If only all companies were like The Stripes company. Even though my guarantee had run out they were happy to repair my windbreak bag. I communicated with Helen Coe who was lovely and very helpful. Thank you.
I called to ask some questions about some deckchair replacement slings. I’ve been overloaded with info since having to care for my dad after he had a stroke and was finding it hard to absorb the reams of info on the website. Had a few hours off to think about nice things to cheer myself up so called. The woman kept asking if I had looked at their website. I explained I had a lot going on and had seen a number so wanted to call. She appeared to have no time for kind and courteous customer service over the phone at all, or to just talk through what I needed to do. Kept referring to the website. Treated me like it was inconvenient to take up her time when the website had it all. Had she been kind enough to have time to be ‘human’ it would have made me think they were a lovely company and worth placing an order with. My experience has done the opposite.
I bought a beautiful headrest from The Stripes Company. I'm absolutely thrilled with it. The fabric is such good quality and the colours are stunning. Great workmanship too. The shape and size is perfect for my Adirondack garden chair and it has totally transformed it. I would definitely buy from them again.
I ordered 2 deck chair cushions costing £50 for the pair. When I received them I wasn't happy with the quality of the cushions. The stripes didn't match up and there was no zip. So, mismatched material and a short amount of time to produce these small cushions. Company only able to give me a credit note (if I returned them at my expense.) credit note only because the material was " personalised" ie. That I had asked for a particular fabric. So disappointed that their quality control deemed this to be of a good standard. I could have done better myself. The problem has since been resolved. The owner of the company contacted me and was genuinely sorry for the service I had received. Their policy is a no quibble money refund and should have been offered straight away. She very kindly refunded my money and then went over and above by sending me 2 perfect cushions free of charge. I am now a happy customer and will use this company again.
Bought deckchair covers. Sent existing cover as a template as requested and they sent me wrong sized ones back. That’s when the fun began. They don’t pick up the phone..you try. They email back with no name attached to the email..it’s like they are not interested in customer service. Maybe that’s because they are not. They said via email when I returned the covers that I had provided the wrong measurements (despite requiring you to send an existing cover as template). They then said I had provided a cover to a completely different deckchair, you couldn’t make this up. Eventually got a refund out of them but I haven’t dealt with a more evasive and obnoxious bunch for a long time. Beware.
Had brilliant customer service from this place. Had some issues with the first chair (not the fault of The Stripes Company) and they responded super speedily and offered to rectify the situation at no further cost. Would definitely recommend and will be keen to go to them again for future purchases.
Quick delivery good quality for the price paid on some Aga hob covers
I cannot fault the quality of the curtains I've purchased or the service I have received. The staff have been supportive and friendly whenever I have made contact. I hope in the future to use The Stripes Company again. They have put a smile on our faces! Thankyou
Excellent quality and choice of stripe designs and colours; service was the fastest and best ever! - on Monday I posted them (1st class) my old deckchair sling as a template; the next day, Tuesday, I received an email to say my order for 2 new slings had been completed and dispatched, and I received the 2 new slings, beautifully made and perfect fit, on Wednesday. Brilliant!
The Stripes Company is located at Unit 1 Waverton Business Park, Saighton Ln, Waverton, Chester CH3 7PD, UK
You can contact The Stripes Company at +44 1244 336387
You can find directions to The Stripes Company by following this map link