📍 Westferry Road, London E14 9AB
📍 Address: Westferry Road, London E14 9AB, United Kingdom
📞 Phone: +44 345 671 9592
🌐 Website: tesco.com
Staff always close 2-3 hours before official close. For example, over the Christmas/NYE stretch of 15 days, every single day was closed 2-3 hours earlier than official with a written sign on the door citing maintenance. Staff have terrible manners as well.
The assistant that was working there on 19/01/2025 around 18.50 was very helpful and extremely professional. Made my day with his very nice attitude. Some raspberries fell off the counter after I paid for them and he was willing to replace the box. After realizing there were not any raspberries left, he gave me a refund. It is not so much about the price, more about the move.
Shopping here is consistently a terrible and stressful experience. Entering the store triggers an ear splitting klaxon / alarm - assuming one can even get through the doors, as there is often a significant delay in the doors opening (they are manually controlled by the staff). The store itself is cramped with many items out of stock for extended periods. Staff often block what little room there is whilst grouped around their phones watching videos. Usually about a third of the self service checkouts are disabled - and then one has to wait to be let out of the store - all whilst being bombarded with loud music and the previously mentioned alarms sounding. Avoid this store and go to any of the neighbouring Tesco branches for a much better experience.
I have been shopping at Tesco Express for a while and I must say that it is a convenient option for quick and small purchases. However, the staff could improve their services and be more helpful to customers. The store can get crowded and it can be difficult to move around, as the staff often arrange themselves in such a way that makes it hard for customers to navigate the aisles. Despite these challenges, Tesco Express is a good option for those looking for a quick and convenient shopping experience. Overall, I would rate this store 3 stars for its location and convenience, but with room for improvement in customer service and store layout.
Jabran, the security guy, was very rude and obnoxious on Christmas Eve. I went about 6 minutes before closing and one person was waiting outside. I waited till 21:57, and another man came. Jabran let the later customers in but refused to let me in. I would have been perfectly fine with him turning everyone away. The fact that he turned me and only me away made me feel discriminated as a minority in London. Please train your staff better.
The worst tesco I have been to in London... Fridge doors are open everywhere (fresh food may not be so fresh) so not risking getting refrigerated food from them. Many shelves are half empty. Really disappointed as I used to love tesco express at least the one located in Bermondsey.
Being told by staff member pack 6 water not in stock... despite clearly visible on shelf... then being told those are for individual sale only, look Tesco want to sell bottles individually fine, but don't then leave PACKED water on shelves, it's your job to provide accurate and visible information, including relevant display for direct purchases. Not unpacking, comes down to staff being lazy, and not the customer.
Two stars because I can’t fully fault it as they had two items that were nice. Other than that tho the shelves were threadbare, the store was incredibly busy with no real queue management and staff were focused on arranging shelves. The place has a small bakery and tries to cater to lots of food groups and as such barely has the basics. It should all be self checkout and more space given to actual foods.
Two stars because I can’t fully fault it as they had two items that were nice. Other than that tho the shelves were threadbare, the store was incredibly busy with no real queue management and staff were focused on arranging shelves. The place has a small bakery and tries to cater to lots of food groups and as such barely has the basics. It should all be self checkout and more space given to actual foods.
Tesco Express is located at Westferry Road, London E14 9AB, United Kingdom
You can contact Tesco Express at +44 345 671 9592
You can find directions to Tesco Express by following this map link
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