Absolutely obsessed with my nails! The designs are stunning, creative, and perfectly detailed. I've been a client for way over a year and I'm always very pleased with the way the staff treats me
This salon was a recommendation so I was looking forward to going but it fell hugely short. Customer service is non-existent. No smiles. No welcome when you arrive, just straight to it as fast as possible. No niceties whatsoever during the manicure. No interest in helping pick a colour if you’re not sure. My flagging that I have sensitive nails was ignored and the girl proceeded to use the electric file both to remove the top layer of previous gel (no problem there) but also after application of the gel remover, essentially going down to my natural nail, and then looked taken aback when I flinched because it hurt. There is no soaking before they cut away your dry cuticles (apparently they do a “Russian manicure”). No use of a cuticle pusher to remove dead skin / residue from the nail and around the nail bed, they just paint over it. No hand moisturiser at the end. And no pleasantries when paying. However, what is worse is that when I got on the tube a few minutes later and looked at my nails, I immediately saw that both thumbs and another finger all had a really noticeable gap between the top of the polish and the cuticle. I messaged the salon straight away and shared photos but was initially ignored until I followed up again, after which there was zero apology for the quite evidently poor finish, simply a statement that they would rectify those three nails. In the interim few days before I could get back to the salon (due to work travel that I explained when I contacted them), another nail flaked and chipped half off as it clearly hadn’t been sealed over the end. When I raised this also, they replied (again with no apology or acknowledgement that it shouldn’t have happened) that here was nothing they could do in line with their 72-hour policy and “we feel it may be better for you to continue your future services with another salon that can better meet your expectations”… I mean, I’m confused - it is a dedicated nail salon and I paid £40 for a simple single colour gel manicure! After highlighting they had already agreed to correct the other three nails, they did finally agree to rectify the now four, and did finally offer an apology, but they also tried to tell me that the reason for the poor shaping and finish was because the technician “tried to paint around your cuticles in a way that would create a more rounded and aesthetically pleasing line. This was because your two thumb nails are not naturally round, but slightly uneven”. This makes no sense as what she did was create the total opposite, a flat line across the tops of my thumb nails, giving a square look that doesn’t at all match the shape of my cuticle and therefore left a noticeable gap at the top. Over years of having gel manicures, I have never had this happen and have always been very happy with the fully rounded shape achieved across all my nails. When I subsequently returned to the salon, there was again no welcome, no apology, no conversation at all, and I was extremely disappointed that one of the re-done thumb nails once again had a bigger gap and a more square shape at the top than all my other nails. I mentioned this immediately as the technician showed me the nail, but he literally just looked at me and carried on to the next nail… I couldn’t be bothered to argue as honestly I just wanted to be out of there. If the salon was cheap, some of the above perhaps wouldn’t matter so much but at £40, I expect not only a good finish but to at least feel like my custom is valued. It’s a shame but after two visits with much the same experience, I will indeed be going to another salon that can better match my (completely reasonable) expectations! Following salon’s response: the nail I have issue with is the ‘rectified’ thumb nail in the photos. Other nails are shown only to demonstrate the thumb nail STILL looks more grown out than the others, and is STILL the wrong shape, AFTER having been ‘corrected’. I wasn’t satisfied after the initial appointment for all the reasons outlined and I flagged the poor finish as soon as I saw it five minutes later!
Went here for some full-on nail art before a festival and couldn’t be happier with the results. I sent over some inspiration via Instagram ahead of time and had Sabine for my appointment. I gave her creative freedom and it was so much fun watching her bring the design to life - she did a great job! It’s been three weeks and not a single gem has budged, no chips either. Super impressed with the quality and attention to detail. Highly recommend!
I’ve been coming to oh fleurs for a year and they’re the best in London/best manicure I’ve ever had. My nails are so strong with the BIAB— I’ve never been able to grow them out like this before! I come in every 3 weeks religiously and everyone is so kind and meticulous with their work. Could not recommend more :)
I look forward to having my nails done every month, the best nails techs and artists I've ever had! I cannot recommend Fleur nails high enough! I love, love, LOVE my nails.
Best nail place I've been to. If you want high quality nails, you want to go here. Chris taught me all about SNS/Dipping and has so much knowledge on what is best for your nails. I've gone to cheap places for years and shellac has always left my nails weak and ruined. Chris has kept my nails strong even after shellac and takes great care to give clients a personalised experience! Support small businesses!
My first time getting a manicure and I had a specific design in mind for my birthday nails. Chris was incredibly patient and was really on-board with the design, and was able to recreate it easily. He even broke down the cost and told me why everything was priced the way it is. So worth it and am very happy with the results! :)
My first time at a nail salon but surely not the last! I opted for dipping powder because I read that it is healthier for the nails, and Chris at Fleur Nails confirmed it. It was totally painless and odourless, and so fast! It looks so natural and strong at the same time. I chose a very simple nude colour this time but Chris said he also does nail art so I'll make sure to try that next.
Fleur Nails is located at 345 Upper St, London N1 0PD, UK
You can contact Fleur Nails at +44 7915 747061
You can find directions to Fleur Nails by following this map link
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