Tesco Superstore Liverpool

Reviews

1. William Townsend ★★★★★

   Emma was so nice thank you Emma who served me and was so very nice and very polite

   almost 6 months ago
2. Rae Everest ★★★★☆

   Clean well kept and usually stocked apart from the times where the freezer would be empty.

   almost 8 months ago
3. Miluska Lala ★★★★★

   You can find everything, l mean everything, staff us friendly and also trained for first aid, Liam a lovely lad, with emphatic heart, Charlie the guard a lovely chap with nice smile, the manager very helpful and listening you concerns( an emphatic please when you have a hidden disability)plenty of stuff for babies, always something new to find, plenty of bulk snacks and its fresh , clean, neat, and always something for eat, play or craft

   almost 8 months ago

1. OGT snowy ★☆☆☆☆

   My complaint is regarding a staff member I think was named Matt but not too sure it said on his name tag that he had also been working with Tesco since 2011 so I was surprised about the way he treated me, I visited the store last night (20/08/25) around 9pm and tried to purchase two Xbox gift cards for the value of £25 and it charged me for both but only gave me one, the reason for this was the self checkouts only allow for one gift card to be bought and since it was past 9pm they couldn’t refund me at the time. I returned to the store today (21/08/25) an hour or two ago around 4pm and thankfully given the refund, unfortunately I was abused and laughed at and also argued with by a member of staff who wasn’t just any member of staff but the one filling in for the store manager as he was on holiday today (or so the staff member said) the reason for the fill in manager abusing and arguing with me was because I asked to be compensated as the reason for the gift cards not working was the stores fault and not mine, upon asking for the compensation I was offered £5 which also disrespected me as a loyal Tesco customer, after I raised the issue about the value of the compensation I was told by staff member Matt (I’m 99% sure this was his name but if not I could identify him if I went back in store) that I’m lucky to be getting anything, this deeply upset me as I have been going to Tesco since I was a child and view them as a trusted and reputable supermarket but now I’m not so sure. Matt was smiling and laughing at me through this ordeal and also talking to me like I was a child, he then offered me £7.50 which I took because he left me with no other option, I have been very upset and angered by this situation and would like it to be resolved as quickly as possible and would also like the main manager of the store and the store owner to know about matts actions as no loyal customer should be treated this way, for him to offer me £7.50 as compensation when I informed him I paid £10 for the taxi down the store alone never mind the time from my day Is truly unacceptable and I would like a reply as soon as this is seen by Tesco. Matt is representing Tesco by working and wearing there uniform and I definitely don’t think his actions is under the company policy, please reply to me when possible as this situation has not only angered and upset me, but made me not want to shop at Tesco anymore. Thanks.

   almost 10 months ago
2. Yarys ★★★★★

   The Tesco Superstore was just a short walk from our hotel, which was really convenient. It had everything we needed — snacks, drinks, even some travel essentials we’d forgotten. Clean, well-stocked, and easy to navigate. Great to have such a reliable option so close by!

   1 year ago
3. Neha Sayana ★★★☆☆

   Nice small outlet, limited options. Just there are times they are out of stock for some stuffs. Mixed feeling. As there are time they have the things required.

   almost 3 years ago

1. Louise “LouLou” Whalley ★★★★★

   Really helpful staff. Busy place and they're always ready to help.

   almost 3 years ago
2. Steven Rigby ★☆☆☆☆

   The worst tesco I have ever been to in my life. A supposed superstore and at 6pm on a Tuesday they have basically run out of food and what is left is short dated. Either they have nothing in to restock the shelves or they are deliberately leaving them empty in order to shift short dated products. Whichever it is, it’s pathetic

   almost 3 years ago
3. Eliot Collins ★★★★★

   A surprisingly large Tesco for the city centre. Across two floors, linked by travellator or lift, this store carries almost all you'd expect of a large store. The location means that it can get fairly busy.

   more 8 years ago

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