Purchased an item for click & collect. Was indicated for the next day delivery. On the payment page it indicated the delivery date which was in 3 work days. Item has never arrived to the shop. Then the story started. Central customer service was telling to contact the shop and the shop was telling me to contact the customer service. both said they cannot track online or contact their warehouse to check. all calls were taking ages. when i called customer service they tried to contact the shop which (surprise!) was not picking up the phone. Barely managed to cancel the order which already was too late. should I say that i was not surprised with this level of service?
Contacts & Location
📍 Address: Beverley Way, New Malden KT3 4PT, United Kingdom
📞 Phone: +44 20 8336 3500
🌐 Website: trade-point.co.uk
Photos
Reviews
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Olga ★☆☆☆☆
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D D ★★★★★
Great place to buy food and wine
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Ahmed Farooqi ★★★★★
Ahmed was extremely helpful, personable and a happy character. A real breath of fresh air! Normally these places are filled with people who couldn't care less. Ahmed was helpful and helped locate products with a really friendly and jolly presence!
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Mike Walker ★★☆☆☆
Very sleepy staff working here. I got bored of waiting so took my business elsewhere!
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Dean McCluskey ★★☆☆☆
Do Not use trade point as it's not really setup for trades. Order online and have to wait an hour for it to pick.. Toolstation and screwfix have a far superior service for trades. If I had known an hour I'd have picked the items myself.
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William Watson ★★★★☆
If you click n collect you need to go upstairs in the main b&q store
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Roy Goddards ★★★★★
Best place for cheap bargains
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Roy Goddard ★★★★★
Great place has everything you need
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david floyd ★★★★☆
Had what i wanted and even cut the lumber. Lovely
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Gary Goldston ★★☆☆☆
It's B&Q for the trade. No wood cutting service despite having 2 saws, both out if order.
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FAQs
What is the address of TradePoint New Malden?
TradePoint New Malden is located at Beverley Way, New Malden KT3 4PT, United Kingdom
What is the phone number of TradePoint New Malden?
You can contact TradePoint New Malden at +44 20 8336 3500
How can I get to TradePoint New Malden?
You can find directions to TradePoint New Malden by following this map link