Screwfix Guildford - Slyfield Ind Est

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Reviews

1. Kyla ★☆☆☆☆

   Really rude woman on the counter, i was browsing the tablet for what I wanted but wasn’t sure exactly what one I needed so I went over to the counter hoping they could help and before I could get a word in she asked for my postcode and name, then when she realised I hadn’t sent anything over told me in a rude tone of voice “this is what the tablets are for” whilst laughing. I ended up going somewhere else. Her communication skills are awful.

   almost 5 months ago
2. Star Anise ★☆☆☆☆

   The guys are ok in there but Karen has zero customer service. The only words she spoke to me on a recent visit were ‘postcode, name, £26.50’. No greeting/smiling/thank you etc. Rude and miserable. Not surprised she has so many bad reviews. No idea why she still has a job tbh. Screwfix need to wake up because I know other people that now go elsewhere.

   almost 6 months ago
3. guy andrew ★☆☆☆☆

   Awful service from rude staff

   almost 6 months ago

1. Natalie Gregory ★★★★★

   Karen was absolutely lovely when I visited Screwfix during the week, she was really helpful and is a real asset to your company. Thank you so much.

   1 year ago
2. Gen ★☆☆☆☆

   AVOID. The most unhelpful old woman on the counter, didn’t even try to help or search for the product I was after despite it being listed on the website. Note to Screwfix - this staff is costing you sales.

   1 year ago
3. Stan Milton ★★★★★

   Always great service here. Staff are very helpful and friendly

   almost 3 years ago

1. Rob Vee ★★★★★

   Always helpful staff, quick and efficient service. Good levels of stock too.

   almost 3 years ago
2. su smith ★☆☆☆☆

   Twice I went here to collect an internet order and both times the two different members of staff were rude and abrupt and not people people, one older woman and one young male. Made to feel like an inconvenience. To reiterate this is the branch on the Guildford Industrial Estate not the branch by Guildford Royal Mail.

   almost 4 years ago
3. Trevor Dyason ★☆☆☆☆

   What absolutely shocking service. On Wednesday last week ordered a £59 item Click and Collect. By today Monday, had still not received the SMS to collect the item. Had messaged me that would be ready by the Thursday. Went into the Guildford branch to find out where the item was Was kept waiting for more than half an hour, to be told they didn't know and couldn't refund my money, must come back as their head office was investigating it.

   almost 5 years ago

1. David Capon ★★★★★

   Covid regulations are in place, 2m markings on floor, screens etc. Staff were very friendly and knowledgeable. Very quick service, dedicated parking outside.

   almost 5 years ago

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