I really enjoyed my time renting through Tick. Everything was super straightforward and stress-free, and any issues were sorted quickly. Big shout out to Will for being so helpful and easy to deal with the whole way through — it made the whole experience a lot better for me. Would definitely recommend!
I’ve had such a great experience renting through this agency, mainly thanks to my property manager Joanne. She was always professional, approachable and quick to resolve any issues making the whole renting process smooth and stress-free. I really appreciated her clear communication and genuine care throughout my tenancy. I’m sorry to leave Tick!
I had a fantastic experience renting through Tick. From the very beginning, the team was professional, responsive, and genuinely helpful. The viewing process was smooth and flexible, and they answered all my questions clearly, making the whole process feel stress-free. Once I moved in, any minor issues with the property were dealt with quickly and efficiently. The communication throughout my tenancy was excellent – I always felt well-informed and supported. Maintenance requests were handled promptly, and the contractors they used were respectful and professional. What really stood out to me was how approachable and friendly the staff were. They genuinely seemed to care about the tenants and not just the property. Moving out was just as smooth, with a fair and transparent check-out process. I wouldn't hesitate to rent through them again and would highly recommend Tick to anyone looking for a well-managed and trustworthy letting agency.
I’ve had a really positive experience renting through Tick. From the very beginning, the team were professional, friendly, and responsive. The application process was clear and straightforward, and they kept me updated at every stage. During my tenancy, any queries or maintenance issues were dealt with quickly and efficiently. Communication was excellent – I always felt listened to and supported. The property was well-managed, and I genuinely felt like my comfort as a tenant was a priority. It’s rare to find a letting agent that combines professionalism with a genuinely personal touch, but Tick managed it perfectly. I’d happily recommend them to anyone looking to rent.
Be careful when you rent a house from this agency. They cut off 200£ of my deposit. They cited the cleanliness and the presence of some mold in the house as an excuse. However, I cleaned the house before moving out (as you can see in the photos), and I stayed for only 5 months. The molds were already existing when I rented it, but they didn't accept. I have photos of when I moved into the house, but when you zoom in, you can't see well. You can understand how small a thing we are talking about. The property manager was so rude when she contacted me. I hope you will not work with her. I was even willing to accept deductions under £100, but £200 was too much and unfair for a house that I delivered clean and early. I will file a complaint about the cutting off, but I'm unsure if it's worth pursuing, as it won't be easy.
Excellent Agents. Huge thanks to Sarah and Chelsea for helping me through my first property purchase. Sarah diligently answered all the queries and was available at any given time. Highly recommend!
Enjoyed a pleasant year in a property managed by Tick, but this soon came to an end when my deposit return was due. My housemate and I received charges of £240 initially with very inflated prices for things that did not require doing / could be done for much cheaper; £60 to clean already spotless wardrobes, £45 for new shower sealant etc. We knew a few things needed doing and so reluctantly accepted the charges even though we felt the minor changes that needed doing could’ve been accomplished for a fraction of the price. I was told the remainder of the deposit would be returned to me, and a week passed and I heard nothing and saw no return, so I emailed to check where the money was. I was then passed from Kelseigh to Chelsea who informed me that Tick had decided to charge a further £60 of comical charges which were as follows: - £15 for new shower door seal (which was already present on the original £240 of charges, so they tried taking £15 hoping we wouldn’t notice) - £15 for the removal of a sticky hook inside a wardrobe (which we did not place and could just be peeled off to remove) - £30 to fill holes in walls (this was the best joke they had, as they took down pictures they owned and had been up through out entire tenancy and photographed the holes where they’d hammered nails in the wall in the past) I disputed the charges and they removed the first 2 additional ones, it was especially frustrating as I had to go out my way to email them to check if there was a problem as I was not informed of these additional joke charges and this was something they decided to do without informing either me or my housemate. After accepting £270 of charges I waited 4 days for the deposit to be returned. It was again, not returned. I received another email saying they needed my bank details AGAIN and my housemates confirmation AGAIN after we had already provided this to the agency 2 weeks prior. Additionally the agency also tried to charge me £30 for “admin fees for paying the incorrect amount” for my car parking space I rented from them, I never paid incorrectly and had to send them screenshots of my bank transfers to clear my name, so they will look for any opportunity to take money from you. This is a massive shame as I recommended them strongly to prospective tenants who viewed the property we were renting, prior to the issues with deposit return and random £30 admin charge they attempted to make me pay. Update: After hearing about the negative experience I had, the manager (Sarah) got in contact with me and we had a chat over the phone. She was very pleasant and apologised for the things that went wrong and offered to pay me the £30 back that I was charged for the holes in the walls I didn’t make. I appreciated this gesture and hopefully in the future some of the team at tick can learn from the problems I experienced, so they are not repeated with future customers.
I have been with Tick property group for over 2 years already, and just signed tenancy agreement for another year. I absolutely love professional team which is always there to help and sort out any problem. After years of experience with Tick I can't find any complain or trouble. I always recommend them to anyone who ask me to help to find nice accommodation in Liverpool.
Gold Standard Service from Tick Property Group. Exceptional service from Sarah and team who went above and beyond to get my property up to a high quality standard property ready for rental. They took care of everything in a seem less and quick process, with nothing being a problem. Their response to any concerns or queries was very quick and detailed. From the first friendly phone call to the constant updates through email and text. They have been and a pleasure to work with. Highly recommend.
I recently sold my property with Tick Property Group. Sarah and her team were extremely proactive in sourcing me a buyer so quickly, they overseen the whole process start to finish minimising any involvement from me. The whole process was so easy. I would recommend everyone to use their services, they were fantastic
Tick Property Group is located at Elysian Fields, Liverpool L1 4DR, UK
You can contact Tick Property Group at +44 151 706 0500
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