Liverpool Alive Ltd Real Estate Agent in Liverpool

Reviews

1. Harris Tsiolis ★★★★★

   Liverpool Alive has been very helpful since day one. They responded right away whenever we had issues and personally made sure we were happy at the apartment. We’ve had an issue at the beginning with our oven, and two days later they have replaced it with a brand new one. Both Jill and Jon made sure we weren’t missing anything from the apartment. I’ll be looking forward to use the agency in the near future. Thank you

   1 year ago
2. Nathanael Aldred ★★★★★

   From a tenant's perspective: Liverpool Alive have been hands down the best agency I've had the privilege of being a client of. They've responded quickly to queries throughout my tenancy, dealt with problems on the same day almost 100% of the time, they've been accomodating, gone way beyond what they need to right up to me leaving the property; Even to the point where Jill was actually helping me with my deposit return at 9pm on a Friday night just because she knew how important it was for me to get it sorted asap, nothing has been too much of an ask for these guys. Am hoping to rent with them again in the near future as they've really set a bar for me of how a letting agency should be. Couldn't recommend enough

   almost 3 years ago
3. Nano spray ★★★★★

   From a tenant's perspective: Liverpool Alive have been hands down the best agency I've had the privilege of being a client of. They've responded quickly to queries throughout my tenancy, dealt with problems on the same day almost 100% of the time, they've been accomodating, gone way beyond what they need to right up to me leaving the property; Even to the point where Jill was actually helping me with my deposit return at 9pm on a Friday night just because she knew how important it was for me to get it sorted asap, nothing has been too much of an ask for these guys. Am hoping to rent with them again in the near future as they've really set a bar for me of how a letting agency should be. Couldn't recommend enough

   almost 3 years ago

1. Ilenia Pietroboni ★★★★★

   Spent 2 years in a property managed by Liverpool Alive and never had an issue. Professional, quick at responding to queries. Recently I have dealt with Christie quite a bit and he's been lovely, professional and accomodating. Need to mention Lindsey too as she's been a start in previous times. Thank you all

   almost 4 years ago
2. Katy Wise ★★★★★

   We have used Liverpool Alive (formerly Cuddly Bears) for many years now, as we live at the other end of the country so not able to manage our properties personally. We have always found Lindsey to be quick, competent and very responsive to any communication, as well as friendly and helpful. Liverpool Alive have found us numerous tenants over the years, with extremely short void times between outgoing and new incoming tenants. We would absolutely recommend them.

   almost 5 years ago
3. Brendon Edouard ★☆☆☆☆

   PLEASE READ BEFORE DECIDING!! I am only 20 years old yet I know this service is laughing in the face of customers. It can't be a coincidence that all the good reviews all come across as written by the same person. I haven't heard a word from LINDSEY about my deposit 2 weeks after moving out, regardless how the apartment was left. I should at least be written a simple email to why I should or shouldn't receive my deposit back after being a customer of over two years. But then as soon as someone leaves a review (which I have been looking at constantly during my tenure) an instant reply pops up backing themselves up with complete nonsense, nothing objective or related to the actual review but giving their back story on how they have been successful in the past. In the past they were called Cuddly Bears which I'm sure you've heard lovely reviews about, which is why they shut down and changed names. Paying good money for a service that doesn't exist is not fun - so do yourself a favour - and rent somewhere else. I will say that the maintenance staff were very kind - not effeicient - but kind. That can't possibly be all you want from a landlord. I have taken the time to write such a lengthy review and go into detail because I feel my money never reached anywhere near the value it should've. I left feeling cheated of something I gave so much to and it seems to be the trend of REAL reviews written to this agency. Business should be done right, please do something about it.

   almost 5 years ago

1. Michael Nason ★★★★☆

   have been letting my property through Liverpool Alive - formerly Cuddly Bear for nearly 10 years now. I have always found their service to be excellent. Throughout that time I have dealt with Lindsay Sanders who has always been quick and professional in responding to my questions and queries. I am living in Ireland so it is critical that I have someone that I can completely trust to manage my property for me. As a company I would recommend them to anyone. Michael Nason

   more 6 years ago

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