Next Home: Unnecessarily rude and aggressive staff. Accused of shoplifting by young blonde woman in glasses working upstairs in bed.
If you suspect someone of shoplifting then of course you should approach the customer but perhaps ask the customer first if you can help them and see how the conversation develops rather than shout across the shop accusing them of stealing and when I explained what I was doing that she thought was shop lifting she didn't apologise instead she double downed on her accusation.
Yes I was in my work clothes. Yes I don't look like your "typical" Next customer but I was shopping for bedding for my daughter. I left the shop annoyed and embarrassed.
British customer service at its finest here in Warrington.
Nick Clague★★★★★
Great selection of quality homewares and furniture. The staff were friendly and very helpful too.
Enjoyed a Costa coffee and cake too in-store.
Freya Clare★☆☆☆☆
As a next employee, visiting a different store to where I work, I have had possibly the worst experience I could imagine, I have never experienced such poor management and the lack of responsibility on behalf of both staff at Gemini and customers. We were purchasing 3 larch pieces of furniture in the sale and took sale tickets to the till to be processed and bought, when approached by another customer arguing for the same piece of furniture we was purchasing. Even though our diclaimer forms were in the process of being filled out at the till, it was stopped due to staff not knowing what to do when another customer wasn’t the same thing. Surely the person at the till paying gets the item they want first! This to me is common sense. They then went to contact customer service as they were unable to resolve the situation between themselves ( including a manager) and we was told they had done this and watched cctv in the space of approximately 7 minutes. They then come to the solution, as the other customer was looking at the piece of furniture first upstairs, he has rights to purchase it over us, how bizarre, although we had been in that day, and days prior to just look at it. Purchasing and browsing are obviously different things may I add. We were then settled with a £50 gift card for the inconvenience which it was indeed. We were spoken to horrendously by the other customer and no member of staff intervened to stop the behaviour being threatened to us by this so-called man! I know for a fact this behaviour wouldn’t have been tolerated at the store I work at in Warrington also. The manager did not want to be involved in the whole process and was quick to assign us being served to another colleague, after us expressing we were not happy.
To conclude the experience, no apology was given
Thanks next Gemini (home department)
Just to add, there was 2 lovely ladies who got assigned to serve us and they did this with quickness and helpfulness, just shows that its staff in a higher position who need to brush up on their customer service and management skills
Devi Prasad★★★★★
I visited Next Clothing Store in Warrington on Boxing Day and was impressed by the diverse collections for kids, women, and men. Convenient parking, although there was a 15-minute wait at the counter, the staff efficiently managed the crowd. Overall, a positive shopping experience.
Shaun Conway★★★★★
You can't beat Next for great quality and value for money
Katie Elisse★★★★★
Went in for a special occasion dress for my 7yr olds christening.. they had the dress but sadly the back wasnt broad enough but id like to say thankyou to the lady that helped me with it and also thankyou to the other lady that ordered the size i needed to be delivered to leigh
Neil Hutchinson★★★★☆
Great range of furniture, we looked at buying a sofa and some chairs. Great choice of most designs in almost every colour and fabric. Able to see what they looked like. Really good. Staff really attentive and helpful. Quality second to none. Second time we've bought furniture from Next as it lasts so long.
Louisa Garner★★★★★
Enjoyed shopping today found some lovely bits. Loved this.
Justin Pomelli★★★★☆
A well presented shop with as usual high quality products, but a tad expensive.
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FAQs
What is the address of Next?
Next is located at 810 Europa Boulevard, Westbrook, Warrington WA5 7TY, United Kingdom
What is the phone number of Next?
You can contact Next at +44 333 005 5356
How can I get to Next?
You can find directions to Next by following this map link
