I’ve been with R-house for 5 years now, over a couple of different properties and honestly there’s no one else I’d ever want to rent with. They’re so professional and caring and every issue, not matter how big or small gets treated with urgency and sorted out so so quickly, usually the next day. Will continue to rent with them for as long as I’m able
R house don't deserve any stars, they don't know how to treat customers, there is a despicable person named Elliot Halfpenny, who doesn't understand anything and a liar
I.ve been renting from R house for 4 years now. The agents are lovely and very helpful. I understand that some people had a bad experience but every time when i contacted them i had an answer that day.
I had a very bad experience with R-House. I took apartment on rent from them and experienced following - 1) Huge deduction on my rent deposit without justified reasons. 2) They denied to complete reference check for next apartment until they deduct deposit as per their choice. Very unethical. 3) Poor service even after multiple calls and email on maintenance issues faced in apartment. 4) Very rigid in attitude. I hope not to deal with them again.
Unprofessional. The location of the house we rented was perfect, and an okay price. But whenever we needed help with ANYTHING it would take a ridiculous amount of time and effort, so much so that when our fridge broke they ignored emails, had no sympathy for all of our food going off, but did replace it once they understood the severity of the problem. Now our tenancy is over and we are battling with them over a £100 deposit each, as they are claiming we never paid a deposit and have no evidence of this. Many times we would ring them and get no answer, even when I was moving into a new house and my new letting agents (Now Rooms, would recommend) needed to contact them, they didn't answer to them. During the year letting with them, I have just been consistently shocked at how unprofessional, and sometimes rude they can be. It is such a shame, as the houses they offer (if ours is anything to go by) are of a good quality, but their communication as a 'professional' business is just beyond frustrating.
I have been with R-house as a landlord for over 8 years and in that time I would unfortunately have to summarise their service as incompetent and unprofessional. They were ok for the first few years but after that they regularity fell short of their contractual obligations and after increasing frustrations I ended my contract with them. I would avoid using this company. They rarely respond to emails, they never keep you informed of what is happening in your property, they allow tenants to go into arrears and don't transfer rent from tenants to landlords on time. When you do manage to talk to them they inform you they are too busy to deal with your requests. They allowed my property to fall into a poor state and carried out ineffective inspections. I hope others have had a better experience with R-house but I suggest you don't use them.
Absolutely horrendous. Had problems every step of the way. In September my house was still a building site, couldn't move in for a month. When we eventually did move in there was no privacy having builders there daily, leaving the door open leaving the property unsafe. This work was not complete until November. Further to this we were still expected to pay full rent for this property which we could not live in. My house contract ended 2 months ago and I'm finding it impossible to get back my deposit despite the property being as it was when we moved in. This company is terrible at communication, organisation and customer service. It is fair to say the way we have been treated is unacceptable and I have no idea how the business is still functioning. Clearly the kind, passive nature of students is the only way their terrible services are still being overlooked. If a professional rented a house from R house their service would be deemed unacceptable and action would undoubtedly be taken.
R House is located at 44 Penny Ln, Liverpool L18 1DG, UK
You can contact R House at +44 151 291 5000
You can find directions to R House by following this map link