The Waterside Hotel

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Reviews

1. Susan Wallace ★★★★★

   We did not stay at the The Waterside, as this was not necessary, we needed a venue following mother funeral. Absolutely amazing from, booking to 5he attention and service we received on the day. 100%. Many thank to Hayley, Events Manager and team, and the staff on duty.. Thankyou

   1 month ago
2. Rich McManners ★☆☆☆☆

   Run down. Shabby. Generally just awful. Stayed for 2 nights. The walls between the bedrooms are rubbish. Next door decided to have a bit of passion, they should at least have had some privacy. But no, the rythmic banging, shaking of all the furniture in my room on that wall and generally full on audio... Yeah. Not really what I was hoping to have to endure. Thankfully it only lasted a couple of minutes, but then I really didn't need the post coital discussion to go with it either. Followed by the toileting audio later in the evening. The bed? Two singles bolted together for a room advertised as having a king sized bed. If I'd known they had Everest base camp style mattresses, I'd have bought an air bed to stick on it to mitigate the lumps. The shower? I spit harder. The bathroom in the main was frankly disgusting. Mildew on the ramshackle wood. If they were going for shabby chic, they missed the chic mark completely. Carpet... It was sticky with the dirt... But then it's old old polypropylene style ribbed carpet. Thankfully there wasn't a fire... The gap under the door into the room was big enough to allow total smoke ingress. As it was, the aroma of weed was the order of the day for the second night. All in all a most unpleasant two nights, reminiscent of a gangster style motel from a 1980's frat adventure.

   almost 3 months ago
3. Maj 007 ★★★★★

   Not stayed here so can't comment on rooms. The restaurant is very good. Tasty food wide selection on the menu. Staff always polite and helpful. Very reasonable prices as well. Well worth a visit.

   almost 4 months ago

1. Hannah Parsons ★☆☆☆☆

   I am writing to formally raise a complaint regarding my recent stay at The Waterside Inn over the Creamfields weekend (2 nights). Unfortunately, my experience was extremely disappointing and fell far short of the standards I would expect, especially given the cost of approximately £450 for two nights. Firstly, the room itself was outdated, not particularly clean, and in urgent need of refurbishment. However, the most serious issue was the shower. On one morning, when attempting to use it, the shower would not turn off and began spilling boiling hot water both from the shower head and the bath tap. Not only was this dangerous, but it also meant we were unable to use the shower at all. Despite raising the issue, the problem was not resolved during the day. This left us with no option but to use another room just to be able to shower, which is completely unacceptable given the circumstances and the price we paid. I do not believe this issue was sudden, as it seemed to be a long-standing fault that should have been identified and repaired before any guest was checked into the room. This, combined with the generally poor condition of the accommodation, left me feeling very disappointed and that the stay represented very poor value for money. In light of the above, I am requesting a partial refund or suitable compensation for the inconvenience, lack of basic facilities, and the distress caused. I look forward to your prompt response. Yours sincerely, Hannah

   almost 5 months ago
2. Naiara Vazquez ★★★★★

   I had a very good stay at the Waterside Hotel. The staff is lovely and the atmosphere feels like a family, which I appreciated very much since I stayed for a quite long time. My special thanks to Louisa, Jane and Jason, they have a good eye for detail and accommodated my requests =) Greetings from Room 31.

   almost 6 months ago
3. David watmough ★★☆☆☆

   Gave this place a four star review about 9 month ago but after Sunday experience have down graded to a 2. Book for a birthday meal which was good but wasn't told there was a time limit on the table when we arrived nor on the booking confirmation email. Around 2hrs we was told there is another booking for the table as we ain't finished thought this was a bit out of order, after being told this the waitress came back a minute later with the bill and was asked how you want to pay basically being told you need to leave the table we had just ordered coffee. Was having a good time til this point and would have stayed longer but will go somewhere else next time. The girls attitude with the bill wasn't great at all but the previous waitress who served the food was great.

   almost 2 years ago

1. A W ★★★☆☆

   Service was good. Ale choice was low as two out of four were off. The app choices didn't match what was on the pump. Six of us ordered roasts. Two orders came wrong. One had no Yorkshire pudding and the other had no roast potatoes. Sunday roast. No Yorkshire and no roast potatoes? Not great for generic on menu items during Sunday lunch time Yorkshire came later after a query. Potatoes had a hot drink comp. Large car park. Would I go again? Sorry, no. Polite and helpful staff but all of the chairs were ripped and tired, and it just needs some money putting into it, and also they need to serve the right stuff on a Sunday.

   almost 3 years ago
2. Joe Bhoy (1888) ★★★★★

   Had a quick bite to eat in the restaurant last night, the katsu curry was great and the food arrived quickly. The staff were very friendly and made sure to check we were happy with our food. I’ll be honest wasn’t expecting anything amazing but i was very pleasantly surprised!

   almost 3 years ago
3. Gillian Wright ★★★★☆

   Just had a meal and drinks. Food was fine , normal pub menu. Service was good and the staff were friendly and efficient. Although the restaurant was very busy and there was a slight delay on being able to order, once we did ,food arrived quickly.

   almost 3 years ago

1. Tilly Mint ★★★★★

   We attended for our weekly, family breakfast. First time visiting this pub/restaurant, and really enjoyed it. Service was a bit slow as there seemed to be only one (very busy) member of staff behind the bar/front of house. We waited 40 minutes for food, by which time our drinks were finished - but, we didn't mind - we sat out in the beer garden, enjoying some morning sun, and thankfully the food was good, hot and plentiful. The potato rosti were particularly tasty.

   almost 3 years ago

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