Waitrose Ltd

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Reviews

1. ed kalinski ★★☆☆☆

   Never have enough stock these days on the fruit section. Bakery section specifically bread is never wrapped god knows who has had there hand on it before you get to it. Maybe a person who just used the toilets and never washed there hands??!!

   1 month ago
2. Eugene Zakharov ★☆☆☆☆

   I have been a daily customer at this Waitrose for years, but over the past six months, the service has gone downhill. Staff often ignore customers, talk to friends instead of helping, and refuse to honor promotions without apology. Today was the worst. A male employee refused to help my wife find a product and sent her wandering the aisles. When I insisted he assist, he retrieved chocolates from the top shelf with exaggerated gestures and eye-rolling, turning a simple task into a show. It’s obvious staff do not properly manage or arrange their merchandise. Moreover, the staff completely disregard personal space and the physical comfort of customers. They rush around the aisles, bumping into people, squeezing past them, and generally creating a stressful and unpleasant shopping environment. This behavior is rude, arrogant, and unacceptable for any store, especially one that claims to care about its customers. Waitrose seriously needs to improve staff training and management oversight.

   1 month ago
3. Emilia ★★★★★

   MY FAVOURITE WAITROSE: WORLD-CLASS STAFF (BUT A PARKING QUEST!) ​What I love most about this particular Weybridge branch is the staff policy. You won't find bored teenagers here who are only interested in their nails or lashes. The team is experienced, mature, and genuinely interested in their customers. ​Why this store is special: ​Expert Advice: Whether it's dietary restrictions, finding a specific ingredient, or cooking tips (especially at the Butcher and Fishmonger corners), they know their stuff. ​Going Above and Beyond: I’ve seen them support customers in ways that have nothing to do with groceries. They just care. ​A Funny Note: Even my 6-year-old is loyal to the team! If I ever get stuck on my shopping list, he immediately rushes off laughing, saying: "Let me ask them, they know everything!" ​A Tip for Newcomers: There are two entrances. If you want the "Quick Check" scanners, they are held at the internal entrance (from the parking), not the High Street entrance. ​To the Management: Huge credit to whoever designed your talent acquisition. By hiring experienced, caring people, you haven’t just run a typical chain store—you’ve built a reliable community place. (Also, please bring back that bench! I heard some nice ladies politely expressing their concern, and honestly, they really need it.) It is also awesome to see you replying to reviews here with sincere attention, not just generic copy-paste answers. ​A Note on Parking (The only downside): The parking might be difficult to find—it is behind the building in a covered garage. The spaces are tiny with very little room to manoeuvre. Not easy access, but we got used to it! Just be prepared to practice your driving skills squeezing between narrow passages—it requires patience. Yours when squeezing and when waiting for others to do the same! Be ready to spend some time parking.

   almost 2 months ago

1. Dana ★☆☆☆☆

   What happened to the community feel? I’ve been a loyal Waitrose customer for years, and one of the best things about the Weybridge branch was the little seating area — a simple but lovely spot where you could enjoy a coffee and take a moment before facing the rest of the day. Now it’s gone. Completely. No counter, no chairs, no space to pause — just more shelves and blacked out windows. The seating area was part of what made Waitrose feel different — more human, more welcoming than other supermarkets. Now it’s like every other supermarket chasing profits over customer experience. I hope Waitrose rethinks this decision, because what you’ve taken away wasn’t just furniture — it was part of your brand’s heart.

   almost 3 months ago
2. Carmen O ★★★★☆

   The product choice is great for a smallish Waitrose and staff friendly and helpful. You do have to check the dates carefully on everything especially fruit and veg. Good selection of vegetarian options but would be great if they could offer some GF vegetarian options as these are few and far between.

   almost 4 months ago
3. Matt de Neef ★★★★★

   Our local Waitrose - free parking and good selection of everything!

   almost 3 years ago

1. Floriana Rolleri Pape ★★★★★

   Fresh products, clear label, staff is knowledgable about their products and offers, my favourite one being fresh fish with 20% discount on a Friday! The items I bought are lasting a week or more, making easy for me to get a weekly or forthrightly shopping, great for a busy family. There is also the additional pro of the quick check using their device to pay! Waitrose also delivers and I tried their delivering service as well, which is great!

   almost 3 years ago
2. Lewis Fernandes ★★★★★

   Always had everything I have been looking for, well stocked and tidy store. Accessible parking at the back of the store which is handy. Not many staffed tills but never had an issue with queuing or understaffing so the system works well!

   almost 3 years ago
3. Nicky ★★★★★

   Free parking. Nice clean supermarket. They have a lot of stock, but don't carry as much as larger branches as it's not huge inside. There's a meat counter with videos of pigs on the tv screen on the wall. Also a Sushi bar. Very busy at lunchtime.

   almost 4 years ago

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