tenancy, they were so increasingly evasive that I gave up six months after moving in. They were unable to sort multiple instances of other tenants overfilling bins, and then failed to provide any further bins (which is the logical answer to overfilling). Their staff, to be fair, has been a mixed bag (when you can actually get a hold of them), sometimes they're happy to help, but others you'll barely be able to get hold of them, or they'll clearly get fed up and start getting quite short with you. For the price I was paying per month, the lack of assistance and the level of negligence was outstanding.

   almost 3 years ago
2. Hannah Mossop ★★★★★

   Brilliant service from start to finish. Moving can be so stressful, but dealing with Susie Smith Lettings took the stress right out of it. They kept me posted every step of the way and found a place within my budget straight away. Really could not have asked for more. Would definitely recommend!

   almost 4 years ago
3. Andrew Bailey ★★★★★

   Tenant Review: I started renting a new property several weeks ago with a different letting agent and the experience has been so bad I wanted to share my positive experience with Susie Smith. We rented a property with Susie Smith from 2016-2017 and we had a great experience with them. Issues were always fixed promptly and the communication was excellent. We always knew what was happening and were kept in the loop with regards to changes or repairs. Whenever we called/emailed the responses were fast, polite and professional. I would recommend.

   almost 5 years ago

1. Em Tee ★★★★★

   By far the nicest Lettings Agency I have ever had the pleasure of interacting with in York. Susie is absolutely lovely and very helpful, she was the only agent to give us extensive detail in defense of a couple living under the new HMO guidelines for a shared habitation. She even took time after our call, of her own will to find further details to refer to us in a voicemail! Though the agency does not have as many listings as others in York, I encourage anybody to get in touch with Susie & co.

   more 7 years ago

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