Castlefields Health Centre Hospital in Castlefields, Runcorn

Reviews

1. Katie Bacon ★★★★★

   I would like to thank Tess (Mental Health Nurse) for her care and understanding! I've spoken to Tess a few times over the phone and each time I've felt really heard and understood. Not only this but Tess has provided details and made referrals quickly to services that can help to support myself and my child! Tess is really knowledgable about local services that can support and she has a way of making you calm again in the most trying of situations and I cannot thank her enough for that! She is an assest to Castlefields Health Centre and I sincerely hope that the surgery recognises that! Thank you so much Tess for your kindness and warmth towards our situation! Please know that you are appreciated!

   almost 8 months ago
2. Joy Reader ★★★★★

   The care workers, nurses and doctors are all brilliant, as with any surgery you can sometimes wait a while, but always worth the wait. Thankyou

   almost 9 months ago
3. Gemma L ★★★★★

   The GP i spoke to was so kind understanding and has helped me so much. The reception are all lovely too and so prompt. Can't thank them enough

   almost 9 months ago

1. Christine Williams ★★★★★

   I felt I had to say a big thank you to Dr Millerchip, she put me in mind of how it used to be when you only seen 1 GP. She could not have given anymore care than she did, she listened, was very caring and thorough with her examinations of me to establish what was wrong and kept checking on me and kept me updated by phone. I know they are very busy and don’t always have time for this these days but it certainly helped me and prevented me a stay in hospital which means a bed for someone else freed up.

   1 year ago
2. Alison Aldred ★★★★★

   I have been a patient of Castlefields my whole life. Never had a bad experience. Yes on occasion its been hard to get an appointment but this new call back service/triage form is great no problems. Thanks to all who work there. I appreciate you all.

   1 year ago
3. Carmel Wells ★★★★★

   Had an issue getting through for appointment however was seen on the day surprisingly seen by advanced paramedic in surgery was checked thoroughly with symptoms and ongoing health issues GP also popped in to check my breathing was given a really nice supportive consultation and self care advice along with Fit note to support my long term health condition x Well done practice and Gary paramedic

   almost 3 years ago

1. Finn Truman ★★☆☆☆

   I am willing to change my score if service improves, but I have just joined this GP after moving into the area and it's already not off to a good start. As others have stated, the phone service isn't great. But what was utterly ridiculous to me is that, after being given a doctor's appointment for 7am, I turned up to find the doors closed and the automatic sliding doors not opening to my approach. I checked their opening times, only to find they open at 8. Thinking I got the time of my appointment wrong, I phoned them to enquire, and apparently 7am was correct and I was supposed to knock. Not only did I not see anybody through the doors at reception, I was also not given these instructions, and so I missed my appointment. Did I receive an apology? No. When I asked if I could book for next month, I was told this wasn't possible because the appointments for next month weren't available yet (this was on the 17th). What kind of GP can't book appointments for a month in advance?

   almost 3 years ago
2. carol nolan ★☆☆☆☆

   I have just spent over 30 minutes waiting to speak to someone at the surgery. When I finally got through the call holding service I was promptly cut off.....on retailing I was told by the automated service that I was again 8th in the quq. If I had continued to wait another 30 minutes I would have been cut off again no doubt...disgraceful service for a doctors surgery.

   almost 4 years ago

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