Townhouse Liverpool Street Beauty Salon in London

Reviews

1. aaron sharratt ★★★★★

   My mum and I went to Townhouse Liverpool Street on Tuesday for the first time (it was my mum’s birthday and I wanted to treat her) and what a lovely experience we had. She had a luxury pedicure done by Nicoleta and said she felt so pampered and relaxed afterwards, she was comfortable and well taken care of and expressed that Nicoleta is clearly skilled at what she does. I had an express extension set done by Debora and she was fantastic, I’m new to getting my nails done and she was really attentive, talked through everything and made sure that I was content with my nails throughout the appointment. They are honestly perfection I’m so happy! The salon itself is very clean as well as aesthetically pleasing, and everyone was friendly. Would recommend to anyone looking to do something nice for themselves or a loved one, flawless nails is absolutely an accurate tagline, and we will both be coming back to the salon in the New Year :)

   almost 7 months ago
2. Mihika U ★☆☆☆☆

   Unfortunately, I do not recommend this salon. I had the worst-quality manicure I’ve ever experienced here, and my subsequent interactions with both the salon and head office have been stressful and disappointing. I booked a Signature Gel Mani and Pedi as a treat for my birthday and ahead of a holiday. The manicurist cut my cuticles too close, causing them to bleed. The manicure itself bubbled and dented across all nails within minutes of leaving the salon because the polish was applied too thickly and not cured properly. I even pointed out during the appointment that the polish looked lumpy and uneven, but my manicurist simply added another layer of top coat. When I returned to the salon five minutes later, another staff member — without any apology — told me the issue was due to the colour I’d chosen, implying it was my fault. (This made no sense, as the same colour and bottle had been used on my toes by the pedicurist with no issues.) I was told I’d need to come back three hours later to have all my nails redone, which I didn’t have time for. The staff member advised me to email customer service for a refund. Since then, I’ve had multiple back-and-forth emails with Townhouse’s customer service team, who acknowledged the poor quality but refused a refund, saying it’s “against their terms and conditions.” This wasn’t a case of a few chips — the entire manicure was defective. Their first offer was a £50 credit (which wouldn’t even cover the cost of the same manicure with removal of the existing gel), and their final offer was a redo plus £10 credit — even though I explained that I was already travelling outside the UK and would have to pay another salon to remove and redo the gel. The whole experience — from the salon visit to customer service — has been extremely stressful and unpleasant, and it completely spoiled what was meant to be a birthday and holiday treat. I’ll now have to spend more time and money fixing this while away. I’ll be sticking with my usual local salon in future and won’t be returning to Townhouse.

   almost 8 months ago
3. harsha karun ★★★★★

   I got nail extensions with a chrome finish. Bobbie did my nails and she was the sweetest and kindest nailtech ever. I had a reference and they really worked to get the closest match to it. She ensured I was happy with the length of the nails, colour and shade of chrome. She did everything with great care and to perfection. No hesitation to give a 5/5.

   almost 9 months ago

1. Annabelle Spence ★★★★★

   Lovely service. I’ve had 2 manicures with Grace and both times she has done an amazing job. She is really good at what she does and takes great care of attention to detail and making sure it looks flawless. So far, it always has. Thank you so much!

   almost 10 months ago
2. Barbara Bilakiewicz ★★★★★

   I love coming to Townhouse. Nadia is absolutely fantastic and her work is always so gorgeous and lasts very well (I typically get a BIAB with gel colour or custom design). She's amazing when it comes to helping me come up with ideas and she somehow always manages to turn my vague descriptions into beautiful designs ❤️ Attaching pics from my last few visits (Easter mini eggs were my favourite!)

   1 year ago
3. S Nathan ★★★★★

   Absolutely fantastic manicure from Nadia. It was my first time at this particular townhouse but Nadia was outstanding and I will definitely be back. Great service even down to the choice of colour . Nadia selected the perfect nude for me when I had no idea! brilliant thank you.. highly recommend x

   almost 3 years ago

1. ASSUNTA INCARNATO ★★★☆☆

   I booked a Signature Manicure + Polish, and as I arrived I was surprised that Beatrice did not use the lamp "Don't worry, it will last for 3 weeks". After a few days, my polish jumped away on three fingers and it seems so worthless. Plus, I had to wait much longer than expected for drying, making me late for my next appointments. Definitely, not what I expected. I full refund will be appreciated. EDIT. The Customer Service customer service got in touch with me just few hours after this review. We agreed that the service provided was not suitable for my needs, and I received within 24 hours a full refund. Also, they offered me an additional manicure of my choice. Bad first experience in salon*, great experience with customer care service*****.

   almost 3 years ago
2. Zayyan Saleem ★☆☆☆☆

   I booked myself and another person in for luxury pedicures today because of the good reviews that I had seen about this place. Complete disappointment. I hated every bit of my experience here. My therapist was Anastasia. She did not file properly at all or clean under the nails. The speed at which this treatment happened was incredibly slow. It was a draining experience and not worth the money at all. My friend's nail started bleeding because her therapist cut the cuticle incorrectly. I usually go to Selfish nails a few minutes away and I will stick with them. Awful experience, nice space if you want to take photos for your Instagram but the service quality was just horrendous. Never again. Complete waste of money and time.

   almost 3 years ago
3. Kimberley McCooke ★★★★★

   One word, Amazing! Thank you to Majella and Chloe for making me feel so welcome. Lots of different colours to choose from as well as drinks. Really clean with comfortable chairs. I'll definitely be going back here

   almost 3 years ago

1. Hollie Wickens ★★★★★

   I’ve previously visited the Townhouse at Harrods and loved the service, people and quality - this new branch is no different! Definitely going to be my new regular place to get my nails done. Jen and Debora did an excellent job, thank you!!

   almost 3 years ago

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