The City Hotel Chester Lodging Business in Chester, Saltney

Reviews

1. Tia ★★★☆☆

   Quaint place, 40 minute walk from Central Chester/10 minute drive. Room was spacious however covered in mysterious stains on the walls, chair and bedding. Our quilt had weird pink stains inside it which was somewhat gross when we saw. Good if you explore more than you rot away in your room and don’t value expensive items. Unclear how to lock the door and someone who was staying there got given the master key, which poses a huge hazard considering we couldn’t even lock the door.

   almost 2 years ago
2. frankie Raynsford ★☆☆☆☆

   AVOID LIKE THE PLAGUE Shocking. Disastrous. Farcical. Just three of the words that could be used to describe our stay at this house of horror. The City Hotel flirts with the image of being a full on scam. The reception is a closed laptop, crammed behind a vacant bar and there are no staff on site after 5:00 pm. A feature of the reception/bar room is the bespoke wooden flooring that is warped, broken, and is quite literally swept under the rug that is placed over it. A potential death trap that nearly sent the both of us flying, but I’m sure the rug was a temporary measure before essential maintenance work was to be carried out to fix it..? This building and business has serious issues. During last nights downpour at 11pm, the fire alarms sounded. Water had entered the building via the roof. As normal procedure, all guests vacated the rooms and awaited downstairs. The out of hour emergency contact number redirected us to… a phone that was at the vacuous reception. By the time the fire service arrived, it was nearing to 1am. It was also interesting to hear from the fire department that this was not their first rodeo at The City Hotel and that this is an ongoing recurring issue. Three of the tenants rooms had new water features and so they had to be ejected from the hotel. We returned to bed at 2:00 am to see water damage to the ceiling of our room and throughout the night we had the pleasant sound of fire alarms randomly sounding off, like an interrogation torture room. And the promised cereal that came with the booking? Non existent. Absolutely livid. The best thing about this mad house was leaving. In fear of sounding too critical, I suppose I could say that if you don’t sleep and have gills, this is the place for you.

   almost 2 years ago
3. Jamie Payne ★★★★★

   This is a lovely hotel, we stayed in a nice studio room and it’s very quirky with a nice wet room and clean kitchen, it’s only 1 mile from the city centre and the staff and lovely and receptive. For the price it’s an absolute bargain I would recommend to anybody looking for a clean room to stay in the beautiful historic city of Chester

   almost 3 years ago

1. Anne McCalla ★☆☆☆☆

   We’d booked an overnight for the Christmas markets. There was a bad smell of drains in the corridor and an attempt to mask it with plug-ins. The temperatures were below freezing that weekend. The room was cold, the radiators weren’t working and after three calls to The City Hotel out of hours call handler (the first call at 8.30pm which is hardly out of hours), the owners did not get back to us before we had left and made our way home. Only one star rating because zero was not an option.

   almost 3 years ago
2. adrian batterley ★★★★★

   I really enjoyed my stay here. Service was excellent, Vicky was brilliant, very welcoming. I stayed in Room 8, visiting the area for work. Well set out, all open plan, really liked it. Thought it would be a great room to return to with my wife, then later realised I’d be mortified as there is no door to the bathroom. Can you imagine? Ask for a different style room if you visit with your significant other. The shower is open plan, no door. The water ran all the way into the main area of the room, so had to use the spare towels to mop up. Designers designing, I guess. The building is next to a rail line, but the passing trains do not cause too much of a nuisance. There is a microwave oven in the room, and a fridge. The point of milk and bottle of water is a lovely touch. It’s a half hour walk into Chester, no effort at all, free parking available in a public car park behind the hotel. This is a lovely apartment-hotel, one I’ll definitely use again next time I’m in Chester.

   almost 3 years ago
3. Francesca Kent ★★★★★

   Lovely room, clean, good facilities and nicely decorated. Super king bed which was so comfy! Amazing service too, Jack and Michelle were great, very welcoming and made us feel right at home. We would definitely stay here again and I’ll be telling family/friends about this place too.

   almost 3 years ago

1. Ben Wallace ★★★★☆

   Had an excellent stay at the City Hotel Chester. The room was great, had very comfy bed, large tv and nice bath and shower. Little kitchen area with microwave oven and fridge freezer was also a nice touch. It even had fresh milk, large bottle of water and some cereal in the room. Easy instructions on how to get in to room using lock boxes outside with room fobs. Even booked a 3rd night without any trouble. The room was right next to the train line so there was a little bit of noise from the passing trains but nothing too loud. Would definitely recommend and will be staying again!

   almost 4 years ago
2. Noemi Leighton ★★★★★

   We stayed at the city hotel for 2 nights for my partners birthday weekend away, before we even arrived Sophie was texting us to see if we needed anything and let us know our room was ready, and wow what a room! We stayed in room 6 which has a free standing bath and all the little Luxuries you could need, from coffee pods, tea, fresh milk to shower gels, shampoo and bath salts. The room is well presented and nicely laid out with a very comfy bed and soft furnishings giving that homely luxury feel. Sophie was always on hand only a text away and willing to answer any questions or queries we had, as well as providing our welcome drinks on arrival and making sure our room had extra towels and toiletries on day 2 of our stay. I would HIGHLY recommend the city hotel Chester for a weekend get away and cannot thank Sophie enough for all the effort she puts into looking after her guests.

   almost 4 years ago
3. G F ★★★★★

   Stayed here for work. Amazing Hotel. Rooms are really high standard and so beautifully done. My room had a kitchenette which allowed me to make myself some food late in the evening after work. The team were very friendly and polite and the little bar area was great to be able to grab a drink after work and then a lovely coffee the following morning. I will be coming back and would definitely recommend.

   almost 4 years ago

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