Wickes London

Reviews

1. MB A ★★★☆☆

   I was picking up an item for my husband on 15 Nov 2025 around 1340. Positive feedback: the item was there and ready for me , thank you. Negative feedback: The young lady on duty had a very off-putting arrogant attitude and was dressed in very revealing gym wear. Customers do not want to see staff members' private parts. This is NOT a gym. So @Wickes HR, please tell your customer-facing staff to dress for their role, NOT for the gym.

   almost 9 months ago
2. Ali Zaidi ★★★★★

   Smaller selection than other wickes but I still prefer to come here as I have always found the staff (shout out to Craig and John) super helpful and knowledgeable.

   almost 10 months ago
3. Tracy Johnston ★★★★★

   Myself , my grown up daughter and 16 month old grandson visited this branch yesterday whilst we were in the area to pick up a few bits …£139 later we left the store armed with paint , rollers , paint brushes and 4 self kits of panelling and wood glue . We were helped by a lovely knowledgeable assistant called Megan who advised us on what paint to buy and even mixed it for us for the MDF panelling . She was super helpful and always had a smile . I can recommend this branch hands down to anyone who passes by or lives in the area .

   almost 11 months ago

1. Michael U ★★★★★

   Popped in yesterday to find a hand held grass trimmer. I must say it was a breathe of fresh air to meet a friendly bunch of staff! I ended up speaking to 3 different staff members, to help direct me to what I was looking for, to ask a question about a lawnmower & then speaking to Mark, who I presume was the manager. Nothing was too much hassle for them & they processed my trolley of items quickly & efficiently. I will definitely head there again when I need more garden tools next month as they clearly want to look after customers which makes the experience a whole lot better.

   1 year ago
2. Eamonn Wylie ★☆☆☆☆

   Terrible customer service. I spent over £100 here and was awarded with a hefty car parking fine for the privilege of parking in the car park immediately outside the store for more than 1hr. I rang, appealed, complained, did everything I could, but Gemma from the store wouldn't do anything about it. UPDATE: I've seen Wickes' response, what a pile of nonsense. They'll not bother doing anything!

   1 year ago
3. Vivian Charge ★★★★★

   Very help full staff. Thank you. Plenty of parking.

   almost 3 years ago

1. Mark Chambers ★★★★☆

   Staff were extremely helpful.helped me load trolley and helped me put materials in van.only negative was they didn't have everything I needed.

   almost 4 years ago
2. Ryan West ★★★★★

   Very good lady always greets me going in , I feel the warmth . Plus I get the feel like those small DIY shops of old as she always helps ,like today she got her colleague to get a 4" filler knife for me from the stock room Five Stars.

   almost 4 years ago
3. Ollie Barry ★★★★★

   Some of these reviews make me pmsl. Half of them are entitled, and the other half of them either leave out important information about their complaint, or just make stuff up to make the store sound bad because they're angry. If people only understood what was going on behind the curtain, maybe they'd leave some nicer reviews.....or none at all. Bottom line is, if you're nice to them, they're nice to you. Don't walk in there like they owe you anything, because they don't.

   almost 5 years ago

1. Drazek Ironwing ★☆☆☆☆

   Delivered the wrong items so I sent the driver back, was told that he'd be back the same day with the right ones, never happened. Called customer service who couldn't get hold of the depot but said they would escalate it for a call back to me. That never happened. Phoned customer service again on monday who told me the delivery was scheduled for a weeks time, what!? Told them that was not good enough and asked to reschedule for the next day. Got another text message the next day to say delivery would be with me between 10am and 4pm. No delivery arrived and no phone call to me. Called customer service again, said delivery was on it's way and I should get delivery by 6pm. That never happened, and still no phone call. Also during this time frame I had customer service hang up on me after waiting 15 minutes to get through to them. I phoned customer service again the next morning to find out why my delivery never arrived, they told me the store never sent it out on Tuesday despite telling me they would and sending me a text message to say it was on the way,.. they then told me that they can reschedule these delivery again but it would have to be on Friday. I told them no, this is not good enough as it's already 4 days overdue and I want a refund so that I can go to the store direct and pick it up myself... they issued a refund. - then I went over to my nearest store who had the flooring I wanted in stock, I told them what I've been through and that I'd like to pick up the flooring from them in person, however they were unable to give me the 15% discount I was given online, despite checking my cancelled order and seeing the price I paid originally... Also worth mentioning, I ordered 3 packs of underlay for click and collect and Wickes palmed me off with 1 opened, squashed and damaged packet. Plus I also ordered 2 large wooden gates for click and collect only to find out when I got there that one of them was broken! So, Wickes have screwed me around for 5 days, tried to palm off broken products to me, I had to pick up the flooring myself in the end and now I'm £60 worse off for it all! REALLY not impressed by Wickes. - I will be telling everyone I know about my experience and advising them all to avoid Wickes like the plague from now on.

   more 6 years ago

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