Really appreciate Gavin’s customer service, such a great guy and he’s willing to make sure you’re able to get what you’re looking for! Absolute Legend.
Once again i received excellent customer service.This time on 2 seperate visits,by Moey. Well done young man and thank you for your advice and superb customer service. Ill have to return...
The rude lady called Carnen has a very bad and nasty attitude towards customer. Telling me not to shout when only trying to explain yourself. The young person who attended to me today was insulting. I took a wall stripper that I bought a few weeks ago to the shop to return because it just stopped working. However, when I arrived, I realised I may have bought it straight with my card, rather than under my husband's Screwfix account. I also realised that the receipt wasn't among my reams of receipts. I tried to explain things to the person at the till, and the colleague beside him became very rude. She (a mixed-race young woman) kept interfering and didn't let me talk, pretty much accusing me of trying to return a stolen item! And in that condescending attitude that some white people show towards people of colour, she said I was shouting (even though I was not). As a matter of fact, as is often the case, her voice was louder and higher than mine. Her manager told her to leave, but I could hear her still saying rude things as I left the shop. Even though Screwfix said they couldn't do anything because I did not produce the receipt, I found proof of purchase in my bank statement and will return the product. Since when I went to the shop the staff have used my email for spam, after leaving the store within 2 hours - I now received spam mail which never happen before. Seriously, bad and evil staff.
Had an extremely disappointing experience with a staff member named Michael at Screwfix Charlton. I arrived at the store at 8:01 PM, after Google for some reason listed the closing time as 9:00 PM. Michael bluntly told me the store was closed and that he “isn’t paid enough to wait around,” showing zero willingness to help. I explained that all my tools had been stolen from my van and I desperately needed to replace them for work the next morning but he couldn’t have cared less. No empathy, no attempt to help, just rudeness and attitude. I understand staff have set hours, but a bit of basic decency and customer care goes a long way especially when someone’s clearly in a difficult situation. In fact, he was smirking the whole time, almost like he was enjoying the fact I was in a bad situation. I had to make arrangements for someone to look after my child the next morning so i could travel to screwfix and back i also lost 2 hours charging the batteries for the drills all because i was late by 1 minute.. Really poor representation of the Screwfix brand.
The shop is better on the inside than it looks from the outside - it is modern with a moderate selection of items on display. Mostly you can pre order then login on one of the many touch screen tablets when you arrive. After this approach the counter and staff will be picking your items from the back while you wait. Staff are reasonably friendly and parking is free.
Have own car park , very helpful and effective staff. Only the web page isn't very helpful in searching stock in other branches when out of stock at store visiting
It a little bit difficult to find. However good parking, well stocked and friendly helpful staff.
Screwfix Charlton has parking. It's clean. The staff are friendly. Returns are easy. Stock levels are good. Quality of products are good. Prices are good. Enough said?
Excellent shop and really lovely young lady helped me. Girl with great tattoos, many thanks Izzy, you couldn't have been nicer. Cheers AKA KF
I spend a small fortune here. Great staff. Good selection. Keen prices. No quibble return policy. Most items in stock or within 2 days. What's not to like.
Screwfix Charlton is located at Unit 4, & 5, Ramac Wy., London SE7 7AX, UK
You can contact Screwfix Charlton at +44 333 011 2112
You can find directions to Screwfix Charlton by following this map link
Trouv Chauffeurs
Kaybridge Residential Estate Agents
Greenfield estate agents Ewell